Sales Administrator Job Description, Skills, and Salary
Are you searching for a sales administrator job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a sales administrator. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a sales administrator.
Who is a Sales Administrator?
A Sales Administrator is an individual who receives and processes sales orders online or through phone and email. Their duties involve them checking the accuracy of orders and issuing invoices, maintaining sales records, and assembling monthly sales reports. They may also be required to negotiate with other departments and research new product lines.
Sales administration is a strategy that a company utilizes to boost the sales process. To aid in their efforts, organizations recruit sales administrators who can handle online orders, provide auxiliary support for sales representatives and also organize important information that correlates to sales. They adopt this methodology to provide adequate support to both their sales staff and their clients.
Sales Administrator act as the liaison between the customer and salesperson by indulging in activities such as processing orders, keeping track of customer information, and also providing post-sale customer report service. They also perform administrative duties for the sales office, such as observing field hours of sales to present the report to the senior management of the organization. This is an administrative position, but not a management role. They usually work under a team leader if it is a large organization or they can work in a small office for a small sales office.
Sales Administrator Job Description
What is a sales administrator job description? A sales administrator job description is simply a list of duties and responsibilities of a sales administrator in an organization. Below are the sales administrator job description examples you can use to develop your resume or write a sales administrator job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The following are the duties and responsibilities of a Sales Administrator:
- Obtaining and processing purchase orders
- Handing out sales transaction invoices
- Substantiating orders, including customer’s personal information and payment details
- Reaching customers by phone to answer queries and obtain missing information
- Retaining and updating sales and customer records
- Assembling monthly sales reports
- Accelerating orders through internal liaison
- Organizing feedback from customers to relevant departments
- Specifying new products to add to those on offer
- Aiding the sales department with other administrative tasks, if requested
- Giving company products and services in a professional way
- Processing payments and invoicesfor customers
- Updating databases and client records
- Conveying customer feedback
Qualifications
- High school diploma or GED
- An associate’s or bachelor’s degree in business administration or similar preferred
- Prior experience in sales administration, or a closely related role
- Outstanding interpersonal and customer service skills
- Knowledge of industry software such as HubSpot CMR, fresh sales, or similar
- Progressive knowledge of administrative recordkeeping
- Knowledge of sales reports and sales reports
- Mastery of word processing and spreadsheet software
- Outstanding written and verbal communication skills
Essential Skills
- Customer Service
- Organization Skills
- Communication skills
- Computer and technical skills
- Teamwork
- Multi-tasking and time-management
- Customer service
Customer service can aid administrators to help them communicate with clients and customers. Many sales administrators work hand to hand with customers by processing invoices, answering questions, promoting the sales process, and handling orders. Building customer service skills can aid help sales administrators maintain friendliness and remain professional and patient when communicating.
- Organization
Organizational skills can also be essential for sales administrators. They usually keep records of customer sales, sales record and they also report and manage payments. They also handle multiple transactions and interactions; they are usually highly organized and this can be paramount for them to offer quality customer experiences and them also guaranteeing effectiveness.
- Communication
Communication skills can help sales administrators to fulfill the responsibilities of their jobs. They need to communicate with clients, the sales department, and logistics professionals to help them keep the processes running smoothly and successfully. Sales administrators also perform the responsibility of monitoring sales goals and they communicate with other sales representatives to upgrade their target.
- Computer and Technical Skills
Sales administrators must be proficient in computers because one of their skills is tech-savvy. They must know how to maintain an accurate database of customer and prospect information. They should also maintain the information of current customers as well maintaining their database helps them to have an efficient delivery process.
They must also have a vast knowledge of how to utilize a CRM which means Client Relationship management. This is software that keeps a record of each salesperson’s communication cycle with all potential and current customers. Using a CRM is very essential because it makes your work as a sales administrator very easy. You should also know how to utilize Microsoft Office Suite which is software used to formulate sales order databases and assemble sales figures.
- Teamwork
Many sales administrators work in teams to bring about an excellent customer experience. They work with team members and they also give their contribution in form of support to sales representatives and also create an excellent work environment. Teamwork can help them exceed expectations in communicating with auxiliary departments like sales, logistics teams, and accounting.
- Multi-tasking and Time-Management Skills: this has to do with the ability of a sales administrator to know how to perform various responsibilities when the need arises. They must be able to be very much organized and they can be called upon by the senior management to draft the budget of the organization. A sales administrator must be very much versatile to meet up with these responsibilities.
He or she should also ensure that he or can meet up with the deadline that has been mapped out by the organization over a product. To achieve this, you must ensure that you employ your negotiation skills to convince customers to buy a product. Some organizations set a commission for sales administrators to meet up with on a monthly, quarterly, and yearly basis. As a sales administrator do your best to meet up with the target at the appropriate time and you can work very hard to even beat the target so that you can impress your employer.
How to Become a Sales Administrator
- Earn the Basic Education
The basic qualification to become a sales administrator is a high school diploma; focusing on subjects such as commerce, economics, and mathematics. Most employers give preference to candidates with a bachelor’s degree, you can enroll for a bachelor’s degree in Business Administration, marketing, or a related field. This bachelor’s degree will help you to deliver your responsibility appropriately as a sales administrator. It will also help you harness some basic skills such as mathematical and negotiation skills. In the course of your degree, you can volunteer in any organization of your choice to get basic experience.
- Gain Office Experience
Many sales administrator roles demand that they possess some office experience. while you are still acquiring certifications related to your field. You can look out for office-setting jobs to give you the experience that you demand. Working as an office intern will help you horn some salient skills that will build your knowledge and also boost your resume. Working in an office environment can help you expand your network and it will also open doors for more opportunities in sales administration.
- Build Your Skills
As you gain experience, lookout for opportunities that will develop you professionally. Enrolling in education is a good way to gain relevant skills that to sales administration. Most employers do not require that a candidate possess a college degree for the position of a sales administrator but having an associate’s or bachelor’s degree can help you stand out from other candidates. Enrolling in a degree in courses such as communications, financial management, and business administration can help you hone some salient skills.
If you choose to enroll in a college education, you should look out for certification that can enhance your resume. Getting online courses or in-person courses can help you boost your computer skills and it will help you to build mastery of sales software. These can be a plus to your resume and increase your chances of getting hired as a sales administrator.
- Write a Resume
To work in the position of a sales administrator, you must draft your resume that will convey your skills, career goals, and experience. make use of the language you see on the job post because it helps boost you to create an excellent resume that will increase your chances to use the right keywords your employer might like.
There are a lot of companies that different software to scan a candidate’s resume such as Applicant Tracking Software. This kind of software can scan a candidate’s education, qualification, skills, and experience. When you use a particular job vacancy as a guide to draft your resume, the software may easily recognize the value of your application compared to another resume. You should look for a professional to draft your resume for you and you should give someone else to proofread it before you sent it to your potential employer. This can help you avoid grammatical errors, and spelling errors and make your resume content vivid.
- Research Job Postings
If you are considering a career as a sales administrator, one of the most beneficial things you can do is to evaluate the job postings or position that is vacant. This can give you an insight into the daily responsibilities of the job and the commission that companies expect their sales administrators to meet up with. It also helps you to envisage the qualification requirement for the job posting and it will help you decide if you want to give it a try or not. You can utilize the information you get from the job posting to decide if the career will suit you or not.
- Apply for Positions
The final step to becoming a sales administrator is to apply for open positions available in your locality. Be on the look for open positions that meet up with your financial needs, your values, and above all fit perfectly with your qualification and skills. Ensure you follow the guideline that the employers give you to submit your resume and attach it to your cover letter as well. You should also apply for an open job position on the company’s website through email or through any website that advertised the job opening. Follow the organization’s guidelines to ensure that your resume is seen.
Where to Work as a Sales Administrator
A sales administrator can work in a large establishment or a small establishment in an office setting. They can work in companies, mini supermarkets, retail outlets, telecommunication companies, manufacturing companies, and agencies that with the sales of the product. The work environment for a sales administrator can be different based on the size, values, and goals of the organization. Most sales administrator positions require that they work full-time but they can work for extended hours if the need arises. They usually work on weekends although this depends on the duty they perform in the organization. They usually work in an office setting and they spend long hours on the computer working on spreadsheets and software.
Sales Administrator Salary Scale
The salary of a sales administrator varies across countries and below are some countries:
- In the United States, The average sales administrator salary in the USA is $41,820 per year or $21.45 per hour. Entry-level positions start their career at $35,100 per year while most professional workers make up to $57,500 per year. The average sales administrator salary in Missouri is $38,025 per year or $19.50 per hour. Entry-level positions start their career at $27,300 per year while most professional workers make up to $50,000 per year. The average sales administrator salary in Georgia is $42,413 per year or $21.75 per hour. Entry-level positions start their career at $35,100 per year while most experienced workers make up to $55,000 per year.
- In the United Kingdom, The average sales administrator’s salary in the United Kingdom is £22,500 per year or £11.54 per hour. Entry-level positions start their career at £21,000 per year while most professional workers make up to £26,500 per year.
- In Ireland, The average administrator salary in Ireland is €31,000 per year or €15.90 per hour. Entry-level positions start their career at €27,036 per year, while most professional workers make up to €42,500 per year.
- In Canada, The average sales administrator’s salary in Canada is $39,000 per year or $20 per hour. Entry-level positions start their career at $35,000 per year, while most professional workers make up to $52,500 per year.
- In Australia, The average sales director’s salary in Australia is $135,000 per year or $69.23 per hour. Entry-level positions start their career at $108,750 per year, while most professional workers make up to $200,000 per year.