Fulfillment Associate Job Description, Skills, and Salary
Are you searching for a fulfillment associate job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a fulfillment associate. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a fulfillment associate.
Who is a Fulfillment Associate?
A Fulfillment Associate is someone who completes consumer orders in an online setting. The fulfillment associate gathers the products and prepares the order for delivery or pickup after the business receives an order.
Since processing and completing requested online orders is their main responsibility, fulfillment associates often have little contact with clients. By correctly filling a client’s goods purchase, they contribute significantly to the quality of customer service a business provides. From gathering the products to sending the order, a fulfillment associate handles a customer’s order from beginning to end.
The fulfillment process begins in a dropshipping business model when a customer places an order. A fulfillment associate assumes control when an order is received and continues to the fulfillment stage, while the dropshipping business owner is in charge of setting up the payment processing systems.
Depending on a company’s demands, a fulfillment associate’s function is sometimes quite flexible. Overall, though, a fulfillment associate is capable of handling tasks that require stock, warehousing, and order fulfillment.
A fulfillment associate is essential to a company’s warehouse inventory management. They guarantee a seamless flow of items from incoming delivery vehicles to the warehouse storage area and your clients by handling fulfillment associate job tasks.
A knowledgeable fulfillment associate speeds up order shipping while guaranteeing that every box received has the precise products one’s customers ordered and are in brand-new condition. As a result, your colleagues can influence the quality of service you provide to your customers.
Fulfillment Associate Job Description
What is a fulfillment associate job description? A fulfillment associate job description is simply a list of duties and responsibilities of a fulfillment associate in an organization. Below are the fulfillment associate job description examples you can use to develop your resume or write a fulfillment associate job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of the fulfillment associate include the following:
- Balance customer engagement, provide service, and assist issues via resolution with fulfillment obligations.
- Collect and assemble orders from diverse temperature locations while paying close attention to quality to ensure timely delivery to consumers.
- Ensure that the items chosen are of the best quality, including choosing just the freshest products and avoiding any damaged ones.
- Demonstrate adaptability in finishing tasks or changing them to satisfy client requirements and daily delivery deadlines.
- Ensure that all safety pre-inspection tests are finished before use and operate material handling equipment safely and responsibly.
- Display actions that are consistent with the organization’s goal and guiding principles.
- Deliver the product within the set time range while upholding standards for quality and cost.
- Manage various items, from tiny envelopes to big boxes weighing up to 50 pounds.
- Utilize frequency scanners to receive items from our suppliers and be physically capable of unloading shipments from trucks.
- Show consideration for processes and provide a warm, safe workplace.
- Uphold a strong work atmosphere that is team-oriented and supports productivity targets.
- Record and label orders through reading and comprehension of paperwork, such as pick slips, packing information, shipping labels, etc.
- Participate in projects for continuous improvement by ensuring adjustments to operating processes, productivity standards, efficiency, customer satisfaction, safety, working conditions, and quality standards, among other things.
Qualifications
- A high school diploma, GED, or its equivalent
- Fulfillment Associate experience (Optional)
- Good understanding of warehousing operations
Essential Skills
Here are the skills you require as a fulfillment associate:
- Communication
- Customer Service
- Detail-orientation
- Data Entry
- Flexibility
- Inventory Management
- Machine Usage Knowledge
- Time Management
- Shipping and Packaging
- Safety Measures Knowledge
- Troubleshooting
- Order Picking
- Returns Processing
- Quality Assurance
- Physical Strength
- Problem-solving
- Organization
- Warehouse Knowledge
Communication
The ability to communicate may be valuable in any line of work, but fulfillment associates require it the most. This role demands a regular connection with customers and other personnel to guarantee that customers have a satisfying and effective experience. Along with verbal and written expression, communication skills also involve listening, speaking, and reading comprehension.
Customer Service
Because they deal with customers often, fulfillment associates should have strong customer service skills. Information delivery, query resolution, and problem addressing are all components of customer service. Customer service skills may assist fulfillment associates to perform their jobs more efficiently and add value to the firm.
Detail-orientation
Your ability to pay attention to detail will help you do your work successfully. As a fulfillment associate, you may need to precisely record and manage inventory levels, product details, and sales information. To do this successfully, you must pay great attention to the specifics of each assignment. Additionally, you can be in charge of packaging orders or assembling shipments, which calls for precision in reading and writing down client data and delivery addresses.
Data Entry
The capacity to enter data into a computer system is known as data entry. Since they must be able to utilize an inventory management system and accurately input product details, fulfillment associates frequently employ data entry skills while processing client orders. Writing letters or other forms of correspondence while entering data is another activity.
Flexibility
Being flexible is having the capacity to change course when necessary. Being flexible at work may be necessary for you as a fulfillment associate because production plans might change regularly, and your boss might allocate new responsibilities at any moment. Additionally, flexibility enables you to adapt to various client personalities and circumstances to improve the quality of your customer service.
Inventory Management
Inventory management is the ability to track and keep a precise record of all the goods in a warehouse. It involves knowledge of each product’s location, the stock quantity, and the upcoming replenishment date. Strong inventory management skills are required to guarantee that customers receive the right things on time. Additionally, it guarantees workers access to the supplies they require to complete consumer requests.
Machine Usage Knowledge
Fulfillment associates use several pieces of equipment to process goods, offload vehicles, and store inventories. You can utilize these tools more effectively and do more work when you understand how they work. To use these instruments, some fulfillment associates enroll in certification programs, which may expand the range of duties they can carry out at a warehouse. Employees having a broad understanding of machines may receive higher remuneration from their employers.
Time Management
Time management is the ability to schedule and carry out work in a way that guarantees you meet deadlines. Time management skills are crucial for a fulfillment associate since they enable you to finish your task on schedule and guarantee that consumers receive their goods when promised. If an order includes numerous things, for instance, you might have to decide which item to complete first depending on shipping or manufacturing timeframes.
Shipping & Packaging
An essential component of the fulfillment associate’s job is packaging and shipping. You could be in charge of boxing up things, addressing them, and getting them ready for shipping. Knowing how to load and unload goods properly can help you guarantee that your business receives its packages in good shape.
Safety Measures Knowledge
The rules and guidelines known as safety procedures guarantee a safe working environment. Understanding safety protocols may help you as an associate since it ensures you are following policy and keeping everyone safe, including yourself and others. Knowing how to handle machinery, wearing protective gear when appropriate, and being aware of what to do in an emergency are samples of safety measures.
Troubleshooting
Problem-solving skills include the capacity to troubleshoot. When clients have problems with their orders or if there are any technical issues with the equipment in your work area, you might need to troubleshoot as a fulfillment associate. You can deliver exceptional customer service and make sure that production goes well by having the ability to swiftly analyze circumstances and develop solutions.
Order Picking
Order picking is the process of finding and obtaining things from storage to complete client orders. You must ensure you have all the components for each order, so this talent calls for meticulousness. It also requires familiarity with your company’s inventory management system to enable speedy product discovery. Order selection is a crucial component of the fulfillment associate’s responsibilities, thus proficiency in this area is critical.
Returns Processing
The ability to manage customer returns and ensure they get a complete refund is known as returns processing. Finding the appropriate item, removing it from inventory, and crediting the customer’s account are all included in this. This ability can be beneficial in any position where you contact customers as returns are frequently processed by customer service agents.
Quality Assurance
The capacity to inspect items for flaws and make sure they satisfy consumer expectations is known as quality control. Before distributing products to clients, fulfillment employees frequently conduct quality control checks on incoming shipments to ensure they are all in good shape. They also use quality control software to keep track of inventory levels and check product performance after sales.
Physical Strength
Most of the time, fulfillment associates are on their feet and frequently lift or handle large goods. Gaining more strength and endurance will help you avoid injuries when loading or unloading vehicles faster. To build your strength and endurance, think about creating a regular workout schedule.
Problem-solving
When resolving client complaints, fulfillment workers must apply problem-solving techniques. When consumers experience problems with their orders, including when a product is damaged or missing, they might need to discover remedies. To perform jobs more quickly, fulfillment employees also look for ways to enhance their work and streamline procedures.
Organization
You may succeed in your work as a fulfillment associate by being organized. Depending on the things you offer, you might need to keep track of different orders, inventories, and other data. You can find what you need more quickly and finish things more rapidly if you are well-organized. Think about maintaining notes on various parts of your profession in a notebook or computer file so you may retrieve them when necessary.
Warehouse Knowledge
You can work more effectively and perhaps have a higher chance of getting recruited if you have a basic grasp of how a warehouse runs. Having fundamental knowledge of warehouse architecture and the duties of employees may help you store and stock goods more effectively. Many fulfillment associate opportunities favor applicants with prior warehouse experience. Comparable warehouse employment could be available, or you might research warehouses on your own.
How to Become a Fulfillment Associate
Below are the steps to take to become a fulfillment associate:
Step One: Education
In general, fulfillment associates must possess a high school diploma or its equivalent. Some companies prefer candidates who have completed a warehouse associate certification program.
Most businesses choose individuals with a high school diploma or GED since these abilities are crucial for success in Fulfillment Associate employment.
Step Two: Training & Experience
For fulfillment associates, most employers will offer on-the-job training. The associate will learn how to utilize the company’s computer systems and carry out regular duties throughout this training. Depending on the employer, training may range from a few days to a few weeks.
Step Three: Certificates and licenses
Although not necessary for fulfillment associates, certifications and licenses might help you land a position and raise your earning potential.
Where to Work as a Fulfillment Associate
Fulfillment associates often work in major firms’ centralized warehouses, where all of their items are stored. Warehouses are frequently strategically positioned to be as close as feasible to densely populated areas and various transportation options. As a result, fulfillment associate work is located in big cities or places with extensive logistical infrastructure.
They do their work quickly, lift big boxes and stand for extended amounts of time. This profession often involves a lot of walking, and you may work extra during peak seasons.
Fulfillment Associate Salary Scale
In the United States, the average fulfillment associate salary is $16 per hour or $31,200 annually. The starting salary for entry-level jobs is $27,337 a year, while $39,000 for experienced workers.
In the United Kingdom, a fulfillment associate makes an average yearly pay of £25,826.
In Canada, a fulfillment associate makes an average pay of CA$33,150 per year or CA$17 per hour. More experienced ones earn up to CA$37,538 yearly, while entry-level roles start at CA$30,225.
In Australia, a fulfillment associate has average yearly pay of AU$54,975.
In Germany, the average gross pay for a fulfillment associate is €23.177, or about €11 per hour. Additionally, they receive a €338 bonus on average. The average salary for an entry-level order fulfillment associate is €22,127. A senior-level fulfillment associate earns an average salary of €27,539.
The national average salary for a Fulfillment Associate is €13 per hour in Ireland.
Salaries differ due to factors like location, years of experience, and industry.