Shift Supervisor Job Description

Shift Supervisor Job Description, Skills, and Salary

Are you searching for a shift supervisor job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a shift supervisor. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a shift supervisor.


Who is a Shift Supervisor?

A Shift Supervisor is responsible for guaranteeing that staff is available for shift and that all organizational operations are conducted safely at the appropriate time. They also ensure that all employees are working effectively and safely and they are also responsible for scheduling shifts and training newly recruited staff. To be a shift supervisor, you must have enough experience to manage staff effectively such as how to resolve conflicts between employees and handle safety concerns.

The responsibilities of a shift supervisor vary based on the organization they are working but in general terms, their main responsibility involves that they maintaining standards dark leading other shift employees, and then they report any customer complaints to the store manager. Supervisors are front-line workers who lead small teams while performing their responsibilities as other employees. It is a must that they provide leadership by example and they are mostly in charge during their shifts.

Shift supervisors are usually chosen to be in charge of other team members because they have perfect comprehension of higher management and how to meet goals. They are in charge of running the store or business during the shift and they ensure that they motivate or inspire their employees to do more work. Shift supervisors must also work closely with employees to achieve tasks.

These employees are expected to work closely with the people they supervise. They should be able to perform well without anyone supervising them, yet they report any critical issue that they cannot handle to the higher management they work under. In most countries, shift supervisors write notes about important events that occurred and they use a log book to assess employee performance which is later reviewed by the assistant managers.

Shift supervisors are expected to maintain service and security standards while working on their shifts. Opening and closing the store might be part of their responsibility and they must supervise other teams to make sure that company policies and standards are met. If the team members have questions on how to do something, it is the responsibility of the supervisor to coach them and give them information. He or she must facilitate the actions and attitudes expected by company management and show his or her appropriate behavior on the job.

They must maintain good working relationships with other team members on the job scene. Sometimes, it can be difficult for the employees when an outsider is brought to supervise them and they may not cooperate with the new supervisor. Whatever the case may be, they should be able to motivate their employees to perform their responsibilities well.


Shift Supervisor Job Description

What is a shift supervisor job description? A shift supervisor job description is simply a list of duties and responsibilities of a shift supervisor in an organization. Below are the shift supervisor job description examples you can use to develop your resume or write a shift supervisor job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The following are the duties and responsibilities of a shift supervisor:

  • Appoints staff members to shifts
  • Allocates tasks to staff members
  • Oversees staff to ensure that tasks are completed on time according to safety laws
  • Orders materials required for production
  • Opens up or close the warehouse at the start and end of the day
  • Examines staff performance and provides training where necessary
  • Settles workplace disputes
  • Monitors employee work patterns and makes sure tasks are completed in a timely fashion
  • Performs performance reviews
  • Writes up reports of employees’ attitudes or customer complaints
  • Maintain work area clean and organized
  • Encourages employees and offers incentives for strong work performances
  • Greetings customers in a retail setting
  • Addresses and settles customer complaints
  • Reacts quickly and practically to emergencies, crises, or unexpected problems during the shifts
  • Ensures that customers are satisfied and find out what they looking for
  • Restocks merchandise
  • Takes store or warehouse inventory
  • Ensures that daily production and sales goals are met
  • Counts out registers at shifts end if working in a retail environment
  • Ensures that inventory is accounted for
  • Maintains supervisor and upper management appraised of daily operations
  • Processes paperwork for HR or upper management as expected
  • Educates new employees
  • Slates a time to hire temporal staff members to meet production goals or handle seasonal workloads
  • Manages employee accomplishment to ensure that they are  meeting standards and completing tasks promptly
  • Escalates concerns about an employee’s accomplishment to his supervisor if performance issues cannot be resolved through meditation.



  • A degree in business management or a related field
  • Experience working in manufacturing in an executive role
  • Natural leadership abilities
  • Terrific interpersonal and communication skills
  • Computer literacy skills
  • Understanding of health and safety protocols
  • Outstanding time management skills
  • Proficiency to problem-solve
  • Proficiency to multi-task
  • Proficiency to work with a team
  • Shows strong interpersonal and customer service skills
  • Maintains a professional but friendly demeanor
  • Possesses physical strength necessary to move and stock merchandise  or products in stores and warehouse
  • Indicates familiarity with basic computer programs, such as Word and Excel
  • Understanding inventory software
  • Organizes time effectively and efficiently
  • Pays close attention to detail
  • The capability of disciplining  or reprimanding employees when necessary
  • Reacts calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace
  • Indicates the ability to multitask daily
  • Displays broad familiarity with company products and organization of store and warehouse


Essential Skills

  1. Communication Skills
  2. Leadership Skills
  3. Quality Control
  4. Problem-solving Skills
  5. Time-management skills
  6. Teamwork Skills
  • Communication Skills: the ability to communicate effectively is very essential for a shift supervisor. You can also be in charge of a team of 20 to 30 employees, so it is highly paramount that you employ your communication skills to convey information to them properly. You can be saddled with the responsibility to recruit and train new employees. Engage your communication skills to explain processes and procedures very clearly.
  • Leadership Skills: A Shift Supervisor is a leader who supervises a team of employees. As a leader, it is expected a shift supervisor possesses strong leadership skills and the ability to guide, motivate or inspire a team. A shift supervisor should also be able to provide feedback, assign tasks, and motivate employees to work hard and perform well.
  • Quality Control: Most businesses in the modern era are more focused on quality control and it is the responsibility of a shift supervisor to ensure that all products meet an organization’s standard for quality. This trend keeps expanding as most business focus on quality control. To remain relevant, shift supervisors will need to build strong quality control skills to ensure that products meet the required standard.
  • Problem-solving Skills: Problem-solving skills are very much important for a shift supervisor to settle disputes among employees. It is also an important skill because it helps a shift supervisor to resolve issues that may spring up during a shift such as a shortage of supplies or poor function of the machine. You may also be responsible for resolving conflicts between employees and customers.
  • Time-management skills: Time-management skill is an important skill a shift supervisor needs to have to perform his or her responsibilities as expected. They are often responsible for supervising multiple tasks at once, so they need to be able to prioritize their task and manage their work effectively. For instance, they will need to check in on employees during shifts to ensure that employees are working effectively.
  • Teamwork Skills: Teamwork skills is very paramount for shift supervisors. You will need to employ this skill to lead your team successfully. For instance, you can assign tasks to your team members.


How to Become a Shift Supervisor

  • Earn the Basic Education

There is no specific educational requirement to become a shift supervisor but most employers usually have a candidate who possesses a high school diploma or a post-secondary education. Candidates who have a high school diploma are expected to focus on subjects such as commerce, economics, and mathematics to be exceptional in their role as project supervisors. Although employers can hire someone with a high school diploma most people prefer someone who has a bachelor’s degree in Management, Business Management, or a related field. This bachelor’s degree will expose you to the rudiments of a shift supervisor’s position.

  • Get the Required Experience

You need to get the basic requirement to become a shift supervisor which is gotten when you work in the industry. The training administered to you, maybe about instruction, safety procedures, and how to utilize the software. You may also receive training on how to operate machinery and also how to perform other tasks as a shift supervisor. For instance, if you are working in the manufacturing industry, you will need to work very hard to attain the position of shift supervisor. To achieve that, you might need to take courses in supervisory management and business administration to boost your career.

  • Get Licensed and Certified

Certifications can demonstrate to an employer that you are competent for the job. Shift supervisors can obtain relevant certifications to have more practical knowledge on how they can perform their daily responsibilities, employ their professional skills and boost their careers. You should also know your state’s requirement for a Shift supervisor and enroll for it.

  • Draft Your Resume and Apply for Jobs

The next step is to draft your resume; highlight the skills, experience, and educational qualifications you possess, and then proceed to apply for open job positions available in your locality. Seek open job vacancies both online and offline.

  • Keep Abreast With the Trend of a Shift Supervisor

The first trend to keep abreast with is the need for a more flexible workforce. Shift supervisors must keep motivating employees to build on their skills so that they can work in different kinds of settings. They should also enlighten the management of the organization about the value of flexibility.  This trend if followed can produce high-quality employees who can work in diverse settings.

Shift supervisors must be very much familiar with the technology. This is very paramount for those who are working in the manufacturing industry because they are responsible for managing automated processes. Shift supervisors need to be familiar with automation technology so that they can use them effectively. They need to also be able to groom and mentor employees on these technologies.


Where to Work as a Shift Supervisor

Shift Supervisors can work in the manufacturing industry, film production industry, factories, plans, and also other industrial settings. They usually work the same number of hours as the employees they oversee which includes morning, evening, night, or weekend shifts. They can work for more than 40 hours per week if the need arises. Their work can be very much demanding and they are sometimes exposed to harmful chemicals while discharging their responsibilities. They must be able to stand for long hours and also lift heavy objects from one place to another. They should be able to work in any kind of such as hot, cold, or even noisy environments.


Shift Supervisor Salary Scale

The salary of a Shift Supervisor varies across countries and below is an example:

  • In the United States, The average shift supervisor salary in the USA is $35,096 per year or $18 per hour. Entry-level positions start their career at $29,246 per year while most professional workers make up to $62,500 per year. The average shift supervisor salary in Georgia is $55,436 per year or $28.43 per hour. Entry-level positions start their career at $33,150 per year while most professional workers make up to $70,000 per year. The average shift supervisor salary in South Carolina is $45,697 per year or $23.43 per hour. Entry-level positions start careers at $31,204 per year while most experienced workers make up to $79,936 per year.
  • In the United Kingdom, The average shift supervisor salary in the United Kingdom is £28,297 per year or £14.51 per hour. Entry-level positions start their career at £24,959 per year while most professional workers make up to £40,000 per year.
  • In Canada, The average shift supervisor salary in Canada is $42,162 per year or $21.62 per hour. Entry-level positions start their career at $33,139 per year, while most professional workers make up to $69,804 per year.
  • In Australia, The average Shift supervisor salary in Australia is $85,000 per year or $43.59 per hour. Entry-level positions start at $68,250 per year, while most experienced workers make up to $100,000 per year.
  • In Germany, An entry-level Shift supervisor with 1-3 years of experience earns an average salary of €28.536. On the other end, a senior-level Shift supervisor (8 or more years of experience) earns an average salary of €45.298.

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