Spectrum Customer Service: Toll-Free Number, Fax and Email Addresses
Are you searching for a Spectrum customer service number you can call in order to make an inquiry or complaint about the company’s products or services? We are here for you.
To reach Spectrum, you can call the direct line which will connect you straight to a representative. The toll-free number to call is 855 757 7328.
Spectrum Customer Service Number
If you want to call Spectrum for specific issues, find the various telephone numbers that you can call below.
| Area of Support | Spectrum Customer Service Number |
| Customer Service | 844 361 5535 |
| Spectrum Sales | 877 906 9121, 855 243 8892, 844 290 2464 |
| Online Chat | 855 707 7328 |
| Spectrum Technical Supports | 844 762 1301, 833 780 1880, 800 314 7195 |
| Spectrum Billing | 833 267 6094 |
| Support for Time Warner Customers | 800 892 4357 |
| Support for Bright House Customers | 855 222 0102 |
| Support on Outages | 833 267 6094 |
| Spectrum Business Support | 866 892 4249 |
| Spectrum Mobile Service | 833 224 6603 |
| Support on Moving | 855 363 4902 |
| Report Identity Theft | 844 923 0798 |
Different Ways to Contact Spectrum Customer Service
Here is more detailed information about how you can contact Spectrum Customer Service on different issues. Kindly refer to the table above for all the Spectrum Customer Service numbers for the specific issues discussed below:
Spectrum Customer/Technical Supports
If you want to report an issue or you require technical support with Closed Captioning, you can get it across to Technical Support Team. They will help you troubleshoot it. However, in case they can’t provide an immediate solution, you will need to give them more time to research the issue. They will notify you when their findings are ready.
If you want to complain about an ongoing closed captioning matter, you can call 844 762 1301 or send a fax to 704 697 4935 or send an email to closedcaptioningissues@charter.com. You can also send a mail to:
Bill Wesselman, Sr. Director
2 Digital Place
Simpsonville, SC 29681
Spectrum Billing
You call Spectrum Billing on 800 314 7195 for information regarding your account, billing, and transactions. For instance, you may want to make an inquiry about how to create a username and password.
You may as well want a better understanding of your bill (taxes, fees, and charges). In case of any billing discrepancy you want to resolve, that is the number to call. You can also, send a mail to
Charter Communication
Attention: Customer Complaint
2 Digital Place
Simpsonville, SC 29681
Perhaps you want to report the dispute by fax, you can send the fax to Spectrum Cash Management department at 704 973 6273.
However, you will need to provide either front and back of the canceled check; front and back of the cashed/canceled money order; a copy of the receipt or work order show payment(if payments were made by cash); or credit or bank statement showing the payment (you will be asked to provide the first six and last four digits of your credit/debit card or the last four digit of your bank account number)
Support for Time Warner Customers
Following the merger between Time Warner and Spectrum, this line is dedicated to providing supports to customers who were Time Warner’s subscribers. For support, call 800 892 4357.
Support for Bright House Customers
Following the merger between Bright House and Spectrum, this line is dedicated to providing supports to customers who were Bright House’s subscribers. For support, call 855 222 0102.
Support for Outages
If you are having a connectivity issue, this may be due to a service outage. You may need to contact Spectrum. Also, Spectrum usually sends out outage updates or other service-related alerts to customers. You may wish to update your notification preference so as not to miss such information. For support call 833 267 6094.
Spectrum Business Support
Call Spectrum Business Support for issues relating to International calling, managing short codes, Call Trace Feature and Access Codes, Callback Feature, Priority Call Feature, Call Blocking and Rejection Features, Call Waiting & Call Hold Feature and Access Code, Speed Dialing Feature and Access Code, Call Forwarding Features, Call Pickup and Directed Pickup Features and Access Codes. SpectrumBusiness.net Voice Feature Management, Simultaneous Ring Features and Access Codes, Call Park & Retrieve Feature and Access Codes, Caller ID Feature and Access Code, Three-Way Calling & call Transfer, Priority Call Features and Access Code, Recording an After-Hours Greeting.
You may also want to know about how to manage your privacy or protect yourself from unwanted calls and texts. For Spectrum Business support, call 866 892 4249.
Spectrum Mobile Service
Spectrum Mobile Service: encompass issues like 5G, auto-pay information, how to update your credit card, activate device, track data usage, and how to select the plan and package that is right for you. For Spectrum Mobile Service, call 833 224 6603.
Support for Moving Customers
In case you are moving to a new home or apartment in a new location, if you call this number, they will provide the needed support to transfer your Spectrum TV, Internet, and voice services to your new address. Even, if your new location is outside of a Spectrum service area, the support team can help you find broadband providers in the area. They will also guide you on what you can do with your Spectrum equipment.
It is important to note that your account has to be up to date before you can move your Spectrum services. For support relating to moving, call 855 363 4902.
Reporting Identity Theft
If you believe that someone is using your personal information to obtain services from Spectrum, you can call 833 878 5834 to report the issue. In order for Spectrum to be able to investigate your claim, you will need to request an ID Theft From which you will complete and submit to the company. The Completed ID Theft Form should be accompanied with a photocopy of your valid government-issued ID cards such as driver’s license and international passport. Other documents include proof of your residency when disputed billing or fraudulent account activity occurred and a copy of the report that you filed with the local police or sheriff’s department.
You can fax the Completed ID Theft Form and other required documents to 844 923 0798 or you can send it by mail to the address below:
Charter Communications
ATTN: Security Investigations
6550 Winchester Ave
Kansas City, MO 64133
Spectrum Online Chat
If you visit the Spectrum Support page, you will see a blue rectangle at the bottom right-hand corner of the page. You can click “Chat with Us” to get information about the company’s products, services through their virtual agent.
You can ask any specific question and the virtual agent will provide you an answer immediately. In case your question is very ambiguous, the virtual agent may not understand it. This means you may need to reframe it.
If you mistakenly close the chatbox, you can reopen it by clicking on the same “Chat With Us” rectangular box. You will be taken back to where you stopped the last conversation. Also, the chatbox can reconnect you to the same agent you were chatting with if the agent is still available. Otherwise, the system may reconnect you to another agent.
My Spectrum App
If you are using My Spectrum App, you can find out information about how to set up Auto Pay and manage voicemail. With My Spectrum App, you can easily access useful articles that can help you solve your issue by selecting the “Support” icon from the App. If you like to chat with a Virtual Representative, you will choose ”Chat With Us” from the Support icon in the App.
Spectrum Social Account
You can interact with Spectrum via its social media accounts such as Facebook, Twitter, and Instagram. Below are the company’s social handles:
Facebook: https://web.facebook.com/Spectrum
Twitter: https://twitter.com/getspectrum
Instagram: https://www.instagram.com/getspectrum
YouTube: https://www.youtube.com/c/getspectrum
Spectrum Corporate Address:
Charter Communications, Inc.
400 Atlantic Street
Stamford, CT 06901
United States of America
Other Offices
- 11255 Garland Road, Suite 410, Dallas, TX 75218
- 1450 E Belt Line Road, Richardson, TX 75081
- 1456 Eastchase Parkway, Suite 115, Fort Worth, TX 76120
- 1515 N Town E Boulevard, Suite 524, Mesquite, TX 75150
- 2100 N Dallas Parkway, Suite 102, Plano, TX 75093
- 2460 N Belt Line Road, Irving, TX 75062
- 2630 N Josey Lane, Suite 128, Carrollton, TX 75007
- 2720 State Highway 121, Suite 100, Euless, TX 76039
- 3450 Bainbridge Drive, Suite 590, Dallas, TX 75237
- 4001 Arlington Highlands Boulevard, Suite 125, Arlington, TX 76018
- 490 Cedar Sage Drive, Garland, TX 75040
- 700 Alma Dr, No 101-103 Plano, TX 75075
- 717 Hebron Parkway, Suite 130, Lewisville, TX 75057
- 770 East Road to Six Flags, Suite 168, Arlington, TX 76011
- 8060 Park Lane, Suite 120, Dallas, Tx 75231