Hotel Night Auditor Job Description

Hotel Night Auditor Job Description, Skills, and Salary

Are you searching for a hotel night auditor job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a hotel night auditor. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a hotel night auditor.

 

Who is a Hotel Night Auditor?

A hotel night auditor is a professional in the hospitality industry who is knowledgeable about the types of cash transactions that influence the front office accounting system in a hotel. Hotel night auditors are skilled in handling inconsistencies that may surface during an audit. They have a profound understanding of hospitality operations and are finance experts. Hotel night auditors are typically senior front desk staff whose responsibilities are comparable to that of a manager.

A hotel night auditor often monitors room revenues, occupancy rates, and other operational benchmarks. Additionally, he or she compiles a summary of the cash, check, and credit card activities that took place at the front desk throughout the day. The job description for a hotel night auditor requires a person who can work nighttime shifts, interact with the public, and handle a variety of administrative responsibilities. Hotel night auditors are usually responsible for managing the entire hotel singlehandedly, especially if it’s a smaller hotel. Typically, the hotel night auditor is in charge of both accounting and front desk duties.

The auditor completes the day’s accounting while still being accessible to assist clients with their needs the following day. Depending on the size of the establishment, different amounts of time are spent in both the accounting and front desk roles. Smaller hostel establishments may just rely on the night auditor to handle business overnight, whereas larger lodging facilities may have many evening staff members handling accounting and the front desk. The guest ledger, which is the compilation of accounts for all currently registered guests of the lodging establishment, is the primary concern of a hotel night auditor. The hotel night auditor verifies the accuracy of data on the guest ledger, confirms that everyone has checked out at the proper hour, and compiles all the documents required to properly complete the audit. Computerized management systems are frequently used in hotels and motels to help the auditor account for guests and transactions.

Hotel night auditors may also be expected to work at the front desk when they are not carrying out their primary accounting tasks. Check-in, check-out, reservation making, addressing guest complaints, and room assignment are all crucial front desk duties. At the front desk, hotel night auditors are still on call to handle any overnight issues. To keep an eye on the site, they could also collaborate with staff security professionals.

Hotel night auditors often cover the front desk and keep track of the hotel’s books during late-night and weekend shifts. This is because, although some people may find the nighttime hours and lengthy shifts unpleasant, others may see it as the best time to get into the hospitality sector. A hotel night auditor typically needs a high school diploma or GED because most hotels use computers and other technologies to conduct intricate accounting. But many employers prefer hiring people who have earned an Associate’s or Bachelor’s degree in a subject like business management and who have at least some prior hotel-related experience.

An excellent hotel night auditor is capable of maintaining composure under pressure. This is particularly crucial when they are dealing with a heavy financial workload in addition to numerous customer inquiries. They are competent in comprehending financial procedures, and they are constantly looking for ways to enhance their chequebook balance, invoice management, and financial software use skills. A good hotel night auditor also possesses outstanding interpersonal skills, which enable them to interact with hotel visitors, vendors, suppliers, and other hotel staff members in a constructive manner. An excellent eye for detail is essential for a hotel night auditor to spot errors in financial transactions. Customer service competence as well as outstanding attention to detail, are necessary for success as a hotel night auditor. The ideal candidates will be able to prioritize their numerous responsibilities by using their time efficiently.

 

Hotel Night Auditor Job Description

What is a hotel night auditor job description? A hotel night auditor job description is simply a list of duties and responsibilities of a hotel night auditor in an organization. Below are the hotel night auditor job description examples you can use to develop your resume or write a hotel night auditor job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The duties and responsibilities of a hotel night auditor include the following:

  • Process bills, deals, booking fees, reimbursements, etc.
  • Create and distribute checks to employees.
  • Ensure that all accounts are in balance and are backed up by records.
  • Check-in and out visitors at the hotel.
  • Supervise room occupancy to make sure that guests don’t linger beyond their reservation time frame.
  • Report any strange behaviour to management or the security team.
  • Keep track of your income by recording your credit card and cash receipts.
  • Complete all telecommunications tasks, such as taking incoming calls.
  • Respond quickly and limit call transfers in compliance with the performance standards for telecommunications.
  • Receive and enter resident data into the PMS and other interfaces as required.
  • Complete all cashiering tasks and maintain financial records, including submitting charges to accounts in the PMS.
  • Work cooperatively with the room reservations and sales team to provide a smooth experience for all residents and customers.
  • Apply specified rules and regulations to visitors to the property.
  • Report any issue immediately to hotel management.
  • Follow all company and departmental directives while at the hotel.
  • Maintain a tidy, professional appearance that complies with hotel grooming requirements.
  • Carry out any additional acceptable tasks that management requests.
  • Reconcile accounting and finish all front desk agent tasks for the day.
  • Balance room postings and day of closure.
  • Run reports on accounts receivable.
  • Give hotel reports for the following day.
  • Address issues, requests, and/or complaints courteously and competently.
  • Discuss and resolve issues with the appropriate department manager.
  • Start an investigation and finish an incident report when the need arises.
  • Inform the General Manager and/or Supervisor of all GST grievances and difficulties.
  • Conduct safety and security inspections on the hotel.
  • Complete all registration procedures related to arrival.
  • Follow all required safety procedures in any emergency.
  • Carry out any additional acceptable tasks that management requests.
  • Maintain open lines of communication with visitors, coworkers, and vendors.
  • Keep track of the hotel’s room inventory.
  • Keep a record of all previous financial transactions that occurred both during the day and at night.
  • Utilize a computer to carry out simple data entry chores.
  • Check for problems in databases and other systems.
  • Ensure that cash drawers are balanced and carry out cash accounting tasks such as making bank deposits, counting cash, and generating cash reports.
  • Establish bookings for guests who call the hotel.
  • Take reservations-related payments over the phone.
  • Assist guests with their requirements by offering towels, room service, and other services.
  • Organize cleaning teams and other staff.
  • Process credit card and cheque payments for hotel room fees as well as other services.
  • Enter guests’ information into the computer system once they check-in.
  • Process refunds for visitors who cancel bookings.
  • Check the cash drawer to make sure it agrees with the digital records after each shift.
  • Utilize the management-provided tax rate information to calculate taxes for hotel charges.
  • Prepare invoices for any expenses incurred by visitors while they were there.
  • Attend to the wants, demands, and concerns of visitors.
  • Write a summary of each night’s operations and include any additional assignments for management.

 

Qualifications

  • High school diploma or its equivalent.
  • BSc in hotel management, accounting, finance, or relevant discipline.
  • Previous work experience in customer service or hospitality.
  • Experience with accounting processes and administrative duties.
  • Computer proficiency.
  • In-depth knowledge of hotel management requirements at night.
  • Must have an analytical mind.
  • Strong attention to detail skills.
  • Good organizational skills.
  • Excellent time-management skills.
  • Must be Self-motivated.
  • Must have a proactive work ethic.
  • Outstanding customer service skills.

 

Essential Skills

  • Attention to detail skills: The capacity to detect subtle changes in a system or process requires attention to detail skills. You can be in charge of keeping the hotel’s books in order as a night auditor. To ensure that the books are accurate, you must identify any anomalies in the numbers and make the necessary revisions. Paying close attention to the details might also help you spot any inconsistencies in the financial records of certain guests. By doing so, you can let the right staff people know about the problem and assist the guest in fixing it.
  • Communication skills: Apart from having to interact with guests from time to time, you can be required to communicate with other hotel staff members during your whole shift as a night auditor. This may entail interacting with the day auditor to get the most recent financial status updates for the hotel. Addressing inquiries concerning the hotel’s existing reservations may also entail communicating with the front desk staff.
  • Computer proficiency: Basic computer skills like typing and computer system navigation are necessary for a hotel night auditor. The ability to utilize a computer and its software is essential for hotel night auditors because they use them to record and monitor financial data. Computers are also used by hotel night auditors for data entry into the hotel’s system and communication with other staff members.
  • Technical skills: Software is used by hotel night auditors to process payments, access reservation data, and perform other responsibilities. To use reservation software and payment processing software easily, basic literacy is required; bookkeeping and digital auditing software, however, require a deeper understanding.
  • Multitasking skills: A hotel auditor working at night frequently has a variety of duties and responsibilities. Hotel night auditors might be in charge of welcoming guests, addressing issues from clients, balancing accounts, and writing reports. To efficiently fulfil all of these tasks, hotel night auditors must be able to multitask effectively.
  • Professionalism: You might collaborate with a group of other hotel personnel as a hotel night auditor. It’s essential to treat guests and your fellow employees with professionalism and courtesy. It’s also essential to set a good example for others to follow as you can also be in charge of training new staff.

 

How to Become a Hotel Night Auditor

Step 1. Obtain education

The minimum educational requirement for hotel night auditors is a high school diploma or GED. An associate’s or bachelor’s degree in hospitality or a comparable discipline may be required by some hotels. Degrees can provide applicants with a head start in the sector and educate them on the fundamentals of hospitality, accounting, marketing, and management. Even though a degree may not always be required, the majority of hospital night auditor roles require candidates to have technical, customer service, and mathematics skills to execute auditing tasks and offer effective guest service. Attending a certification programme at a public college or trade school can help you hone these talents. Certification programmes can also give students the fundamental skills they need to get started as hotel night auditors, such as word processing, data entry, bookkeeping, filing, and records administration. There may also be courses in hotel technology and billing practices available in the program.

Step 2. Acquire relevant work experience

You can acquire the skills you need to become a night auditor by working in the hospitality, retail, customer service, and entry-level front desk professions. Working with bookkeeping or accounting software to carry out regular accounting and auditing chores as well as jobs that call for processing batches of credit cards is also beneficial. The majority of hotel night auditors acquire the knowledge and expertise necessary for their position while working as front desk agents or in another entry-level position that emphasises customer service. Training is usually part of the orientation process with a new employer and generally includes watching training videos and receiving safety instructions, followed by one to two weeks of observing an experienced hotel night auditor until the trainee is confident enough to do tasks independently.

Step 3. Acquire certifications

For hotel night auditor jobs, certifications are not generally required, but certifications offer valuable training and knowledge to successfully carry out the tasks required in this position. Business and professional certifications are some of the certifications that are needed for the position of a hotel night auditor. Professional certifications offer hotel night auditors the opportunity to gain more practical knowledge of their tasks, horn their bookkeeping and record reconciliation skills and efficiently carry out the front desk responsibilities alone the night.  Guest Service Professional (CGSP) and Certified Front Desk Representative (CFDR) are some of the most common certifications.

Step 4. Create your resume

In your resume, describe your employment history, industry-related credentials, and highest educational attainment. Your job experience section should list the name of the business, the dates of employment, and a summary of your duties. A resume that highlights both your professional and personal growth might help you stand out as a candidate for the hotel night auditor position you are applying for.

 

Where to Work as a Hotel Night Auditor

Hotel night auditors are typically employed in small to medium-sized hotels. They usually work inside the hotel facility to carry out administrative functions and attend to hotel guests. Hotel night auditors will also be required to take deposits to banks, visit retailers to purchase late supplies, and drive to other locations as the need may arise.

 

Hotel Night Auditor Salary Scale

Hotel night auditors’ salary scale can vary based on some factors such as years of experience, level of education, the location of the hotel, the size of the hotel, and the amount of revenue it generates. In the US, the average salary of a hotel night auditor is $31,200 per year. The salary scale usually ranges from $25,350 to $39,000 per year. In the UK, the average salary of a hotel night auditor is £22,000 per year. The salary scale typically ranges from £20,963 to £25,350 per year.

In Canada, the average salary of a hotel night auditor is $29,250 per year. The salary scale typically ranges from  $26,118 per year to $36,778 per year. In Nigeria, the average salary of a hotel night auditor is 1,800,000 NGN per year. The salary scale typically ranges from 1,200,000 NGN to 2,400,000 NGN per year.

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