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Get to know about the duties, responsibilities, qualifications, and skills requirements of an agency manager. Feel free to use our agency manager job description template to produce your own. We also provide you with information about the salary you can earn as an agency manager.

 

Who is an Agency Manager?

An Agency Manager can also be called an Agency officer. An agency manager is someone who supervises and coordinates all aspects of an agency. They work closely with clients to ensure that targets are met and; relevant policies and guidelines of the organization are upheld. He is solely responsible for the proper functioning of the agency and he also supervises the team’s activity. As the supervisor of the team, he defines the objectives and goals to be achieved in the agency.

 

The role of an agency manager in an organization is to identify weaknesses and draw up improvement plans, setting and meeting monthly targets of the organization. An agency officer collaborates with clients to make sure that service is improved and they are satisfied. An agency manager should be able to communicate any issue that springs up in the management and also make recommendations.

To be successful as an agency manager, you must possess excellent interpersonal and organizational skills. A first-class agency officer should be someone that employees look up to; an individual who inspires and motivates them while maintaining a good image of the agency brand.

The responsibility of an agency manager is to ensure strict adherence to the strategies and deadlines for processing contracts, to be able to take the appropriate adjustment measures. Agency officers manage and spearhead all the aspects of an agency. They work with other agents and clients to ensure that the organization’s target is met, relevant policies and guidelines are upheld, and above all give customers core satisfaction. There are different specializations of agency managers and they are;

• Travel Agency Manager: Travel agency managers are responsible for managing travel requirements made for business or holidays. In addition, they also provide tourism-related services and package tours on behalf of other suppliers. The goal of these traveling agency managers is to keep clients One of the qualifications of a travel agent officer is knowledge of computer reservations systems, GDS systems, and e-traveling.

• Insurance Agency Managers

The Agency officer (insurance) is responsible for organizing and planning the commercial activities of his point of sale to improve it. His sole responsibility covers all administrative management and commercial development of his agency and he also combines all activities.

• Staffing Agency Recruiter

A staffing Agency Recruiter is someone who places job ads on various online channels, evaluates applications, and provides a shortlist of qualified candidates based on the organization’s acceptance criteria. For one to be highly successful in this position, you need to have proven experience of off placing a variety of job ads for different departments and senior levels. The recruiting process can be very bureaucratic and hence a good at

• Reservation Agency Manager

A reservation agency manager assists customers when booking travel arrangements, such as; hotel rooms, airline tickets, rental cars, and cruise cabins. The responsibility of a reservation agency officer depends solely on the employer he is working with. Apart from booking travel for customers, they can also take up sales roles and provide customer service to those who have already made travel plans.

An agency officer works for an organization in different sectors and he makes sure that the organization is running smoothly. They also work closely with the senior management of the company to evaluate the company’s operations and look for ways to maximize processes.

 

Agency Manager Job Description

Below are the agency manager job description examples you can use to develop your resume or write an agency manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The following are the duties and responsibilities of an Agency Manager:

• Hire, train, and guide staff to meet expected goals
• Assess performance improvement areas and provide recommendations
• Manage agency activities to achieve company goals and objectives
• Communicate agency performance levels including areas of concern to management
• Traveling once in a while off-site to deliver reports or files to other departments
• Ensuring the confidentiality and security of files
• Coordinating schedules, arranging meetings, distributing memos and reports, and ensuring that everyone is kept current on necessary company news and information
• Build and maintain strong customer relationships by providing excellent customer satisfaction
• Develop action plans for improving agency performance
• Adhere to all company and safety guidelines policies
• Enhance business improvement initiatives based on current market trends and competitors
• Ensure that all staff comply with the rules of the company most especially keeping to time
• Enter data into an organization’s software and maintain client  files
• Maintain statistical and financial records
• Meet profit and sales target
• Interview clients and provide a shortlist of qualified potential hires
• Manage a good portfolio of clients unmaintained good relationships with them
• Publish job ads on career pages, job boards, and social media
• Builds the image of the agency brand
• Promote sales of the agency services or product
• Ensure that customers are dually satisfied as expected
• Collaborate with other departments in the agency to ensure the smooth running of the agency.
• Ensure all staff exercise good time management

 

Qualifications

• Sc. in Human Resource Management, Organizational Psychology, or relevant field
• Solid organizational and time-management abilities
• Knowledge of resume databases and Applicant Tracking Systems
• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• 3-5 years of managerial experience
• Good leadership and people skills
• Excellent time management skills
• Great networking abilities
• Ability to work on different projects or to multi-task
• Basic bookkeeping experience especially in accounts payable/ receivable
• Leadership Skills
• Great networking abilities
• Ability to research current market trends and use the knowledge to enhance the agency

 

Essential Skills

There are some basic skills and competencies an agency manager must possess and they are;

• Strong analytical skills: an agency manager must be very analytical which implies thinking critically to ensure that an organization runs smoothly. In addition, an agency manager is responsible for supervising a team of other employees, and as a leader, he/she ought to be visionary.
• Organizational Skills: As an agency manager, you are responsible for keeping records of documents and potential employees’ databases, and also hiring and recruiting employees. An agency officer must be very organized to keep a record of all these files.
• Good communication and interpersonal skills: an agency officer must know how to communicate effectively with a team of employees and other clients he attends to on daily basis. In addition, he/she must also build interpersonal relationships with these clients so that they can keep on patronizing the agency.
• Critical thinking Skills: an agency manager should be able to think within the box to determine the areas of an organization that needs improvement or enhancement. For instance, an agency officer conducting research on information technology or software for operation;/must begin to create a plan to implement these updated technologies into their facility.
• Time- management Skills: time is very important and an agency official must keep to time when performing his or her duties. He or she must be able to meet up with deadlines. Customers sometimes may book a meeting; it is the responsibility of the agency manager to schedule this meeting at a convenient time.
• Leadership Skills: An agency officer also plays a managerial role in an organization. It is the responsibility of the agency officer to direct and supervise other employees in an organization. An agency manager also trains other employees in an organization.

 

How to Become an Agency Manager

There are the following steps to follow to become an Agency Manager:

• Enroll for a Bachelor’sDegree in Human resources, Marketing, and Psychology

To work as an agency officer; you have to acquire a bachelor’s degree in Human resources and Marketing. This degree will sharpen your mindset and will help you become a competent agency officer. The degree usually takes a frame of four years to complete. The degree sometimes requires students to go for student internships to acquire more experience on how to work in an agency. Once you have completed this degree; you can work in any agency.

• Enroll for a Master’s Degree

You can enroll for your master’s degree which usually takes four semesters to complete. This master’s degree will give you a wide range of exposure for you to be a competent agency manager. This master’s degree will give you an edge over other candidates. The master’s degree also requires that you do your course work and also carry out your academic research.

• Get Experience

Once you have completed your education; volunteer in an organization to gain overall experience as an agency manager; although no organization will newly employ you as an agency manager, you will still harness some skills needed on the job scene. No employer wants to hire a novice; volunteer as an intern for you to acquire skills. Enrolling in an internship gives you first-hand exposure to the duties or roles of an agency officer or manager. The role of an agency officer can be complicated and so most employers prefer to hire an experienced agency manager

• Apply for Jobs or Open Positions

Draft your resume and include the skills, educational qualifications, and experience you possess. Make your resume marketable by adding a link to your LinkedIn profile so that employers can easily reach out to you. Search out for open positions online and offline and start applying immediately.

• Ace the Interview

Your ability to successfully pass an interview depends on the type of questions you are asked during the interview. The role of an agency officer is very practical and most employers may love you to answer your questions using the STAR method. The STAR method stands for:

• Situation: You answer your questions in such a way that portrays a specific time or event or perhaps a project you once handled
• Task: Answer the question in such a way that portrays the role you played or the responsibility you performed in the situation. At this moment you have to be very specific and do not generalize.
• Action: At this phase, you need to describe distinctively how you handled the situation. How was your output whether it was successful or not? In addition, tell the interviewer the strategies you implemented to bring about solutions in the situation
• Response: At this phase, you need to summarize the result of your actions; this implies whether your action was successful or not.

 

Where Can an Agency Manager Work?

There wide range of industries that an agency manager can work and they are:

• Insurance: an agency manager can work in the insurance sector; in this sector, an agency manager relates with customers and gives them an awareness of the benefits of insurance. An agency manager can also work in the Human resource where he/she is responsible for hiring qualified employees in the organization.
• Traveling Agencies: an agency manager’s services are highly needed in this sector for booking flights and reservations for customers. He also deals with travel problems or travel-related issues that may occur. In addition, to boost his knowledge of tourism trends, he/she attends tourism conferences or workshops. One of the basic requirements a travel agency manager should possess is a sound knowledge of domestic and international travel trends.
• Financial outlets; an agency manager can work in a financial outlet such as banks as the Human resource of the organization. As the HR of the organization; he or she is responsible for the recruitment process of this financial institution. They also ensure customer satisfaction and orientation in the banks. They also assist in training other employees that work in a bank.
• Hotels or Reservation: an agency manager serves is highly needed in the hotel; they serve as agency manager in the hotel and supervise the activities of other employees. They also train other hotel employees to give customers the core satisfaction they need. They lead the sales plan of an organization.
• Government
• Non-Governmental Organization/ Charities
• International Organizations such as UNESCO

 

Agency Officer Salary

• In Nigeria, an agency officer’s salary depends on the agency he works with and the responsibility he/she performs. These are the following agency officer salaries in Nigeria:

A travel agency manager earns NGN 205,000 per month; a reservation agency officer earns NGN 183,000 per month, a Human Resource manager earns NGN 125,766 per month while an Administrative officer earns NGN 987050 per year.

• In the United States, the average salary of an agency manager is$72,764 per year in the United States and $18,000 commission per year.

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