Salon Coordinator Job Description, Skills, and Salary
Are you searching for a salon coordinator job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a salon coordinator. Feel free to use our salon coordinator job description template to produce your own salon coordinator job description. We also provide you with information about the salary you can earn as a salon coordinator.
Who is a Salon Coordinator?
The primary responsibility of a salon coordinator is to provide assistance to clients and the salon owner by managing sales representatives and solicitors, attending to clients and prospects, and helping with events. The daily operations and logistics of beauty, spa, and hair salons are managed by salon coordinators. They manage merchandise, monitor staff members, plan employee schedules, and generally ensure that a salon’s everyday operations go without a hitch. Additionally, they could greet visitors and respond to inquiries or concerns from customers.
The duties listed on the Salon Coordinator resume also include managing retail merchandise, hiring staff, overseeing budgets, devising marketing strategies, scheduling appointments, managing front desk operations, and carrying out administrative activities as assigned.
The ability to multitask, coordination, computer literacy, marketing expertise, familiarity with basic accounting, the capacity to deal with media inquiries, and experience with cash handling equipment are all requirements for the position. Academic preparation is not required, but the majority of salon owners favor applicants with degrees or certifications in pertinent subjects.
Essential Knowledge to Improve Salon Management.
- HR and recruitment organization: A competent team can improve client retention and streamline salon operations. Before you formally open your salon, it’s best to thoroughly hire and train your staff. An excellent suggestion is to hire some qualified and experienced personnel. In order to keep everything under control and running properly, you might need to pay your personnel more. Once your salon starts bringing in more clients, you can hire and train some assistants and apprentices. First, this personnel can assist with smaller jobs like shampooing and polishing nails. When they gain more expertise, you can allow them to assist with more crucial jobs.
- Employee Training: In addition to teaching staff technical abilities, you should also teach them soft skills like customer service. No matter how talented your staff is, unfriendly behavior can irritate clients and make them never want to return to your salon. You should enroll in training programs if you want to be a successful salon coordinator and instruct your staff.
- Attend to customers’ feedback: Listening to the comments, inquiries, and complaints of your clients is one of the best ways to assess the success of your salon. You should do a quick consumer survey once a month. This involves various inquiries about the caliber of the services and the attitudes of the workers. Additionally, this is an opportunity for customers to offer suggestions. You can use this survey to identify issues in your salon and swiftly find solutions.
- Collaboration with Vendors: You must frequently assess the quality of the products the providers are providing as the salon coordinator. To ensure the products’ origin and prevent overcharging, it is best to select a recognized supplier. For salons, suppliers occasionally offer free product samples and training sessions. Ask for samples and staff training programs without hesitation. In addition to saving you money, this is a great opportunity to assist your staff in developing their abilities.
- Budget management: The second critical ability a salon organizer requires is budget management. The future of your salon will be strongly influenced by how you allocate your budget. You should review your spending to determine if there has been any overspending at the end of each week or month. Additionally, you have to conduct research and gather data in order to calculate future budgets. Take into account additional factors like inflation or emergency savings.
- Examine the workplace and workflow: A salon coordinator should watch how the salon runs in order to spot issues and address them quickly. Check the shampoo area, for instance, to determine if your staff has cleared away soap bubbles or repositioned hair products after usage. For the proper adjustments, every action that takes place inside the salon must be carefully and discretely observed. But if you notice an employee making a mistake, take care not to over-examine, criticize, or insult them.
- Plan effective meetings: Encourage your team to offer ideas and feedback on how to run your salon better. In the meeting, foster a positive, welcoming mood. Try to stay on topic and refrain from rambling, stretching, or talking about unrelated topics. If your staff members have different perspectives from yours, try not to offend them. They will grow to hate you, be reluctant to express their opinions, and possibly even refuse to work as a result.
- Simplify processes and workflows: Your personnel can efficiently and rapidly perform all activities thanks to a logical process. Though time-consuming, adding specific procedures to your workflow might be advantageous in the long term. Consider how you’ll manage busy days when a lot of visitors arrive, and try to order the stages logically so that time, effort, and resources can be used as effectively as possible.
- Keep your staff close at hand: Today, a lot of business owners want to get closer to their staff. Employees who feel at ease at work are more likely to trust you and give their all to the job. You should occasionally plan outings, picnics, team-building exercises, and meals out for your personnel. Employees are more willing to share their opinions and aspirations with you as a result of this deeper relationship. You can talk and interact with employees more to foster a positive work environment. Open your heart without holding back, because you will get warm reactions.
Salon Coordinator Job Description
What is a salon coordinator job description? A salon coordinator job description is simply a list of duties and responsibilities of a salon coordinator in an organization. Below are the salon coordinator job description examples you can use to develop your resume or write a salon coordinator job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a salon coordinator include the following:
- Process cash, credit, and gift cards and submit all receipt amounts at the conclusion of each shift.
- Create and keep a tidy and clean atmosphere to enhance the visitor experience.
- Set up and maintain a full-service salon that provides hair, nail, and spa services.
- Keep a detailed record of the costs, turnaround times, and specialties of each person.
- Guarantee prompt client turnover and scheduled times for all clients by integrating all salon activities with the unique experiences of each guest.
- Greet every customer and provide them with prompt, courteous, and friendly service within 30 seconds of entering the salon.
- Inform clients of current specials and give clients knowledgeable, expert product recommendations Offer supplemental services while making an appointment.
- Follow through on corporate clients, preferred customer programs, and productivity objectives.
- Conduct a pleasant sale, refund, or exchange by ensuring that the correct price, tax, and/or discount are applied.
- Investigate issues, come up with solutions, and put those solutions into practice to promptly and successfully address consumer concerns.
- Finish all documents in a timely, reliable, and precise manner.
- Follow all company-wide customer service guidelines.
- Assure the observance of policies and processes, the achievement of goals and objectives, and the effective and efficient delivery of services while taking required corrective action.
- Manage the front desk, including welcoming guests and answering the phone and in-person information inquiries.
- Keep the front desk and reception area clean and well-maintained.
- Make copies, send faxes, and take care of all correspondence, both incoming and outgoing.
- Help the management staff keep the salon orderly and replenish the inventory.
- Update and keep up with customer data records, such as those for rendered beauty treatments.
- Offer administrative support by making new or changing existing appointments for clients over the phone and in person.
- Process transactions, including cash, checks, and credit cards, while giving customers receipts.
- Sell and promote salon items to customers that can maintain their entire beauty routine.
- Create a salon training program with a focus on color placement, color correction, and color theory.
- Respond to inquiries from clients and phone calls about issues and concerns.
- Inform customers about available goods and services.
- Organize the ordering and inventory management of tools and materials, including consumables, office supplies, and retail goods.
- Consult with the management team to design operational, sales, and marketing strategies.
- Manage the operational budgets, the POS system, and petty cash.
- Enforce all rules and procedures relating to health and safety.
- GED or high school diploma.
- A minimum of one year in a related position, such as a salon coordinator.
- Enough familiarity with salon software, including Square Appointments, Salon Iris, and MassageBook.
- Knowledge of administrative software, including Microsoft Word, Excel, and Outlook.
- Skills in effective communication: Successful salon coordinators need to be excellent communicators. To properly manage salon workers, keep records, and develop relationships with consumers, they need excellent written and verbal communication skills.
- Abilities in mathematics: To manage the business’s money, make a plan, check overtime hours, and process customer transactions, salon coordinators need math abilities.
- Customer-service abilities: Coordinators of salons must excel at providing excellent client service. This enables them to swiftly address problems, establish connections with consumers, and learn how to satisfy them.
- Interpersonal capabilities: Salon managers must be able to communicate well with others. This enables them to collaborate easily with various parties, including consumers, sellers, and salon employees.
- Training: A salon manager must be able to instruct personnel on the newest methods and trends in beauty. This guarantees that the establishment can meet customers’ wants and aids the company in achieving its revenue goals.
- Customer-service abilities: In the course of a typical day, salon coordinators will interact with a wide variety of people, including customers, salespeople, handymen, postmen, partners, and other businesses. A salon organizer must, consequently, be an expert in customer service techniques. The essential traits for excellent customer service include friendliness, tact, a positive attitude, diligence, compassion, initiative, a good memory, and adaptability. A salon coordinator must exhibit the same traits they want to see in their staff members if they want to see them in others.
Nobody will want to visit a salon if the coordinator has a reputation for being harsh and rude. When it comes to managing positions, patience is a crucial trait. Salon managers will have to deal with challenging customers who have specific demands and expectations, as well as other companies that supply the materials they utilize. Naturally, salon coordinators must be proactive and complete their tasks, but it won’t be good for business if they always appear worried and upset. They will instead perceive everything and everyone as a nuisance.
- Product understanding: Salon managers need to be knowledgeable about the products they sell and the kinds of products they should aim to offer in their establishment. If they choose inexpensive products to save money, there is a good probability that customers will be unsatisfied with the service since the products didn’t meet their expectations. For instance, in order to offer their clients the finest possible service, a salon coordinator must be knowledgeable about the best kind of lash glue to utilize for eyelash extensions.
- Salon managers need to be skilled at closing deals: This doesn’t imply that they should force things in front of clients; rather, they should be prepared to respond to any inquiries honestly and thoroughly. This implies that they can instruct their staff using the same information. Salon managers must enroll in classes and attend conferences where industry professionals talk about products in order to develop this expertise.
- Knowledge of cosmetology: Of course, cosmetology specialists are required to serve as salon coordinators. This means that they must possess the necessary credentials from high school or college to demonstrate their expertise in the field, in addition to having the creative talent to set the salon apart from the competition. Salon managers need to be financial specialists who can manage a budget, inventory, price setting, and other aspects of an independent cosmetology business. Additionally, they must be informed of the daily health, safety, and hygiene requirements.
How to Become a Salon Coordinator
- Finish your cosmetology training: Programs in cosmetology offer hands-on instruction for careers as a barber, stylist, or cosmetologist. Your program will end with the issuance of a state-issued license. Make sure a school satisfies your state’s licensure criteria before enrolling your child there.
- Acquire a license. You must pass a written and practical exam after completing a cosmetology program in order to obtain a license. Transcripts from your program demonstrating the courses and hours completed are required for the exam.
- Acquire experience: Salon managers must have years of experience working as cosmetologists or in related positions. This offers a thorough understanding of the sector and the duties of various salon staff members.
- Complete a course in salon management: If you want to learn the finest ways to run a beauty business, you can also think about enrolling in a salon management school.
Where to Work as a Salon Coordinator
- Hair Salons
- Cosmetic shops
Salon Coordinator Salary Scale
With an average yearly salary of $36,527, the anticipated total pay for a salon coordinator in the United States is $55,079 per year. These figures show the median, or the midpoint of the ranges, from our unique Total Pay Estimate methodology, which is based on data about wages gathered from our users. The extra compensation is thought to be worth $18,552 annually. Cash bonuses, commissions, tips, and profit sharing are all possible forms of additional compensation. The values in the “Most Likely Range” fall between the 25th and the 75th percentile of all the pay information that is currently available for this role. In the UK, the average salon coordinator makes £25,500 a year, or £13.08 an hour. Most experienced workers earn up to £32,448 per year, while entry-level roles start at £23,000.