Billing Coordinator Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a billing coordinator. Feel free to use our billing coordinator job description template to produce your own. We also provide you with information about the salary you can earn as a billing coordinator.
Who is a Billing Coordinator?
Billing coordinators are responsible for handling all accounts payable of a company by supervising invoicing and communicating directly with clients. Billing coordinators make sure that all customers are charged appropriately by keeping thorough records of all payments and bills. Billing coordinators protect the company’s interests and profits by ensuring that clients are not over-or undercharged.
A Billing Coordinator is a client-facing job that deals with accounts payable to a company by overseeing all invoicing. They need to ensure that they charge customers appropriately and track and collect payments consistently and correctly. A Billing Coordinator is key in safeguarding a company’s revenues. He/she independently manages all billing functions by collecting and entering data into the financial system. A Billing Coordinator creates invoices for submission and resolves billing issues as they arise.
Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in customer relationships.
A Billing Specialist is liable for holding an administrative position in banks and financial institutions that develops, writes, and sends out bills to customers from the information gathered by the company like the receipts, lists of sales, and other financial records and calculates what charges are due.
Billing Coordinator Job Description
Below are the billing coordinator job description examples you can use to develop your resume or write a billing coordinator job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a billing coordinator include the following:
- Collecting and recording billing data
- Creating and issuing invoices
- Addressing any billing problems or disagreements
- Analyzing and writing reports on billing statistics
- Communicating with clients to help them resolve problems and find answers to questions
- Supervising and assisting other professionals in the billing department
- Monitoring payments and accounts to look for any discrepancies
- Planning and supervising billing and collection operations.
- Coordinating with other departments to ensure the accuracy of billing information.
- Corresponding with clients, answering questions, and resolving issues.
- Following up on outstanding payments.
- Preparing and sending invoices.
- Maintaining and updating records.
- Creating and managing client accounts.
- Preparing, sending, processing, and tracking billing payments
- Following our company’s guidelines and billing procedures
- Responding to customer inquiries and resolving issues as needed
- Keeping accurate records in our system and making updates to customer info as needed
- Following up with customers concerning payment issues or missed or late payments
- Preparing monthly statements
- Responding to internal and external requests and providing high-quality support to customers and colleagues.
- Responding independently to all requests for analysis of time or billing information and statistics.
- Creating invoices for submission and resolving billing issues as they arise.
- Responding to and solving billing inquiries, processing client invoices, and preparing billing reports.
- Monitoring billing office and documenting EDI files.
- Conducting audits of billing information as per medical coding standards.
- Documenting private pay statements and managing media expenditures.
- Participating in training sessions regarding billing and cash management.
- Executing budget revisions and generating budget compare reports.
- Preparing posting entries and reviewing account activities.
- Creating interest calculations and generating summary reports.
- Participating in the creation and submission of insurance claims.
- Coordinating with the Sales and Finance team to manage account payable and receivables.
- Collecting and producing information like shipping rates, prices, discounts, and so on.
- Communicating effectively with customers and staff.
- Ensuring that customers pay their bills correctly promptly.
- Preparing financial statements and submitting them on time.
- Requesting for payments of pending debts in an appropriate manner.
- Keeping accurate records of customers’ information, received payments, and so on.
- Updating pay status and managing accounts payable system.
- Analyzing vendor statements and authorization-based issues.
- Managing claim submissions for all payers, responding to and solving billing inquiries, processing client invoices, and preparing billing reports.
- Reconciling account discrepancies.
- Handling client complaints and following up on any issues relating to the billing process.
- Collaborating with finance and sales professionals to maintain accounts receivable
- Compiling and processing information such as prices, discounts, shipping rates, etc.
- Ensuring customers are billed correctly for services offered
- Issuing invoices and distributing them electronically or by mail
- Communicating with customers to answer questions
- Resolving disagreements between the company and its creditors
- Requesting payment of pending debts in a firm yet considerate manner
- Negotiating payment arrangements when needed
- Keeping accurate records (customer information, received payments, etc.)
- Preparing and submitting statements
- Preparing, compiling, and mailing bills for products paid for by the clients,
- Responding to billing questions from the customers.
- Entering data of orders into the system.
- Providing information to the customer service and sales departments as required
- Performing daily financial transactions which include classifying, computing, posting, verifying, and recording accounts receivable data
- Preparing and sending out invoices, bills, and bank deposits.
Qualifications
- Education
Entry-level billing specialists typically require a minimum of a high school diploma, or an equivalent, as well as skills, certifications, and experience. Certain positions require a minimum of an associate or bachelor’s degree. Employers may ask for specific education to ensure that a billing specialist is prepared for industry challenges. These degree areas can include accounting, healthcare administration, or information management. Technical certificates can be earned by those without a degree. They teach skills such as billing software, communication, administration, and insurance documentation. To replace education requirements, some roles might accept commensurate work experience.
- Training
Although technical details, such as medical code, can be learned in a classroom setting. Many aspects of the job can only be learned through doing the job. Many billing specialists find it easier than others to understand the intricacies of the office’s software and record-keeping procedures within their first few weeks. With similar experience, billing specialists may be able to transfer their knowledge such as time management and customer service to a new employer.
- Certificates
A professional certification can be used to validate the qualifications of a professional for future and current employers. To gain more knowledge and skills in their job, billing specialists can be certified. These are the most popular certifications in this field:
- Certified Medical Reimbursement Specialists (CMRS).
This certification is administered by the American Medical Billing Association and promotes professional and ethical medical billing practices. It also shows that a professional is committed to continuing their education and skill development. The CMRS certification acknowledges professional competence and proficiency. It also encourages professional development. Professionals must pass an industry-based standard assessment to be eligible for certification. Although certification is not required by law, many providers require billing specialists to be certified.
- Certified Professional Biller
Uncertified colleagues will not have the same understanding as those with certifications in billing. This certification takes six months to obtain and provides the necessary experience to quickly move into management or supervisory positions.
- Certified Professional Coder (CPC).
This certification, which is awarded by the American Academy of Professional Coders, helps to ensure compliance and prevent down-coding. It also protects medical providers against serious legal consequences and substantial fines. CPC training is offered online and in person. It prepares individuals for the AAPC National Certification Exam.
Essential Skills
- Accuracy
Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws. A Billing Specialist has to always be accurate with figures and data used and required in the office without any guesswork or estimations to facilitate precise and correct information in every department creating an authentic environment that will be respected by the workers.
- Phone Skills
Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces. A Billing Specialist is required to master and project an enthusiastic natural tone to make both the customers and staff feel comfortable during the conversation while creating room for the productive and friendly exchange.
- Customer Oriented
Customer Oriented is a skill that focuses primarily on the client as the King offers quality services that meet the customer’s expectations intending to inspire people rather than just try to sell their product. A Billing Specialist needs to be customer-oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target? satisfying the customer expectations
- .Writing Skills
Written Communication involves the interaction that makes use of the written word with precision and logic making it the very common form of business communication. A Billing Specialist must necessarily learn and stay updated on effective written communication skills that involve the construction of a logical argument, note-taking, editing, and summarizing as well as incorporating new ways of writing presentations.
- Financial Management
Financial Management is the skill of learning how to handle accounting, finance, and organizational management through providing daily data on the operations that take place every day. A Billing Specialist ought to be highly effective in planning and organization, controlling and management of the financial resources to achieve the company’s organizational objectives that are laid down to see the growth of the enterprise.
- Competitiveness
Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner. A Billing Specialist needs creativity in setting the pace for the organization on the policies and factors that determine the level of productivity of their enterprise against their competitors leading to the growth of the business and the income.
- Dealing with Difficult People
Dealing with Difficult People is learning how to tactfully calm down an obnoxious person who is either verbally attacking you or stealthily criticizing you or your professional contribution. A Billing Specialist must learn how to combat and tone the demanding customers or staff who are competing for power, privilege, or spotlight which defy logic not with fights but with the truth and more listening skills as well as lots of patience.
- Knowledge of Company Processes
Knowledge of Company Processes is the in-depth understanding of a collection of related, structured activities that serve a particular goal for a group of customers or clients who are valuable to the enterprise. A Billing Specialist ought to maintain consistency across the daily process while keeping a keen eye on the overall plan of the organization by ensuring the company processes are performed and followed.
- Data entry skill
Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate. A Billing Specialist should prioritize hard skills over educational backgrounds when it comes to data entry because experience and familiarity with the common workplace software, attention to detail, confidentiality, and databases are critical.
- Customer Service
Customer Service is the ability to cater to the needs of the client by providing excellent customer service without compromise. A Billing Specialist must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
How to Become a Billing Coordinator
- Earn a degree
Becoming a billing coordinator is to graduate from high school or earn a GED. Helpful skills for a billing coordinator to acquire in high school include communication and organization. Earn a degree To begin your Billing Specialist career path, a Bachelor’s Degree in Business or a related field is usually necessary to remain a competitive option for employers. Focus on industry-specific skill development during your education to be properly equipped when applying for entry-level positions and entering the job force. A Billing Specialist internship may be required to earn your Bachelor’s Degree and acquire necessary on-the-job skills before entering the workforce.
- Pursue an advanced degree.
Next, billing coordinators earn a bachelor’s degree in accounting, business administration, or a similar field. Important courses for a billing coordinator to take include classes on advanced mathematics, financial management, and information systems. Following entry-level, there are several Billing Specialist career path levels to advance into. It can take 2 years for an entry-level Billing Specialist to progress to the senior billing specialist position. Each advanced Billing Specialist position requires approximately 2 years of experience at each level to advance in your Billing Specialist career path. It may be necessary to receive additional education, an advanced degree such as a Master’s Degree in a related field, or special certifications to advance your Billing Specialist career path.
- Gain experience
Billing coordinators seek out opportunities to gain practical experience through internships and entry-level positions. Many companies provide on-the-job training to promising applicants, so some positions are available to candidates with little or no experience.
- Apply for jobs
Billing coordinators find jobs by using their network and sending resumes to potential employers. They can also use online job boards and current employee recommendations.
Where to Work as a Billing Coordinator
- Insurance companies
- Health care services
- Hospitals
- Computer hardware or software industries
- Manufacturing industries
- Accounting agencies
- Consulting firms
- Governmental organizations
Billing Coordinator Salary Scale
The salaries of Billing Coordinators in the US range from $24,570 to $63,233, with a median salary of $42,200. The middle 57% of Billing Coordinators between $42,200 and $49,172, with the top 86% making $63,233.
Billing Coordinator salaries in Nigeria range from 122,000 NGN per month (minimum salary) to 388,000 NGN per month (maximum salary). The median salary is 254,000 NGN per month, which means that half (50%) of people working as Billing Specialist(s) are earning less than 254,000 NGN while the other half are earning more than 254,000 NGN.