Salon Manager Job Description, Skills and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a salon manager. Feel free to use our salon manager job description template to produce your own. We also provide you with information about the salary you can earn as a salon manager.
Who is a Salon Manager?
Salon managers are experts in hair, beauty, and spa salon operations. Salon managers are in charge of both profit and client pleasure, and they direct their teams of salon employees to offer exceptional service, maximize profit, and adhere to all health and safety standards. You will be responsible for hiring, training, and dismissing employees, as well as managing the salon’s day-to-day operations as a salon manager.
Salon managers are frequently promoted or hired from other salons where they developed experience in specialist services. Salon managers may be able to become salon owners with appropriate expertise. Salon managers hire and educate employees, deal with customer concerns, and keep salons clean, well-maintained, and well-stocked. They are in charge of all salon operations to optimize profits. A salon manager is normally in charge of hiring and training personnel, as well as disciplining and, if necessary, dismissing. With this in mind, you’ll want to establish precise hiring, employee behaviour, and termination policies. If they already exist in the company, stick to the rules that have already been set. Set your standards if you don’t have any. In any case, having a set of procedures and rules in place is critical, regardless of the salon’s size.
Hair and beauty salon managers plan and supervise the operations of hair and beauty salons throughout Western Australia. Salon owners and managers are in charge of hiring and training employees, encouraging excellent customer service, advertising their services, and ordering and selling hair and beauty goods. They must ensure that all employees follow all occupational health and safety regulations. They are in charge of administrative tasks such as human resource management, business planning and financial management, and transaction processing. Staff, clients, sales representatives, industry experts, and technology specialists are among the persons with whom salon managers communicate. A great salon manager has several qualities. Being a strong communicator, as well as being organized, diplomatic, and customer-focused, are among them. It is necessary to have a thorough understanding of the beauty sector, as well as experience working in hair salons. To be a successful Salon Manager, you must have good management and leadership skills, as well as the ability to motivate employees to salon objectives. Finally, a great Salon Manager should provide good customer service by ensuring that clients enjoy their visits to the salon.
A salon manager’s job description encompasses a wide range of responsibilities. In actuality, a salon manager is in charge of the salon’s operations. It is their responsibility to ensure that the company is fully staffed, properly scheduled, well-stocked, and working efficiently at all times. In essence, they are in charge of everything except the salon owner’s legal obligations. The responsibilities of a salon manager may differ depending on the size and structure of the company. A small salon, for example, may require a manager to oversee the front desk and physically operate reception, as well as manage the records, inventory, and payroll. A larger operation, on the other hand, would have a distinct individual in control of each of the salon areas. In this instance, the salon manager would be in charge of everything. A salon manager’s responsibilities will likely include opening and/or closing the salon during business hours, scheduling staff, recruiting, hiring, firing, and training employees, handling conflicts and client complaints, and everything else that goes into the day-to-day operation of the business, regardless of the size of the salon. You’ll need a passion for beauty as well as a creative flair to work in a beauty salon. However, if you want to own a salon, you’ll need people skills, a good grasp of your clientele, and the financial know-how to make it successful. You could have what it takes to run a successful beauty parlour if you have these abilities.
Salon Manager Job Description
Below are the salon manager job description examples you can use to develop your resume or write a salon manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
- Ascertain that customers are well-served.
- Keep an eye on the salon’s client service.
- Respond to questions from the salon’s staff and customers.
- Keep an eye on the salon’s sanitation and hygiene.
- Keep an eye on how the salon’s safety policies and regulatory requirements are being followed.
- Manage client repeat booking rates to increase customer loyalty.
- Set a good example by inspiring the rest of the team.
- Maintain control over your employees and promote teamwork.
- Improve customer service, product, and income by training your employees.
- Encourage your employees to be involved by motivating them.
- Onboard new employees and explain processes and procedures.
- Prepare students’ materials and equipment for salon sessions.
- Organize employee training and manage the salon’s recruitment needs.
- Carry out disciplinary procedures and dismissals when necessary.
- Manage vacations for employees by company policies.
- Identify places in the salon that could be improved and propose solutions.
- Manage budgets and revenues.
- Make a marketing strategy for the coming year.
- Ascertain that commercial goals are established, communicated to employees, and met.
- Arrange for promotional activities to boost the number of people who visit the salon.
- Prompt Products, services, and programs.
- Communicate with the salon owner or the corporate headquarters.
- Put Stock levels, including inventory and orders under control.
- Purchase orders are prepared, deliveries are received, and stocks are issued.
- Make sure your salon’s software is up to date.
- Inspect equipment regularly to ensure it is in good operating order.
- Manage stock loss and back bar by keeping track of stock levels.
- Manage the finances of the salon, including banking and invoice payments.
- Make sure that all of the equipment is clean and functional.
- Arrange for equipment repairs and maintenance as needed.
- Secondary education or similar management or administrative experience is required.
- A current cosmetology license is required.
- Experience managing a salon is a must.
- Extensive experience offering customers salon services
- Advanced organizational skills are required to manage the salon’s workforce, operations, and money.
- Skills in bookkeeping and business finance in general
- All Microsoft Office applications skills
- Skill working in a fast-paced atmosphere is required
- Exceptional organizational abilities.
- Excellent management and leadership abilities.
- Continued interest and ability to learn about market standards and trends.
- Ability to stand for lengthy periods and move quickly to do a variety of duties.
- Communication abilities are outstanding.
- Customer service skills.
- Communication Skills: Communication is crucial in a fast-paced environment like a salon. All firm policies must be communicated and implemented by management. Expectations are also set by salon management. It’s critical to have solid communication skills as a salon manager. Having a communication plan, which includes making sure that your employees are always up to speed and understand what is expected of them, is just as important. They need to understand what is and is not acceptable behaviour on a deeper level. When it comes to settling disagreements, communication is equally crucial. A decent chat may usually clear the air whether one employee has a problem with another individual, a salon policy, or a unique event. While some issues are urgent and require immediate attention, others are less so. Your monthly staff meetings are probably the greatest place to discuss some of the less pressing issues and provide a forum for employees to ask inquiries and voice their concerns. Communication is essential to good management, and learning to communicate effectively about minor issues (such as revised policies or new products) will prepare you to explain more challenging issues later. Establish rules for how you transmit important information such as announcements and schedule changes.
- Organizational Skills: A salon may employ dozens of people, each with their timetable. Salon managers are in charge of making ensuring that everyone is scheduled properly so that the salon is ready for customers when they arrive. Payroll, vacation time, staff relations, and hiring are all handled by salon managers. Managers deal with inventories for beauty items in addition to managing the “human” side of running a salon. They’re also in charge of restocking and maintaining tools and equipment.
- Listening Skills: To be successful in your career, you must be able to listen. Working in a salon requires dealing with a diverse group of people. To build your firm, you must pay close attention to employee complaints and suggestions. You should also keep an eye on your consumers and gauge their satisfaction with the service they are receiving. Listening can provide you with the information you need to make significant adjustments that will help your company develop. Listening to your personnel and suppliers can assist you in keeping track of what the salon requires to boost revenues.
- Leadership Skills: You’ll need to be courteous, kind, and have great leadership qualities to motivate, train, and occasionally even discipline your colleagues. A competent salon manager Possesses outstanding leadership qualities as well as excellent communication ability. Budgeting and financial flow management are two areas in which she excels. The tone of the workplace is set by your leadership style. Salon owners and managers must have the confidence to make decisions that will affect the entire team.
- Computer skills: Managing a business necessitates some computer knowledge. CRM software is a necessity in the case of a beauty firm.
- Financial Management: When it comes to running a business, you must have a strong understanding of planning and money management. You must ensure that you do not spend more than you earn and that you properly bill your subcontractors or pay your staff a reasonable rate. You can either rent out your seats to stylists or pay them a percentage of the revenue they bring in. You’ll need to determine which model will be more profitable for your salon in the long run.
- Time Management: As you can see, as a salon manager, you’ll have to juggle a lot of distinct goals. You’ll need to stay up with current clothes and trends while managing your money, hiring stylists, marketing your business, and finding new ways to deliver outstanding service to your clientele. How are you going to manage all of this? About time management. This ability will assist you in completing all of the tasks on your to-do list. Make a schedule for yourself, and set aside time for each of your responsibilities. If you can’t find time for everything, you’ll likely have to delegate some responsibilities to others.
How to Become a Salon Manager
- Complete a cosmetology school
Cosmetology programs prepare students to work as a barber, stylists, or cosmetologists. You will earn a state-issued license after the program. Make sure a school meets your state’s licensure criteria before enrolling. Aspiring salon owners should look for cosmetology schools that offer certification in the field they want to work in. A cosmetology school program includes both “classroom” and “hands-on” training. A diploma from a cosmetology program is required. When you are in a cosmetology program, you will study from industry experts who have worked in salons for years. You are not only gaining technical abilities, but you are also gathering information from the best of the best about the little-known secrets of salon administration.
- Obtain your license
Following that, an aspiring manager must obtain all state-mandated certificates or licenses. Passing state boards to become a certified cosmetologist or hairdresser is frequently part of this. To obtain a license, you must pass after finishing a cosmetology program. Transcripts from your program, showing the courses and hours completed, are required for the exam.
- Gain experience.
Experience as a cosmetologist or in a similar position is required for salon managers. This gives you a thorough overview of the industry as well as the responsibilities of various salon staff. With the right training and experience, you might expand your business to include similar services such as beauty or spa therapies. You might work for a hair salon chain as an area manager or create your salon.
- Complete a salon management course
You might also enroll in salon management school to learn about the best ways to run a beauty business.
Where to Work as a Salon Manager
Hair salon managers are typically employed in hair salons, whilst beauty salon managers are employed in beauty salons or day spas. Beauty salon managers work with beauty therapists, whereas hair salon managers deal with a team of stylists. They might work full or part-time, and they typically work evenings and weekends. Managers of hair and beauty salons are frequently forced to work longer hours than their salon’s hair and beauty personnel. Salon owners and managers may travel to wholesalers or provide mobile hairstyling services.
Salon Manager Salary Scale
In the United States, the average salon manager’s pay is $46,197 per year or $23.69 per hour. Starting salaries for entry-level employment start at $35,799 per year, with the highest-paid professionals earning up to $66,518 per year. Because salaried personnel focuses more on creating client relationships than on the next sale, salons usually pay hourly or salary instead of commission. Salons, on the other hand, frequently provide additional incentives to management, such as treatment rate programs. Managers receive a flat price for delivering a particular service to clients, such as age-management ultrasonic facials or hair recovery treatments, based on competence and effort. In Nigeria, a Salon Manager can expect to make around 200,000 NGN per month on average. Salaries vary between 100,000NGN and 500,000NGN. Salary for Salon Managers varies greatly depending on experience, skills, gender, and locale.