PhonePe Customer Care Number: Different Ways to Contact PhonePe
In this article, we shall provide you with a PhonePe Customer Care Number that you can call to make inquiries, complaints, or feedback about the company’s services.
What Is PhonePe Customer Care Number?
It is understood that people want to contact PhonePe Customer Care Number for different reasons. This ranges from customers seeking help with the use of the Phonepe app to lodging complaints, report fraud, seeking merchant support, or reporting ethics concerns.
Whatever may be your reason for wanting to contact PhonePe Customer Care Number, we get you covered here.
How to Talk to Phonepe Customer Care
PhonePe Customer Supports
If you are a new or existing customer seeking information about the Phonepe app, you can get across to PhonePe Customer Care through the following:
- Call telephone numbers: 080-68727374, 022-68727374
- Send a message through PhonePe Customer Service Webform. This will require that you log in with your 10 digits PhonePe mobile number. You will get a response to your request within 24 hours.
Grievances
It is possible that you have existing complaints that have not been satisfactorily resolved. In this case, you can escalate the issue for adequate resolution. PhonePe has an escalation matrix through which customers can channel their grievances. However, before you escalate any issue, you can explore the help that is made available via the company’s in-app support channel. The page contains answers to all common issues that customers have reported previously.
If you don’t find an answer to your issue, you can then escalate it to the appropriate matrix. PhonePe has a 4-level matrix through which customers’ complaints or grievances can be resolved.
Level 1
At level 1, customers will need to register their complaints. This can be done by clicking on the icon on the front page of their PhonePe App. PhonePe customer service is available round the clock every day of the week.
After the complaint has been registered, you should be expecting a response from their customer support service team within 24 hours. Issues at this level are normally resolved within 3 working days. In case there are certain issues that may make the issue not to be resolved within this time frame, the customer support service team will contact you to notify you of the possible time your complaint will be resolved. Investigating fraud-related issues may take a longer period to resolve than making refund approval.
Level 2
If you feel that your complaint has not been satisfactorily resolved at Level 1, then you can visit the PhonePe Customer Supports Page to lodge your complaint. This requires that you log in with your registered PhonePe number. Alternatively, you can call PhonePe Customer Care Number on 080-68727374.
Expect a response from the customer supports team within 24 hours. If there is no technical or operational issue, expect your complaints to be resolved within 3 working days. If otherwise, you will be communicated about the possible delays.
Level 3
Level 3 is the next matrix that you can channel your complaint through if it is not resolved at Level 2. At this level, you will need to contact the Grievance/Nodal Officer. The name and the contact details of the Grievance/Nodal Officer are as follows:
Contact Name: Anuj Bhansali
Email grievance.phonepe.com
Phone: 080-68727374/022-68727374
Address- Ashford Park View, Site No – 9 Industrial Layout,
Koramangala 3rd Block, 80 ft Road, Bangalore-560034, India.
Working hours run from 10 am to 7 pm on Monday to Friday. You will need to provide the Grievance/Nodal Officer with your user’s name, your registered PhonePe number, Ticket reference number, and why you are not satisfied with the resolution provided so far.
Once your complaint has been received, you will be contacted within 24 hours. And if everything goes well, your issue should be resolved within 3 working days.
Level 4
Customers who are PhonePe Wallet holder can escalate their complaints to Level 4 if not satisfactorily resolved within 30 days having gone through levels 1 -3. Such customers can escalate the issue to the digital ombudsman.
General Information
The registered office PhonePe is as follows:
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093, Maharashtra, India