Billing Manager Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a billing manager. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a billing manager.
Who is a Billing Manager?
A Billing Manager is in charge of managing the systems and procedures related to billing in a company. One of their responsibilities is to manage the receivable accounts to maintain seamless cash flow, evaluate the accuracy of invoices, offer corrective action when required, monitor the performance of the workforce, and address concerns brought up by personnel. A billing manager must put all policies and rules into practice while motivating and directing the team as they work together to meet goals and deadlines.
Billing managers oversee the billing department’s everyday activities, ensuring they adhere to organizational and industry standards. They examine the reports’ veracity and settle disputes raised by the personnel about inconsistencies on clients’ invoices. They also monitor the invoices received from the suppliers and authorize payments for them.
Billing managers are involved in the hiring and training processes of billing staff. They conduct interviews with the candidates and inform the hiring committee of their assessment of their qualifications. In turn, this aids management in choosing whether to hire or reject the applicant. They also conduct training sessions for new hires and current employees.
A billing manager delegates work to the team and helps with occasional account closing. They must develop and work on a plan that will enable the personnel to operate effectively and finish all jobs on schedule, with little to no mistakes.
The billing manager oversees the department employees and maintains tabs on all completed tasks. They are to instruct and mentor the workforce to ensure they do their work efficiently.
A billing manager assesses how well the team performed during a specific period. He proposes qualified applicants for promotion and pay raises and provides evaluation reports to the administration. If an employee is ineffective, the manager may issue a warning or even suggest that the individual be fired.
The billing manager investigates customer concerns and works with the team to find solutions. They may meet or speak with the clients to inform them of the steps to address their complaints.
Reporting to the authorities and other departments is the responsibility of a billing manager. They partake in monthly and annual meetings and offer ideas for potential improvements to the department’s effectiveness.
A billing manager would most likely maintain a full-time schedule at a desk with a computer during a firm’s typical business hours. They spend time working together with coworkers and supervisors, resolving conflicts with others, and talking on the phone with clients and customers. These office employees frequently adhere to a dress code, and if a deadline or issue develops, they could occasionally have to work past standard office hours.
Billing Manager Job Description
Below are the billing manager job description examples you can use to develop your resume or write a billing manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
Billing managers can work in any company that deals with business and money, so their duties may defer depending on the industry. Below are their responsibilities that may cut across several companies despite what type they are;
- Aid in the development and implementation of accounting system modifications
- Accountable for informing the administrator of past-due accounts.
- Carry out supporting duties in the creation of monthly financial statements.
- Check the correctness of the billing team’s work and correct any discrepancies as necessary.
- Enter information about all client refunds and costs.
- Fill up the necessary billing paperwork and backup data.
- Ensure to keep the parties concerned informed of any payments due and the state of their accounts.
- Inform personnel about legal guidelines for collection procedures.
- Keep track of and recover outstanding debts.
- Keep a record of payments and billing, and finish all crossover billing.
- Oversee the creation of legislation and statements.
- Maintain and ensure that customer records relating to billing and payment are maintained.
- Prepare a list of clients in order of priority and distribute it to the team members.
- Locate difficult-to-reach consumers.
- Write and distribute weekly billing and invoicing metrics reports.
- Offer assistance to clients who have complaints or questions about bills or the invoicing process.
- Perform billing, recording, mailing, and collecting tasks using a computer.
Qualifications
- A GED or high school diploma
- A bachelor’s degree in business management, finance, accounting, economics, health, or a related discipline
- Years of experience as a billing clerk or a specialist
- Expertise in the relevant sector
- Certification (optional but recommended)
Essential Skills
A collection of essential skills is the foundation for productive engagement in the workplace. It also gives the ability to engage with others, perform their duties, move around the workplace with ease and professionalism, adapt to new situations, and think critically to find solutions.
To do their work well, billing managers should be proficient in the skills listed below.
- Administrative Skills
All functions involved in managing a company or keeping an office orderly in support of the management team are known as administrative skills.
To guarantee that high-level duties, such as arranging large-scale events, preparing presentations, and analyzing financial data, are done carefully and effectively, a billing manager must cultivate these talents and emphasize administrative skills.
- Business Awareness
The ability to be cognizant of how businesses are evolving in the marketplace is known as business awareness. A billing manager should be familiar with emerging business trends they may start or follow and how they affect the company’s choices, which will benefit its workers and bottom line.
- Detail-oriented
Billing managers must pay attention to detail to examine and approve proper bills. This ability aids billing managers in ensuring they are billing the correct sum for services provided by their organization. To fully grasp each operation before filing an invoice, billing managers must pay close attention to detail when analyzing clients’ data.
- Collections
A billing manager must be familiar with many sorts of collection strategies of their organization. They must know how each technique functions, the kinds of clients it works best with, and any rules or laws that could be relevant to them. It guarantees that they may choose the best collecting techniques in various circumstances. It also enables them to teach these techniques to other workers, ensuring that everyone in the company is familiar with them.
- Competitiveness
The ability to compete against other businesses in the same industry as one’s own and come out on top is known as competitiveness. A billing manager must be creative when establishing the organization’s pace for the rules and variables that define how productive their company is, compared to its rivals and how much money they will make.
- Customer Service
Billing managers should have strong customer service abilities since they can assist to deliver first-rate customer support. They might have to respond to inquiries, handle difficulties, and resolve invoice problems clients have. Customer service skills may be beneficial when dealing with staff as a manager since they enable you to settle workplace disputes and inspire your team.
- Focus
Knowing, concentrating on, and working diligently to obtain exceptional outcomes is known as results orientation.
A billing manager must be aware of the value of outcomes, the competitive environment the business operates in, and the need for the team to remain focused on the results that every project, without fail, produces.
- Financial Management
By giving daily data on the activities that occur every day, financial management is the skill of understanding how to handle accounting, finance, and organizational management. A billing manager must be skilled in organizing, controlling, and managing financial resources to meet the organizational goals established by the firm and promote business expansion.
- Invoicing
The act of establishing an accurate accounting of all fees and payments associated with an order is known as invoicing. Billing managers may use invoicing to track their business’s financial transactions, monitor clients’ accounts, and ensure that customers pay the proper amount for their purchases. Billing managers might utilize invoices to examine client payment habits or compile reports on sales trends.
- Motivation
When someone feels inspired, they are motivated to give their all support to the mission of the company where they are employed. By providing them with a clear vision and purpose via decisive leadership that encourages and inspires them, a billing manager may foster an environment where the team can leverage their technical expertise and strive to be the best.
- Leadership
Leadership is the capacity to inspire and direct a group of people toward shared objectives. Billing managers often lead various teams of account representatives. Effective billing managers may encourage their staff to meet corporate goals while offering direction and feedback. Effective task delegation enables each team member to play a crucial part in the team’s success.
- Project Management
Project management is the organization of a list of tasks and responsibilities for your project or business and developing a plan for carrying those obligations out as soon as possible. To develop efficiency and build a competitive edge in the fiercely competitive business environment, a billing manager must emphasize the staff’s use of project management approaches and concepts in their everyday tasks and duties.
- Systems Implementation
A billing manager must have a solid grasp of the software and processes that the organization uses. They must understand how these applications operate, what they can do, and how to utilize them efficiently. By doing this, you can be confident that the billing department is monitoring bills, documenting payments, resolving accounts, and gathering data in the most effective way possible. Additionally, it enables the billing manager to instruct brand-new hires on system usage.
- Team Building
Team building refers to actions intended to improve interpersonal relationships and clarify duties within the various teams at work. To foster teamwork, morale, motivation, and productivity among team members and to assist them to know one another better and identifying their strengths and limitations, a billing manager should offer team-building exercises.
- Stress Management
Handling Stress management is the ability to strike a balance between the job demands and your capabilities or available resources.
To establish a balance that won’t place an excessive amount of strain on the employees and lead them to have work-related stress, a billing manager must develop inventive ways to schedule tasks according to the talents of various people.
- Technology Inclined
Being able to navigate and use digital technology in the workplace as a tactic to speed up operations and solve issues rather than manually doing them is known as technology savvy.
A billing manager must ensure that any new technology is effortlessly incorporated into the workflow, empowers the users, and doesn’t complicate or harm it. They must also ensure that the staff is well-trained and updated as technology improves.
How to Become a Billing Manager
To work as a billing manager, take the following actions:
Get Educated
Typically, billing managers must possess a GED or high school education. A bachelor’s degree in business management, finance, accounting, or a relevant discipline, such as healthcare management, is required to work as a billing manager. Some of these related disciplines like accounting, economics, finance, statistics, and business are among the relevant courses.
Obtain Experience
For example, working as an accounts receivable clerk or specialist may require two to four years of experience in a billing department before being promoted to a management position. Gaining experience in any staff supervision might also be beneficial.
Specialize in a Sector
Different billing standards and methods are used in many industries, including manufacturing, law, and medicine. For instance, medical billing administrators must understand the nuances of insurance and publicly funded healthcare. Similarly, knowing charging for services is necessary for legal billing. An in-depth understanding of the business sector is necessary to manage the billing department.
Licenses and certificates
Professional certifications can vouch for a professional’s credentials to current and potential employers. Billing managers can obtain certificates to improve their practical understanding of their daily tasks, assess their professional abilities, and progress in their careers.
Where to Work as a Billing Manager
Billing managers work for businesses across a range of sectors to handle their accounts receivable activities, including the following:
- Automotive
- Banking
- Distribution of goods
- Manufacturing
- Healthcare
- Law
- Wholesale and Retail
Billing Manager Salary
Billing managers make an average yearly salary of $69,099, in the United States, according to Zippia. The lowest 10% of billing managers make around $51,000 a year, while the top 10% earn more than $93,000.
According to Indeed, a billing manager makes an average salary of £33,551 yearly in the United Kingdom.