Change Agent Job Description

Change Agent Job Description, Skills, and Salary

Are you searching for a change agent job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a change agent. Feel free to use our change agent job description template to produce your own change agent job description. We also provide you with information about the salary you can earn as a change agent.


Who is a Change Agent?

Change is the only constant thing in life and every organization or business needs to make changes over time in order not to remain stagnant and also to have progressive career growth. They are also known as Advisors and Consultants. Change Agents are individuals who assist an organization or society in bringing about transformation and they also initiate a new process in a company.  They may actively participate in everything in an organization from the initial point of redesigning a business, to production and distribution. Change agents often work with a team who are convicted of initiating a change in an organization. Change agents are responsible for leading a process in their organization both formal and informal. They may seek to focus on employees by increasing their satisfaction, optimizing organizational efficiency, and also upgrade the organization to a point it can achieve its goals.

A change agent is an action-oriented leader who has the sole responsibility to enhance the logistical, technical, and interpersonal functions by changing policies, processes, systems, and operational norms. They can also work in a professional environment where they communicate the issue the company is facing, the way out of it, and the execution of the process.

Change Agents can be internal employees who manage processes within their organization and they can work with external consultants to enhance an organization’s systems and output. They demonstrate leadership and initiative by boosting other employees’ confidence to execute a change. For instance, they may supervise a group of employees during a change project.


Types of Change Agents

  1. Internal Change Agent: An internal change agent plays the role of a Manager, Executive Leader, HR professional, or any senior staff of the organization who has perfected the knowledge of behavioral science and technological skills to bring about development in an organization. They are usually saddled with the responsibility to bring about transformation in an organization.
  2. External Change Agent: The external change agent is an individual who brings about changes to an organization from the outside such as a Consultant. They are not obligated to follow the company’s rules and regulations and they can deeply access and bring about diverse viewpoints to a situation and also challenge the prevalent state of affairs.

An external change agent has its shortcomings because they lack awareness of the company’s history, work processes, and personnel.


Change Agent Job Description

What is a change agent job description? A change agent job description is simply a list of duties and responsibilities of a change agent in an organization. Below are the change agent job description examples you can use to develop your resume or write a change agent job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The following are the duties and responsibilities of a Change Agent:

  • Executing change in the organization by creating new policies and procedures and also communicating them to employees
  • Organizing company-wide training sessions to enable employees to learn new skills and methods
  • Surveying performance to assure the goals are met and standards are upheld
  • Directing organizational change efforts by recognizing obstacles to change and developing plans to overcome them
  • Formulating a network of contacts within the organization, such as managers and human resources officers, to ensure communication is effective
  • Monitoring progress towards goals to guarantee that initiatives are effective and on schedule
  • Organizing with members of the board of directors or other stakeholders to guarantee that they understand and support the changes
  • Assisting employees understand new policies and strategies so that they can be executed successfully
  • Formulating communication strategies to promote change within an organization
  • Performing impact analyses, assessing change readiness, and identifying key stakeholders
  • Recognizing, analyzing, and preparing risk mitigation tactics
  • Consulting and guiding teams
  • Recognizing and managing predicted, persistent resistance
  • Aiding change management at the organizational level
  • Tracking and broadcasting issues
  • Defining and measuring successful metrics and also scrutinizing change progress
  • Overseeing the change portfolio



  • A bachelor’s degree in Business, Communication, Social Work, Psychology, or a similar field
  • A solid awareness of how people go through a change and they change a process
  • Understanding and knowledge of change management principles, methodologies, and tools
  • Extraordinary communication skills both verbal and non-verbal
  • Change management certification or designation desired
  • Wonderful active listening skills
  • Proficiency to articulate messages to a variety of audiences
  • Capacity to establish and maintain a strong relationship
  • Proficiency to influence others and moving toward a widespread vision or goals
  • Flexible and adaptable; able to work in controversial situations
  • Resilient and persistent with a propensity to preserve
  • Forward-looking with a holistic technique
  • Composed with a natural inclination for planning strategy and tactics
  • Eligible to work effectively at all levels of an organization
  • Must be a good team player and eligible to work collaboratively with and through others
  • Acute business acumen and knowledge of organizational issues and challenges
  • Understanding of project management approaches, tools, and stages of the project lifecycle
  • Understanding of large-scale organizational efforts


Essential Skills

  1. Strong Interpersonal Skills
  2. Possessing ideas for change
  3. Flexibility
  4. Industry Knowledge or Expertise
  5. Communication
  6. Leadership
  7. Empathy
  8. Problem-solving
  • Strong Interpersonal Skills: Many change agents possess strong interpersonal skills which is the ability to enhance and maintain relationships.  These interpersonal skills also can showcase empathy and provide adequate criticism when necessary. These skills can also give them the ability to comprehend the effect of an organization on its employees which can result in a better transformation in the organization. They can also employ their interpersonal skills to interpret the essential changes to their colleague and also get the necessary support from their teams.
  • Possessing ideas for Change:  Being a change agent is not easy at all because it involves taking risks. First of all, you must observe a situation and make your input which may not be popular with the management of an organization or peers. To achieve this, you must challenge the existing situation at the company.

Change agents may have plans for specific changes they want to execute in an organization; the details can be big or small. Having a specific idea can help them formulate an action plan, remain organized, and guide others. They need to interpret in simpler terms to colleagues to help them get support and change among supervisors and other employees. For instance, a change agent can initiate a process where employees will be better compensated to retain employees.

  • Flexibility:  change is a very difficult thing to initiate and employing flexibility skills can be essential for change agents. When confronted with a challenge in an organization, they make need to make certain adjustments to find an alternative or a solution. For instance, if you want to increase an employee allowance, you may work with the financial department to initiate this change. Collaborating with the financial department will make it very easy to make adjustments to retain employees.
  • Having Industry Knowledge or Expertise: Change needs to understand the sector or the industry where they are working to be able to execute systems, structures, and policies. The need to possess knowledge of employee systems such as hiring, termination, performance appraisal, and other employee benefits. They need to also possess knowledge of operations such as contracting and procurement, structure, contracting, and procurement. If they employ this knowledge, they can be able to enhance the organization while following industry regulations.
  • Communication: this is the ability to convey information to others. Change agents employ communication skills to convey the importance of their change proposal, the benefits of the project, and how they will execute the project. They will also need to utilize communication skills to explain the change to their team members and also to answer any of their questions.
  • Leadership: leadership skills are another important skill for change agents. They can employ leadership skills to convince others to adopt and accept new ideas and practices. Effective leaders can use their leadership skills to motivate others to work hard to overcome challenges and achieve a goal.
  • Empathy: Empathy is the ability to grasp a person’s feelings or perspective. Change agents can utilize empathy to make others understand the importance of change and also accept the changes that are occurring. For instance, a change agent may use empathy to understand the condition of employees who are being overutilized. They may utilize their empathy skills to initiate a change that can give employees leave or free working days for them to be refreshed.


How to Become a Change Agent

  • Earn a Bachelor’s Degree

The minimum qualification to become a change agent is to earn a bachelor’s degree in Business, Communication, Social Work Psychology, or a related field. This bachelor’s degree usually takes four years to complete and it will equip you with the necessary skills to become a change agent. A change agent is a top-notch position and so you need to enroll for a master’s degree to fit into the role perfectively and to also earn a promotion. You can enroll for a master’s degree in Communication or social work.

  • Get the Requisite Job Training

Change agents need to receive essential job training. They can get entry-level job positions in a company where they can get to learn about the policies and procedures of an organization. They can also receive training in the use of software and computer technology.

In the professional environment where you are working, you can learn from other change agents that can help you develop your skills. Study how change agents create or modify policies in an organization and also monitor how they suggest new strategies for doing things. Observe their approaches, techniques, failures, and success that can enable you to build essential skills.

  • Get Certified and Licensed

Getting certified is highly relevant to showing prospective employers that you are competent for the job. You can get certified in change management certification or any designation you desire. You can also look for your state license and apply for it to practice your career legally.

  • Practice on Small Scale

Making changes on small scale can allow you to practice your career to formulate strategies and analyze results before embarking on larger changes. This can also allow you to do trial and error and learn from your potential mistakes. You can start by testing the changes on smaller projects within your team before you decide if you want to execute it at the organizational level. For instance, if you want to modify the form of communication the company utilizes, you may need to test-run new methodologies with smaller groups before initiating the change in the whole company.

  • Create Your Resume

The final step is to create your resume and highlight your education, skills, experience, and other relevant certifications you possess. Focus on your experience and give an example of a project you have successfully carried out as a change agent. Apply for open job positions available in your locality.


Where to Work as Change Agent

Change Agents can work in diverse settings such as businesses, nonprofit organizations, government agencies, and schools. They may work full-time or part-time and also under flexible hours although this solely depends on the organization. Change agents can also travel to different locations to carry out a project and also to attend conferences. Change agents may work for extended hours to meet deadlines and to carry out a project. They may also work on evenings and weekends to train newly recruited employees and to attend meetings.


Change Agent Salary Scale

The salary of a change agent varies across countries and locations:

  • In the United States, the average annual pay for a Change Agent in the United States is $53,867 a year. If you need a simple salary calculator, that works out to be approximately $25.90 an hour. This is the equivalent of $1,035 per week or $4,488 per month.
  • In the United Kingdom, The average change consultant salary in the United Kingdom is £52,500 per year or £26.92 per hour. Entry-level positions start their careers at £40,000 per year while most experienced workers make up to £75,000 per year.
  • In Canada, The average change management consultant salary in Canada is $112,340 per year or $57.61 per hour. Entry-level positions start their career at $92,702 per year, while most professional workers make up to $150,638 per year.
  • In Australia, The average change analyst salary in Australia is $114,828 per year or $58.89 per hour. Entry-level positions start their careers at $102,654 per year, while most professional workers make up to $137,350 per year.
  • In India, The average change management salary in India is ₹ 850,000 per year or ₹ 436 per hour. Entry-level positions start their careers at ₹ 600,000 per year, while most experienced workers make up to ₹ 2,120,000 per year.

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