Assistant Store Manager Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of an assistant store manager. Feel free to use our assistant store manager job description template to produce your own. We also provide you with information about the salary you can earn as an assistant store manager.
Who is an Assistant Store Manager?
In a retail setting, the assistant store manager is the second-in-command to the store or general manager. The main task of an assistant store manager is to assist the general manager with daily operations and also oversee the activities of workers in the store. Assistant store managers schedule workers, educate new employees, set sales objectives, manage inventory, order merchandise, and serve clients. The assistant store manager may also be in charge of opening and closing the business, as well as depositing money in the bank. Significant retail experience is the most important requirement for working as an assistant store manager. Some stores demand management experience, although this is not a uniform requirement because this is the initial level of management.
To be successful in this position, high school graduation or a GED certificate, as well as a retail experience, are required. Many firms when hiring for the post of an assistant manager prefer to hire from within their company as this allows the eligible candidates to obtain retail management experience as they advance on the job.
Assistant Store Manager Job Description
Below are the assistant store manager job description examples you can use to develop your resume or write an assistant store manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
Assistant store managers perform management and organizational activities that help a store run efficiently and provide a positive shopping experience for customers. In addition to that they also carry out the following roles and duties which are;
- Purchase commodities depending on current trends, new product availability, and client demands.
- Organize and display products for sales.
- Prepare sales and customer reports, as well as improvement suggestions.
- Direct and supervise staff who are involved in sales, inventory management, financial reconciliation, or customer service.
- Observe sales activities to ensure that consumers receive prompt service and high-quality merchandise.
- Work with team leaders to create and achieve team-specific objectives.
- Provide exceptional customer service and display a high level of professionalism.
- Assist the Store Manager in training and managing all staff in the completion of daily responsibilities and sales maximization.
- create a successful sales culture.
- Manage all staff under his oversight to ensure that daily activities are completed and that sales are maximized.
- Support the store’s, supervisors, and corporate partners’ existing communication channels.
- Establish and enforce company standards to provide quality service to their customers.
- Maintain corporate communications compliance through supervising the development of items, displays, and presentations.
- Organize commodities sold and bought as well as coordinate the flow from the warehouse to the sales floor before purchase.
- support the store staff in maintaining the store’s visual objectives and cleaning requirements are kept intact.
- Review and revise product orientation and sales training materials for store employees.
- Resolve grievances and conflicts by handling complaints, settling disputes, and resolving grievances with customers
- Recognize performance difficulties and promptly inform the Store Manager of the situation.
- collaborate with the store manager on Action Plans based on Division of Responsibility (DOR) in other to exceed sales goals and plans.
- Collaborate with the store manager to define precise, actionable goals that are based on existing KPIs.
- Maintain a high level of personal integrity (e.g., following Loss Prevention practices and rules, working according to a stated schedule, keeping accurate timekeeping records, etc.) and expect staff to do the same.
- Participate in completing all merchandising chores in the period allowed.
- Know the greatest sellers, where they should be placed, and assures that sales are on par with or better than the company’s average.
Qualifications of an Assistant Store Manager
The qualifications of an assistant store manager include all of the following:
- A minimum of 2 years of specialty in retail sales experience is required.
- A minimum of one year of store management experience is required.
- Ability to work a flexible schedule, including nights, weekends, and holidays, as well as the hours required to open and close the store.
- Good verbal and written communication skills, as well as strong relationship-building abilities.
- Strong leadership and organizational skills, as well as a track record of sales success
- Ability to develop and teach staff, build connections, and make the best use of staff skills in other to achieve sales targets.
- Ability to mediate and negotiate with others in the event of a conflict during sales
Essential Skills
Assistant Store Managers employ a variety of soft skills and industry knowledge to deliver the best possible service, those essential skills needed in the role of an assistant sales manager are explained below:
- Ability to pay attention to the smallest details: When it comes to supporting management, your ability to get the facts straight is crucial. This can include things like remembering a colleague’s birthday or the face of a regular customer, as well as special orders and maintenance difficulties. You must possess the qualifications to filter your boss’s needs and bring crucial details to their attention while also taking care of the little tasks that frequently occupy their time.
- Decision-making ability: A great store assistant can think through options and deliver them to the boss since they have good problem-solving skills. Instead of asking, “What do you want me to do?” if there are customer complaints or concerns, a smart shop assistant will present two options to the manager. You assist management rather than simply relaying issue after issue to them and expecting them to resolve them all. Understand and carry out the responsibilities over which you have been given power. On the other hand, on decisions over which you have no influence, assist the management in selecting the best option.
- The ability to put your ego aside: As an assistant store manager you should be aware that the title “assistant” implies that you are a subordinate. Therefore they will inevitably be occasions when your boss asks you to do something you don’t want to do of which you just have to lay your ego aside and get the job done.
- The ability to communicate with customers: As an assistant store manager it is important that you can read the body position speech tone and emotions of your buyers accordingly, so you can better reach out to them and increase sales. You should be able to model the ideal sales procedure so that you can not only assist shoppers but also convert them into consumers of your products. In fact, the assistant manager should in some ways be the best salesperson on the sales floor.
- Selling ability: As an assistant store manager, it is your job to engage with your customers and exhibit excellent customer service, by applying your interpersonal skills and expertise, you must be able to assist customers and close sales.
Steps to Becoming an Assistant Store Manager
Follow these steps in other to become an assistant store manager. The steps are:
- Basic education.
A high school diploma or General Educational Development certificate is usually required for the position of assistant store manager. Determine the minimal degree of education required for vacant opportunities in your area by conducting a search in your location. If you wish to work in management or other higher-level positions in business, you should get an associate’s or bachelor’s degree in business, business management, or another related discipline.
- Acquire necessary work experience.
Most employers desire at least one year of experience for the role of an assistant sales manager, so you may have to look for entry-level assistant store manager work to gain experience in the field and give yourself a leg up on the competition. Employers may enable you to replace a formal degree for job experience in some cases, and you may be able to attend a management training program to gain the necessary skills and experience.
- Acquire your credentials.
An assistant sales certification is not required, but it will teach you the sales and customer service tactics that employers look for in a candidate.
- Make changes to your résumé.
Update your resume whenever you have attained the requisite levels of education and experience. Include your highest level of education, any further formal education that qualified you for the position, certificates, and relevant work experience in your resume. Include the name of the company, the title you held, and your responsibilities for each job entry. Highlight important talents that can be transferred to the function of assistant store manager from your previous jobs.
- Fill out job applications.
Look for positions for assistant store managers in your region. Determine the occupations you are best qualified for based on your education, experience, and credentials. Apply with your most recent résumé and cover letter, which you’ve tailored to each potential job.
Where to Work
Assistant store managers work in shops or stores using computers, phones, printers, and POS systems to attend to customers and close sales. Assistant Store Managers also work in manufacturing companies.
Assistant Store Manager Salary Scale
The average annual salary for an Assistant Store Manager is $27,383 in the US. However, you must know that the amount of money you make is determined by your level of experience, education, and geographic location. In the London, United Kingdom area, the average compensation for an Assistant Store Manager is £25,366 per year.
