Front Desk Manager Job Description, Skills, and Salary
Are you searching for a front desk manager job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a front desk manager. Feel free to use our front desk manager job description template to produce your own front desk manager job description. We also provide you with information about the salary you can earn as a front desk manager.
Who is a Front Desk Manager?
Front desk managers are in charge of overseeing the daily operations of front desks and reception areas for businesses, primarily in the hospitality sector.
Front desk managers are the establishment’s face and ensure that guests are made to feel welcome. Front desk managers are frequently the first and last people a customer sees in a business or organization. They are primarily responsible for providing customer service, as well as greeting and assisting visitors. They work in a variety of settings, including restaurants, hotels, hospitals, and auto repair shops.
The front desk manager’s responsibilities include supervising the support staff, running the reception area, and coordinating all front desk operations. Front desk supervisors also compile management reports, including financial and occupancy data. Front desk managers may be required to respond to client inquiries, resolve issues, and more in order to ensure that every visitor has a pleasant stay.
They must be highly skilled at providing excellent customer service as well as multitasking and managing multiple tasks at the same time.
The majority of businesses require a high school diploma for the front desk manager. Some employers, however, prefer a bachelor’s degree.
Front Desk Manager Job Description
What is a front desk manager job description? A front desk manager job description is simply a list of duties and responsibilities of a front desk manager in an organization. Below are the front desk manager job description examples you can use to develop your resume or write a front desk manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of front desk managers include:
- Preparing for and managing any guest requests, as well as attending to their needs within reasonable limits.
- Participating in various educational seminars, evaluating front-desk operations, and recommending changes as needed.
- Collaborating with other departments to ensure that all client requests are processed as quickly as possible while maintaining constant awareness of company policies and procedures pertaining to safety and security.
- Carrying out administrative tasks such as record-keeping and filing as needed.
- Checking on the performance and work of existing employees and training new hires.
- Assisting in budget creation and oversight in order to provide excellent customer service
- Keeping accurate records of all financial transactions handled by the front desk.
- Keeping the reception area and front desk clean and well-organized.
- scheduling meetings and events, making reservations, and arranging for specialized services such as catering or transportation.
- Assisting with the organization of business events, meetings, lunches, and, as needed, employee team-building exercises or special projects.
- Creating performance reports and providing feedback to the general manager
- Maintaining an inventory of all incoming and outgoing messages for all company departments.
- Coordinating front desk personnel scheduling and workload monitoring throughout shifts.
- Acting as a liaison between the staff and the general manager.
- Providing basic information, answering and directing phone calls.
Qualifications
The qualifications of front desk managers are as follows:
- A bachelor’s degree in hospitality or a related field.
- 2 years of prior experience as a front desk supervisor or manager.
- Outstanding management, team-building, and leadership skills.
- Strong written and verbal communication skills.
- Computer proficiency, including knowledge of Microsoft Office (Word, PowerPoint, Outlook, and Excel).
- The capability of prioritizing, multitasking, and time management.
- Excellent understanding of hospitality industry procedures and practices.
Essential Skills
Front desk managers must have the following skills to do their job:
- Customer Service:
Customer service refers to the ability to communicate with customers in a friendly and supportive manner. As the front desk manager, you should be able to respond to client inquiries, direct them in the right direction, and handle any problems they may be having. Strong customer service skills are required for any managerial position because they allow you to interact with staff and clients in a professional and helpful manner.
- Reception Skills:
Reception skills are the abilities required to direct visitors, schedule appointments, take calls and emails, and greet guests. Front office managers must have strong reception skills because they frequently perform reception duties. Reception skills include active listening, addressing customers by name, sharing information about company policies and procedures, and handling customer complaints.
- Data Entry Skills:
Front desk managers frequently use data entry skills when updating files, tracking employee records, or entering customer information. Front desk managers must be able to enter information quickly and accurately in order to provide quality service to their clients.
- Leadership:
As a front desk manager, you may be in charge of supervising and training other front desk employees. Using your leadership skills, you can ensure that others are properly trained and understand their responsibilities. Leadership skills can also help you motivate your team to work more productively and efficiently.
- Communication:
As the front desk manager, you must be able to communicate clearly with your team, customers, and other employees. This includes being able to communicate with customers and your team in a way that they can understand.
- Ability to Stay calm under Pressure:
While it would be ideal to only have to focus on one thing at a time, the majority of front-desk jobs necessitate multitasking in a busy environment. You may need to take a call, greet a visitor, sign for a package, and process a credit card transaction all at the same time. Employers are looking for candidates who can do this without losing their cool.
- Decision Making:
Front desk managers are frequently required to make quick decisions regarding customers’ needs and concerns. Decision-making refers to your ability to weigh options and select the one most likely to produce the desired outcome. Front desk managers must be able to choose which tasks to delegate to others and which to perform themselves. For example, the front desk manager may need to decide whether it is safe for them to fulfill an unusual request from a customer or whether the task should be delegated to another employee.
- Flexibility:
The working environment of front desk managers is unpredictable and subject to sudden changes. As a result of this, front desk managers frequently require flexibility. For example, a flexible front office manager can change their schedule to ensure that all tasks are covered in the event of an emergency or a sick coworker. Because of this ability, they can also be open to new ideas and methods of operation.
- Office Administration:
Front desk managers must be proficient in office administration in order to manage an organization’s paperwork and records. These skills could be used to track employee data, create budgets, fill out forms, and perform other meticulous tasks.
- Problem Solving:
Problem-solving refers to the ability to recognize and handle problems that may arise in the workplace. Front desk supervisors frequently use problem-solving techniques when dealing with client complaints, scheduling conflicts, or any other difficulties that their staff members may face. Maintaining a productive workplace culture and making sure your team members feel comfortable asking for help when they need it both rely on your problem-solving abilities.
- Organization:
Another important characteristic of a front desk manager is organization. Because you may be in charge of overseeing the schedules of several employees, you must be able to manage multiple tasks and deadlines. Because you may be in charge of managing employee files, strong organizational skills can help you manage employee files and keep track of employee information.
- Interpersonal Skills:
Front desk managers must keep open lines of communication with both staff members and visitors. Front desk managers must maintain composure under stress because they frequently work quickly and in busy settings. To assist in conflict resolution and cater to the needs of their visitors, they will use their interpersonal skills.
- Technical Expertise:
Office software is frequently used by front desk managers to access reservation information, handle payments, and perform other administrative duties. A front desk manager will be more comfortable using reservation software, payment processing software, web searches, and other tech-based tasks with the help of basic computer literacy.
How to Become a Front Desk Manager
A career as a front desk manager can be an excellent way to get started in the hospitality industry. Take the following steps to succeed as a front desk manager:
- Get your Bachelor’s Degree
One of the first things to consider if you want to work as a front desk manager is how much education you need. Most employers demand at least a bachelor’s degree for front desk managers. Business administration, hospitality management, and psychology are some of the most popular majors for front desk managers.
- Gain Entry-Level Training and Experience
One of the best ways to gain experience for the position is to work for a front office supervisor. Although an internship does not pay, it does provide valuable experience that can be added to a resume. To be considered for the position, an applicant must have prior front office support experience.
Additionally, companies frequently provide employer-sponsored training. People may receive training in marketing, accounting, or other subject areas related to their industry. Training programs help employees get ready for their careers while also benefiting employers because the content and subjects can be tailored to the needs of the business. Front desk managers train on the job after being hired for a period of one to three months on average. New front desk managers gain the knowledge and abilities necessary for their particular position and employer during this time.
- Get Front Desk Manager Certifications
Certifications can demonstrate to employers that you possess the fundamental skills necessary for this position. You may become a more appealing candidate as a result of them. Even if an employer doesn’t require a certification, having one might make your application stand out. Additionally, the certification process can teach you new skills that you can apply to your job. The most typical certification for front desk managers is Certified Management Accountant (CMA), but resumes for front desk managers also frequently list Certified Hospitality and Tourism Management Professional (CHTMP).
The Certified Management Accountant (CMA) certification is a high-level professional credential designed to assess the accounting and financial management skills that underpin company performance. A person must have more than two years of work experience to be eligible for this certification.
In addition, the Certified Hospitality and Tourism Management Professional (CHTMP) certification requires more than two years of post-secondary education or training. It requires both written and oral work and encourages renewal.
- Prepare your Resume
After reviewing the required qualifications and duties for the position, you can begin drafting your resume. It can take hours, days, or even weeks to complete everything that goes into writing the perfect resume. On a resume, you should include your highest level of education, any professional certifications, and previous employment. Your work history should include the name of the company, the dates you worked there, and a description of your responsibilities. If you have a resume that highlights your professional development and personal growth, you might have a better chance of getting the front desk manager position you want.
- Apply for a Front Desk Manager Job
It’s time to look for a new job now that your resume is ready. When applying for front desk manager positions, follow the advice for a successful job search, which includes searching job boards for relevant postings. Consult your professional network, contact potential employers directly, and be wary of job scams.
Knowing what skills you have to offer can increase your chances of getting the job you want. In addition to a well-written resume, send a cover letter outlining your qualifications for the position.
Where to Work as a Front Desk Manager
Front desk managers work in a variety of settings, including hotels, resorts, spas, and businesses. You could work at health clubs or medical facilities; not all front desk managers work in the hospitality industry. They frequently work irregular hours, such as early mornings, late nights, weekends, and holidays. They are usually employed full-time. Front desk managers frequently work in well-ventilated, well-lit areas. Incoming calls, office machinery, and visitors could all cause noise. They may also come into contact with potentially hazardous chemicals used to clean the reception area.
Front Desk Manager Salary Scale
According to salary.com, the average front desk manager salary in the United States is $52,693, with a typical range of $44,944 to $61,062. Salary ranges can vary significantly depending on a number of key factors, such as education, credentials, supplementary skills, and length of time in a given field.