Hotel Assistant Manager Job Description, Skills, and Salary
Are you searching for a hotel assistant manager job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a hotel assistant manager. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a hotel assistant manager.
Who is a Hotel Assistant Manager?
Hotel assistant managers are the right-hand man or women of the hotel manager. They assist in managing day-to-day operations by managing front desk personnel, cleaning, and other departments inside the hotel.
As a hotel assistant manager, your key duties include providing administrative and operational assistance to hotel managers. Your tasks entail aiding visitors, finding solutions for administrative and guest concerns, answering phones, and overseeing workers. You recruit and train new staff and help with whatever paperwork the hotel management wants. Other departments, such as food and maintenance, come to you with any complaints. You plan activities and work towards established targets.
Assistant hotel managers may also be responsible for monitoring guest complaints and resolving difficulties that visitors have with their stay at the hotel. This might entail everything from resolving customer service concerns to dealing with more severe situations like theft or vandalism.
The hotel Manager’s Assistant is responsible for aiding the Hotel Manager with everyday hotel operations and services. Responsible for assuring guest happiness, answers to concerns, and assuring hotel profitability. Being a Hotel Manager Assistant caters to all parts of hotel operations in the absence of the Hotel Manager. May need a bachelor’s degree. Additionally, a Hotel Manager’s Assistant normally reports to the head of a unit/department. The Hotel Manager’s Assistant contributes to somewhat difficult components of a project. Work is often individual and collaborative. Getting an Assistant normally takes 4 to 7 years of comparable experience.
Hotel Assistant Manager Job Description
What is a hotel assistant manager job description? A hotel assistant manager job description is simply a list of duties and responsibilities of a hotel assistant manager in an organization. Below are the hotel assistant manager job description examples you can use to develop your resume or write a hotel assistant manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a hotel assistant manager include the following;
- Assign room placements depending on visitor preferences and requirements, such as requesting a quiet room away from elevators or stairs.
- Perform administrative activities such as answering phones, receiving visitors, and managing records.
- Interview job seekers to verify they satisfy the criteria for the position.
- Monitor worker performance to ensure they are fulfilling standards of quality service and client satisfaction.
- Conduct audits to verify that all areas of the hotel conform to legal requirements.
- Assist in the preparation and execution of budgets for departments within the hotel.
- Oversee the day-to-day operations of the hotel to guarantee the seamless functioning of all departments.
- Review visitor comments and provide suggestions to management about any problems or concerns.
- Manage the personnel of the hotel, including recruiting, training, scheduling, punishing, and terminating workers as appropriate.
- Plan, develop, and manage overall hotel daily operations.
- Conduct hotel budgeting and financial planning.
- Plan and coordinate hotel events to boost sales.
- Manage and monitor hotel expenditures.
- Manage and monitor hotel inventories.
- Plan to implement campaigns with marketing teams.
- Create and maintain strong ties with visitors and clients.
- Build ties with suppliers.
- Suggest and implement new ideas
- Determine KPIs.
- Track KPIs and create reports.
- Hire and onboard new hotel workers.
- Evaluate employee performance.
- Ensure safety and respect for rules and regulations.
- Prepare and manage schedules and shifts.
- Assists ship officers in attaining weekly sales targets.
- Prepare for the turnaround day procedure.
- Monitor shipboard business activities, accounting, timecards, and home office reports.
- Assists with room inspections.
- Holds officers and crew responsible to American Cruise Lines’ standards.
- Respond rapidly to guest requests and ensure follow-through of service delivery.
- Tracks all hotel maintenance items and guarantees completion.
- Visible and accessible to all visitors and workers.
- Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard activities.
- Maintain perfect cleanliness in passenger spaces and ensure all housekeeping requirements are maintained.
- Help the dining room manager with all mealtime activities.
- Anticipates the demands of visitors and workers.
- Ensures Housekeeping Manager is keeping all staterooms and public places clean.
- Completes daily ship inspection/ walkthrough with Mate to compile daily work list and follow up to ensure tasks are accomplished.
- Displays leadership and maintains a professional presence.
- Bachelor’s degree in hotel and restaurant management or hospitality management.
- When combined with managerial and hospitality expertise, a business degree may be deemed.
- A minimum of three years experience in management in a full-service inn, resort, or cruise ship.
- A pre-employment drug test that is governed by the US Coast Guard.
- Strong organizational skills and exceptional English communication skills (written and verbal).
- Mastery of Microsoft Office.
- The combination of management and hospitality experience may be taken into consideration.
- Flexible with work hours, including the ability to work long days for extended periods. Available to travel.
- Conflict Resolution: Hotel assistant managers generally deal with a range of individuals, including visitors and other workers. They need to be able to settle disagreements between various groups to maintain an effective workplace. Conflict resolution abilities include listening to all sides of the issue, developing solutions that satisfy everyone involved, and enforcing those solutions.
- Safety & Security: Safety and security are two of the most critical components of hotel management. Hotel assistants typically work in several different hotels, so they must know how to keep their customers safe and secure. They also need to be conversant with all safety standards for any property they manage.
- Communication: Communication is the capacity to deliver information effectively and simply. As a hotel assistant manager, you may need to interact with visitors, other workers, and management. Strong communication skills may help you transmit messages effectively and establish strong connections with others. You may practice your communication skills in any profession by listening intently, asking questions, and answering wisely.
- Event Planning: Event planning is a talent that may benefit you in your work as a hotel assistant manager. You may be responsible for organizing and executing huge events, such as weddings or conferences. This involves attention to detail and the ability to handle numerous jobs at once. For example, if you’re hosting an event involving food service, you may need to guarantee that all of the appropriate supplies are bought and delivered on time.
- Problem Solving: Problem-solving is the capacity to detect and address challenges. As a hotel assistant manager, you may need to tackle difficulties that develop in customer service or with staff employees. For example, if a visitor complains about their room not being clean, you can work with housekeeping to find out what occurred and how to avoid it from occurring again.
- Inventory Management: Hotel assistants commonly engage with inventory management, which entails monitoring and documenting the state of hotel goods. This skill set is vital since it guarantees that your team has the required supplies to perform properly. For example, if you detect a lack of cleaning supplies, you may utilize your inventory management abilities to hunt down the essential materials.
- Organization: The organization can keep track of various activities and obligations at once. Hotel assistants generally have multiple jobs, therefore organizational skills are vital for completing all your work on schedule. You may utilize organization in other elements of your profession as well, such as keeping track of visitor information or organizing shifts for personnel.
- Decision Making: Hotel assistant managers must be able to make swift choices when required. They may need to select which responsibilities to allocate their personnel, how to manage client complaints, and what procedures to follow if an emergency happens in the hotel. Making good selections may help them guarantee that all of their obligations are handled appropriately.
- Leadership: Hotel assistant managers generally work with a team of workers, and they need to be able to lead their personnel. Leadership abilities include offering advice, defining objectives, and creating an atmosphere where your team may flourish. You may also have to take responsibility in emergency circumstances or when the hotel manager is absent.
- Guest Satisfaction: Guest satisfaction is a key skill for hotel assistants to have since it may help them build strong connections with their customers. Hotel assistants generally engage with visitors directly and may be responsible for addressing any difficulties that emerge during the guest’s stay. Having good customer service skills may help assistants deliver outstanding service to their visitors, which can lead to repeat business and recommendations.
- Employee Scheduling: Hotel assistants typically arrange their shifts and the schedules of other hotel workers. They also design timetables for people that work on a rotational basis, such as security or cleaning staff. This involves attention to detail and a capacity to plan so that all relevant individuals are accessible when needed. Assistant managers also design personnel schedules and may need to step in for absent bosses.
- Customer Service: Customer service skills are vital for a hotel assistant manager since they enable you to communicate with clients and assure their pleasure. You could employ customer service skills while welcoming visitors, addressing inquiries about the hotel’s services or facilities, and resolving difficulties that emerge during a guest’s stay.
- Financial Reporting: Financial reporting is the capacity to comprehend and understand financial facts. As a hotel assistant manager, you may be responsible for evaluating income records, assessing costs, and establishing budgets. Having good financial abilities may help you make educated choices that benefit your firm. It also enables you to interact with other members of management who have responsibility for money.
- Revenue Management: Hotel assistant managers frequently have to manage the hotel’s income, which means they need to learn how to measure and evaluate it. Income management entails monitoring sales, assessing patterns in consumer behavior, and making strategic choices regarding pricing that might enhance or reduce revenue. For example, if a hotel is having difficulties filling rooms during slower seasons, an assistant manager can opt to cut room prices to attract more clients.
- Housekeeping: Housekeeping skills are vital for a hotel assistant manager since they help you maintain the cleanliness of your hotel. You can also be responsible for allocating housekeepers to certain rooms and ensuring that they finish their jobs on schedule. For example, if a visitor complains about an untidy room, you may need to inspect the matter personally to verify it meets business standards.
How to Become a Hotel Assistant Manager
- Get an education: Hotel assistant managers normally have at least a high school certificate, and they frequently have an associate degree in hospitality or a similar subject. Hotel assistant managers may also study accounting or business administration and some may even earn a master’s degree or MBA. They typically learn about the newest breakthroughs and trends in the field by attending conferences and seminars.
- Gain some experience: Hotel assistant managers require at least a few years of expertise in the hotel business and substantial management experience to attain this leadership post. You may start your career working in housekeeping, maintenance, customer service, or another sector of the hotel business. Demonstrate your leadership qualities by helping others out and teaching new staff when feasible. Eventually, you may apply for a promotion to a managerial post managerial greater education may typically start as a supervisor or shift leader. After you gain some management experience, you may apply for another promotion to the hotel assistant manager position.
- Expand your professional network: While you’re earning an education and growing your career, extend your professional network by getting to know your bosses and colleagues. You may ask for a letter of reference when required, and maintaining contact with prior colleagues can help you find out about new hotel management job vacancies in your sector. If feasible, identify a mentor who can provide you with valuable advice on how to progress your career by making hotel operations more effective and becoming a successful hotel manager.
- Get certificates: The correct qualification may make your CV stand out to hiring managers and boost your chances of receiving an interview. The American Hotel and Lodging Educational Institute (AHLEI) is part of the American Hotel and Lodging Association, and it provides hospitality certificates that may help you progress in your profession. A Certified Hotel Administrator or CHA must have two years of experience in hotel management or a comparable field and pass an online test. You’ll need to renew the certification every five years by keeping your position in the field and attending conferences or completing continuing education courses online.
Where to Work as a Hotel Assistant Manager
The work atmosphere for a hotel assistant manager is frequently fast-paced and demanding. Assistant managers are responsible for the day-to-day operations of the hotel, thus they are typically asked to work long hours, including weekends and holidays. They may also be expected to perform midnight shifts. Because assistant managers must be able to handle a range of jobs at once and be able to make rapid judgments, they must be able to handle stress effectively. They must also be able to perform effectively under pressure and be able to address consumer concerns professionally.
Hotel Assistant Manager Salary Scale
The average hotel assistant manager’s income in the USA is $47,250 per year or $24.23 per hour. Entry-level occupations start at $39,992 per year while most experienced individuals get up to $70,000 per year.
The average hotel assistant manager’s income in the United Kingdom is £25,000 per year or £12.82 per hour. Entry-level occupations start at £22,500 per year while most experienced professionals earn up to £30,000 per year.
The average hotel assistant manager’s income in Canada is $42,900 per year or $22 per hour. Entry-level occupations start at $35,466 per year, while most experienced professionals earn up to $56,272 per year.
The average hotel manager’s income in Australia is $77,500 per year or $39.74 per hour. Entry-level occupations start at $62,500 per year, while most experienced professionals earn up to $114,900 per year.
The average hotel assistant manager’s income in Ireland is € 35 000 per year or € 17.95 per hour. Entry-level occupations start at € 29 950 per year, while most experienced professionals earn up to € 55 000 per year.