Shift Manager Job Description, Skills, and Salary
Are you searching for a shift manager job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a shift manager. Feel free to use our shift manager job description template to produce your own shift manager job description. We also provide you with information about the salary you can earn as a shift manager.
Who is a Shift Manager?
A shift manager, sometimes known as a shift lead, is in charge of managing daily operations, assigning duties to team members, and resolving issues that arise during their shift. Stocking inventory, balancing the till, and organizing personnel roles to boost productivity or customer service are just a few of their responsibilities.
What distinguishes a general manager from a shift manager?
The General Manager frequently receives reports from a shift manager regarding the day-to-day operations of the company. General managers are in charge of the business’s general operations, and shift managers are in charge of the specifics of what happens during each shift. For instance, general managers might be in charge of hiring new employees, while shift managers might be in charge of teaching them while they work and conducting initial assessments of their success and comprehension of organizational procedures. Based on the shift manager’s observations and the general manager’s strategic plan for the organization, both general managers and shift managers collaborate to modify company operations.
Shift Manager Job Description
What is a shift manager job description? A shift manager job description is simply a list of duties and responsibilities of a shift manager in an organization. Below are the shift manager job description examples you can use to develop your resume or write a shift manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a shift manager include the following:
- Observe inventory levels and confirm that all areas are completely stocked.
- Place supply orders and work with suppliers to schedule product delivery when necessary.
- Cover the duties of staff employees who are unable to work their shift.
- Respond professionally to consumer complaints and fulfill their demands.
- Maintain a safe and respectful work environment including mediating conflicts amongst employees.
- Balance the cash drawer and, if necessary for their company, record sales data after a shift.
- Open or close the business when performing the first or last shifts of the day.
- Inform the next shift manager of any tasks or problems that are still open.
- Inform the workforce about safety regulations, client relations, and cleaning expectations.
- Share information on new corporate policies, sales incentives, and product details with the workers.
- Keep track of whether employees are following company policies, and federal, state, and safety regulations.
- Establish performance benchmarks with your team and support them in achieving them.
- Track and keep an eye on when the planned staff arrive.
- Prepare for unforeseen difficulties like schedule problems and make sure the company has enough workers.
- Respond to client complaints about the things you sell, the services you provide, or your dealings with staff.
- Establish duties for workers to complete in order to maintain a clean workplace, such as stocking supplies and keeping the public areas and restrooms clean.
- Try to find solutions to any issues while observing the company’s policy and standards of conduct.
- Introduce new workers to the company’s policies and standards, including how to handle a bad customer experience and how to provide excellent customer service.
- Ensure that every employee has a firm awareness of corporate policies, including those regarding schedule adjustments and calling into work, overseeing and administering tests.
- Pay attention to workers who are professional and achieve their goals, and commend outstanding employees for their excellent work.
- Certifications: Despite the fact that certificates are not frequently necessary for shift manager positions, these management professionals may benefit from voluntary certifications to boost their earning potential and obtain respected credentials. They may decide to pursue management certificates that are broader in scope or certifications that are industry-specific and could help them hone their talents. Some pertinent qualifications to take into account are:
- Licensed Supervisor: Supervisors can become certified online through the Institute of Certified Professional Managers (ICPM). Candidates have 12 months to finish the program, which consists of approximately 40 hours of instruction from the Certified Supervisor book and online resources and a 90-question exam. Among the subjects covered are goal-setting, employee inspiration, team management, customer service, and quality assurance. A number of sectors can use this accreditation.
- Being certified in Lean Six Sigma: While Six Sigma is a set of management approaches, Lean started as a manufacturing process and is now a popular company management paradigm. Both of these approaches place a strong emphasis on effective workflow procedures and client satisfaction. Candidates for online certification are taught how to implement these two management techniques in the workplace to guarantee high-quality output. For shift managers in manufacturing, healthcare, and IT, this credential is appropriate.
- Manager Certification for Food Safety: A food safety management certification that emphasizes hygiene and food safety is available from the National Registry for Food Safety Professionals (NRFSP). There are instructors and test administrators available around the United States, or applicants can prepare and sit for the exam online. The International Certified Food Safety Manager (ICFSM) and the Food Safety Manager Certification Examination (FSMCE), both approved by the Conference of Food Protection (CFP), are the two tests available for certification.
- Management abilities: A shift manager’s main responsibility is overseeing the workforce and business operations. Shift managers need to be aware of good management techniques like time and conflict management.
- High levels of organization: Shift managers are required to monitor inventory levels and place orders as necessary. These experts should be able to precisely count and record goods, supplies, tools, equipment, or other necessary inventory stock. They should also have high attention to detail.
- IT competency: Scheduling and other responsibilities that commonly involve the usage of computers and software are typically handled by shift managers. These abilities could be put to use for drafting training materials, operating any management-related software, and establishing and editing an electronic shift schedule.
- Calculation abilities: Some shift managers might have to deal with money, which calls for simple math and counting. These abilities could help them manage inventory and finish other important activities.
- Excellent leadership abilities: Staff meetings are commonly held by shift managers before the start of a shift. They can inspire the workforce to deliver excellent service and adhere to corporate standards. To encourage ongoing good work, they also establish team goals for each shift and across longer time frames.
- Customer support: If a team member is unable to offer the service, these specialists may need to address any complaints or respond to inquiries from consumers or clients. The shift manager is expected to professionally address these situations with a focus on client satisfaction.
- Excellent attitude toward customers: Even though shift supervisor is a managerial position, few traits are more important than a customer-focused outlook. Particularly in resale businesses where you deal directly with customers, this point is valid. Even production managers, though, need to think about how the work of their team will ultimately affect customers. Before you can inspire others to deliver first-rate service, you must show that you are capable of doing so. Additionally, shift managers frequently have to intervene to resolve client issues or complaints.
- Making decisions with confidence: The decision-making responsibilities of the leader are a significant distinction between a shift crew member and a supervisor. Therefore, making confident, forceful decisions sets you apart from your peers and increases your chances of getting promoted. Shift leaders in production decide how to deal with equipment issues, bottlenecks, and defects. In the retail industry, you frequently need to act quickly to satisfy customers or address issues with merchandising, technology, and pricing.
- Outstanding interpersonal communication: You require communication skills in any leadership position to assign assignments, mentor staff, solicit feedback, and pay attention to their wants and concerns. Additionally, you frequently communicate with customers in a service atmosphere. In truth, a lot of retail shift managers engage in intensive hands-on selling and service. Shift managers must be able to communicate their views clearly and listen to those of others in order to work effectively with other front-line managers and corporate executives.
- Arrangement and precision: A business where record-keeping, monitoring supplier inventories, or coordinating functional activities is required can benefit from shift leaders who are organized and precise. A shift supervisor typically handles counting and depositing in retail establishments. Additionally, you usually have to make sure that all overnight or daily cleaning chores and operating duties are finished.
Typically, a shift supervisor will have an opening routine and a closing procedure. In the retail industry, this can entail counting the cash register balance at the start of the shift and then comparing the sales made throughout the shift to the cash register’s end amount.
A shift manager at a restaurant will check that every server station is loaded with supplies and that every item placed on each table (such as salt, pepper, condiments, and napkins) is full. The shift manager will see to it that everything is restocked and replenished in preparation for the following shift.
- Maintenance of stores: Store cleanliness and upkeep are the responsibility of the shift managers. This entails keeping the store’s floors, restrooms, and other locations clean. Additionally, you ought to be knowledgeable about simple maintenance techniques like replacing lightbulbs and handling minor plumbing concerns.
Working in a range of positions at your organization will help you build these talents. For instance, you might have to clean the restroom yourself if you work as a cashier. If you work in inventory, you might have to swap out lightbulbs or make repairs to machinery.
- Flexibility: Being flexible means having the capacity to change course when necessary. Flexibility can assist shift managers in altering their schedules since they frequently have to work several shifts and days each week. Additionally, shift supervisors must exercise flexibility while responding to employee requests or client complaints. For instance, a shift manager ought to be able to cover for an employee without any problems if they need time off.
- Effective Leadership: A shift manager must be a capable leader who can inspire their team and make sure that they collaborate well. You should be able to assign work, set objectives, and motivate your staff to perform better. Additionally, you must ensure that everyone is at ease asking questions or seeking assistance by making sure to offer direction when necessary.
- Skills in customer service: Shift managers need to have strong customer service abilities because they enable you to deliver exceptional customer service. These abilities can be used to welcome clients, respond to their inquiries, and address any problems they might be experiencing. Making sure your team is warm and pleasant to all of your customers is another aspect of providing excellent customer service.
- Regulation adherence: Having the capacity to ensure that your business complies with all rules and regulations is known as regulatory compliance. Knowing what to do to maintain a safe workplace, how to handle concerns about food safety, and how to react to health and safety issues are all examples of this. Possessing regulatory compliance expertise may help you keep your staff and clients safe while also making sure that your company maintains good standing with the local authorities.
- Scheduling for employees: The practice of scheduling includes giving workers shift assignments. As a shift manager, you can be in charge of setting your team’s work hours and making sure that there are enough employees working on each job at all times. This involves an understanding of how multiple positions work together as well as meticulous attention to detail. For instance, you should make sure there are enough servers available to manage the anticipated increase in clients if, for instance, you plan to have two cooks working during lunchtime.
- Ability to solve problems: The capacity to recognize and resolve problems that might occur during a shift. It’s crucial for shift managers to be able to recognize when an employee needs assistance or direction because they frequently have to ensure that their team completes all assignments on time. They must also be able to professionally resolve any disputes between clients or staff members.
- Skills in effective communication: The capacity for clear and succinct information transfer is referred to as communication. You could have to communicate with staff members, clients, superiors, and other managers in your capacity as a shift manager. Effective message relaying and maintaining open channels of communication between all parties participating in an engagement is made possible by strong communication skills.
Managers must be able to explain any continuing procedures or problems with the business’s operations clearly as they transfer between shifts. To assign work, give precise instructions, and otherwise effectively lead their team, these professionals should have outstanding oral and written communication abilities.
- Decision-Making Capabilities: A shift manager must make decisions on how to handle client complaints and other issues that come up on a regular basis. Additionally, they must assign work to the people who are most qualified for particular tasks or projects. Strong decision-making abilities are needed for this, as well as the capacity to assess employee performance and choose the best candidates for various positions.
- Inventory Control: The capacity to monitor and preserve supply levels for goods or services is known as inventory management. As a shift manager, you can have the duty of making sure your restaurant has adequate food and drink to satisfy customer demand. This necessitates monitoring inventory levels and placing supply orders as required. By using inventory management skills, you can monitor employee performance and make sure that your team has the resources it needs to execute its work properly.
- Resolving Disputes: Conflict resolution is the capacity to defuse a situation and assist parties in reaching a compromise. When dealing with staff members that have different perspectives on how to handle difficulties at work, shift managers frequently use this skill. For instance, the shift manager can arbitrate a conversation between two employees if they can’t agree on who should take time off or what responsibilities each employee should handle.
- Security and safety: Two of the most crucial facets of a shift manager’s job are safety and security. You must make sure that your staff members feel secure both at work and while getting to and from their shifts. In order to prevent misuse or unauthorized access to confidential information, you must also keep track of all corporate documents and supplies.
- Food Preparation Skills: The capacity to prepare meals for consumers is known as food preparation. This entails learning how to prepare food, what materials are necessary, and how to present it so that people will find it appetizing. Shift managers frequently need to know how to cook because they might be in charge of doing so while on duty. You may teach new staff how to properly produce food by having a working knowledge of how to prepare it.
- Cash Handling: Processing payments accurately and quickly is known as cash handling. As the shift manager, you can be in charge of taking payments from clients and making sure that your staff members are accurately tracking their sales. When balancing your till at the end of the day or reconciling the bank account for your company, you can also employ your cash handling skills.
How to Become a Shift Manager
- Complete your foundational coursework: Depending on the industry, many of these positions call for applicants to at least have a high school certificate or GED. Take a look at the education requirements for the industry or firm you want to work for.
- Get an education: Many businesses that hire shift managers occasionally prefer candidates with a bachelor’s degree in business, hospitality, or a similar subject. Universities, community colleges, technical institutions, and online schools all offer these degree programs.
- Gain experience in entry-level positions: These experts, especially in jobs they will be managing, typically need to have relevant experience in the sector or industry to be considered for management positions. Take advantage of employment opportunities in the business or industry you want to work in to develop the essential skills and get a feel for the culture and objectives. Entry-level jobs at restaurants, factories, and retail establishments let you interact directly with shift supervisors so you can assess whether it’s the perfect job for you.
- Obtain the required credentials: Choose the industry you want to work in as a shift manager, and then think about obtaining the management professional credentials that are offered there. To find out what credentials shift managers in your current firm hold, think about networking with them.
- Prepare your resume: On your résumé, list any applicable education, professional experience, skills, and certifications. To better match your qualifications with the demands of your potential employer, take into account employing the keywords from the job description.
Where to Work as a Shift Manager
- Customer support
- Retail establishments
- Plant operations
Shift Manager Salary Scale
The median annual wage for all shift managers, including plant supervisors, is $105,480 per year, according to the U.S. Bureau of Labor Statistics. Accordingly, half of them make more than this while the other half make less. The bottom 10% make less than $65,050 annually, and the highest 10% earn more than $176,070 annually.
In the UK, the average shift manager income is £34,406 per year, or £17.64 per hour. Most experienced workers earn up to £45,000 per year, while entry-level positions start at £29,233.