Retail Banker Job Description

Retail Banker Job Description, Skills, and Salary

Get to know about the duties, responsibilities, qualifications, and skills requirements of a retail banker. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a retail banker.


Who is a Retail Banker?

Retail bankers help customers and offer guidance on financial services while working for financial institutions. They reply to complaints, offer advice, aid with account openings, and explain new products. Major high street banks employ retail bankers to run their branches on a daily and strategic basis.

Retail bankers provide client service by giving advice and helping with tasks including opening savings accounts, approving loans, and transferring money.

Although some are now employed by online banks and even in supermarkets, retail bankers are primarily hired by major financial organizations. Major cities in the UK and abroad are where most opportunities are found.


Retail bankers, often referred to as consumer bankers, offer knowledgeable guidance, financial services, and goods to assist people to manage their money. They arrange loans and overdraft facilities, open up savings accounts and bonds, and facilitate the transfer of money through payment channels as part of their regular duties. Retail bankers give advice and assist customers with money management. They’re in charge of a bank branch’s strategic management as a retail bank manager. The position calls for a knack for sales (of financial goods and services), as well as the capacity to draw in new clients and oversee a workforce of employees.

Instead of serving corporate clients and major institutions, a retail banker serves individual clients. These can include everything from creating bank accounts to approving different types of loans.

A financial expert who assists retail consumers in managing their accounts and personal finances is known as a retail banker. These experts might assist their clients with a variety of banking services, including loans and pension plans for retirement. They are also in charge of selling financial goods to consumers, such as mutual funds or insurance policies, and generating money for the bank in this way. To provide outstanding customer service, a retail banker may even develop and maintain friendly relationships with their clients.

Daily, retail bankers also referred to as bankers, work with clients by helping with services including sanctioning loans and overdraft capabilities, setting up savings accounts and bonds, and assisting in the transfer of funds via payment systems. Additionally, they provide clients with advice on banking services and products.

Normally, they work from 9 am to 5 pm, however, depending on the branch’s operating hours, they could also work on Saturdays. To sustain service standards, members of management teams, especially graduate trainees, may be required to put in extra time and exercise flexibility.

They could be required to work shift schedules if you work in phone or online banking to give the 24-hour service that clients need.


Retail Banker Job Description

Below are the retail banker job description examples you can use to develop your resume or write a retail banker job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

  • Manage, hire, and train employees
  • Put innovative goods, services, and procedures into practice
  • Handle complicated consumer inquiries and demands, which may entail examining their financial situation
  • Promote the bank in the larger community, and make useful connections
  • daily branch opening and closure, and seeing that the location is ready for business
  • Control spending and achieve sales goals.
  • Keep financial and statistical data, and produce reports.
  • Greet clients.
  • Help clients with their banking requirements.
  • Give comments and advice.
  • Establish and close checking and savings accounts.
  • Market more financial services and goods.
  • Address client grievances.
  • Raise concerns with the bank manager as appropriate.
  • Perform elementary clerical and office tasks.
  • Report to the manager of banking.
  • Open and shut savings and checking accounts
  • Inform clients about financial services (e.g. lines of credit and mortgages)
  • Sell complementary goods and services
  • Approach and acquire new clients
  • Work along with other experts to provide excellent customer service
  • Address client grievances and find solutions
  • Bring on new customers and assist them with the onboarding procedure.
  • Manage client bank accounts, including account establishment and closure and transaction oversight.
  • Process payments, withdrawals, and deposits.
  • Introduce and upsell banking services and goods to current and potential customers.
  • Coordinate with other banking experts to provide excellent customer service.
  • Answer customer questions and concerns.
  • Approve and assess loans and overdrafts.
  • Handle additional operations like writing cashier checks or money orders.
  • Advise and educate customers on banking services and products by their needs.
  • Carry out clerical and administrative tasks such as data entry and filing.



  • Accounting, business administration, or a similar discipline, BSc or BA
  • GED or high school diploma.
  • Preferably, previous teller or retail banking experience.
  • Discreet yet professional appearance.
  • Good interpersonal and communication abilities.
  • Advanced understanding of financial and banking practices.
  • The capacity for patience and composure under stress
  • Knowledge of office and banking applications.
  • Strong focus on the details.
  • Experience in sales or customer service is a bonus, as is knowledge of retail banking.
  • Understanding of retail banking policies and practices
  • Working familiarity with MS Office and banking applications
  • Patience and capacity for problem-solving
  • Customer-oriented mindset
  • Exceptional communication abilities


Essential Skills

  • Knowledge of customers: Retail bankers interact with a wide range of customers to expand a bank’s clientele. Being personable and friendly in such a capacity helps increase client and bank trust. Strong customer service abilities help you respond to concerns from clients promptly, settle disputes, and provide a customized banking experience.
  • Organizing abilities: Any type of banking involves a significant amount of paperwork and documentation. You may become more effective, maintain your attention to detail, and save time by organizing the many documents and paperwork. Maintaining accurate records may reduce the likelihood of mistakes and guarantee that the data system used by the bank to store client information is accurate.
  • Ability to multitask: A retail banker frequently performs a variety of duties, from communicating with clients to handling their various needs to multitask effectively, activities must be handled simultaneously and prioritized for optimal output. These abilities also include the capacity to effectively delegate work and handle several deadlines at once.
  • Analysis skills: A key component of a retail banker’s work is analyzing each client’s unique financial goal to provide satisfying results they research market trends and evaluate the results to assist customers to prosper financially. Retail bankers examine a client’s financial information for goods that will benefit them.
  • Computer expertise: Banks maintain the safety and security of their computer systems using proprietary software and technologies. Retail bankers can succeed if they have computer skills and the ability to pick up new interfaces rapidly. Effective computer use may also lead to more efficient work and work that is free of errors.
  • Talents in communication: You can better comprehend a customer’s problems and offer solutions by having strong interpersonal and communication skills. A warm tone of voice while dealing with consumers might increase sales. High-yielding activities are the consequence of clear and effective communication, which causes several misunderstandings.
  • Discretion: To use various services, clients provide the bank with their financial and contact information. In other to promote trust between the bank and several clients, it is crucial to keep that information private. The retail banker must maintain confidentiality and refrain from disclosing such information to anyone for an improper reason.
  • Confidence: Being a successful retail banker in a highly competitive field requires confidence. Confidence is one of the ways of analyzing a quality retail banker. Retail bankers must first be focused on success and also while making financial decisions, clients turn to retail bankers for advice and comfort. Customers have more faith in someone who can reassure them and can properly respond to their inquiries.
  • Paying close attention: Retail bankers must be able to explain their judgments and suggestions, which are based on analyzing graphs and numerical data. This tests a professional’s ability to pay close attention to detail.

Retail bankers who pay attention to the specifics of financial trends or activities have an advantage over their rivals. Additionally, a lot of retail banking roles require the capacity to detect irregularities or even basic errors.

  • Leadership: Although your bank likely has a group of retail bankers, you may deal with clients alone. A vital skill is exhibiting leadership with a consumer.
  • Teamwork: You will still collaborate with your retail banking team to provide outcomes to the company, even if your work with clients is done on an individual basis.


How to Become a Retail Banker

  • Full academic qualifications: Higher secondary education (10+2) from a board recognized by the Government of India is the first need for becoming a retail banker. In the 11th and 12th grades, you can pick any course of study, however choosing math, economics, or financial management might be beneficial. If your school allows it, you may choose these subjects as supplementary courses if they are not a part of your main curriculum.
  • Achieve a bachelor’s degree: You can seek a bachelor’s degree in any discipline after finishing upper secondary school. Education in areas like finance, accounting, business, or economics may be required for some employment. Given this, you might wish to focus on such courses throughout your graduation because they can help you become ready for the workplace. Consider earning a marketing or sales degree to gain experience in relationship-building, customer service, and sales.
  • Perfect your skill: To do their duties effectively, retail bankers need a certain set of talents and competencies. Spend time honing your teamwork, numeracy, and customer service skills whether you’re still in school or have graduated.
  • Enroll in more classes and get more credentials: Your prospects of developing as a professional banker are higher the more you study. For specialized and in-depth information outside of school and college, you might think about taking a variety of diploma or certificate courses. The principles of retail banking, different types of banking products, payment systems and services, retail lending, and fraud management may all be covered in depth by good retail banking courses. You could also wish to enroll in computer systems courses that concentrate on banking languages and software.
  • Apply for positions in retail banking: You can apply for a retail banking career after earning your bachelor’s degree. Create your curriculum vitae (CV) and include a list of all your academic achievements if you are applying as a first-year student. Before applying for the position of retail banker, you might update your resume if you already work as a banker or in the finance industry. You can look through the websites of numerous banks to find employment vacancies. Fill out the employment application form and include a cover letter that highlights your training and experience.
  • Registration for entrance exams: For the position of a retail banker, several institutions may conduct their admission exams. Go through the hiring procedures of the bank where you want to apply since you might need to sign up for a written exam. You may need to study a variety of disciplines to pass these professional recruitment examinations because the banks base their question papers on those subjects. English language proficiency, numerical aptitude, reasoning ability, financial awareness, computer aptitude, and mathematical aptitude are a few examples of these topics.

After working as a retail banker for a few years and acquiring experience, you can advance in your career by taking on management positions such as branch manager or sales manager. This development may enable you to pursue a career as a product expert, such as an insurance or treasury advisor or investment advisor. A bank, credit union, or other financial institution may hire you as a senior representative. After having significant experience working as a retail banker, the following is a list of a few lucrative career paths you can pursue:

  • Administrative assistant
  • relationship banker customer service
  • Portfolio manager
  • Loan officer manager
  • Financial advisor
  • Principal consultant
  • Audit manager
  • Accounts manager
  • Brand operations manager


Where to Work as a Retail Banker

  1. Financial organizations
  2. Supermarkets


Retail Banker Salary Scale

In the USA, a retail banker makes an average compensation of $27,300 a year or $14 per hour. The starting salary for entry-level jobs is $22,669 a year, while the average yearly salary for experienced workers is $36,075.

In the United Kingdom, the typical retail banker’s salary is £50,000 per year or £25.64 per hour. Most experienced professionals earn up to £82,500 per year, while entry-level roles start at £30,000.

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