Performance Tracking Skills
Do you need performance tracking skills to function well in your job role? This article provides a guide on how you can develop the skills and include them on your resume.
What is Performance Tracking?
Performance tracking is the process of measuring and monitoring the metrics of events to assess how the business is doing. It also entails evaluating the performance of an employee and also if the performance is boosting the organization’s productivity. It includes sales, marketing products, and executive eCommerce giving an excellent picture for a moment.
There are some eCommerce tools you need for performance tracking and you will need analytical tools that do retention analysis, product report performance, sales attribution, and marketing channel evaluation.
Performance tracking in this article will focus on employee performance tracking because it is employee performance tracking that meets strategic goals set by an organization. it is also very essential to measure employee performance because it will checkmate the level of employee growth and development to help them build their skills.
Your primary focus will be executing a robust system that will be of maximum benefit to both the employee and the organization at large. This process includes external factors such as job satisfaction levels, improving morale, boosting motivation, and assigning the right role. Human resource managers need to comprehend the process to incorporate it into the work culture.
Importance of Performance Tracking Skills
- Improves employee performance and efficiency: This makes employees very much aware that their performance will be evaluated so they work very hard to improve their performance so that they will fall into the good books of the Human resource managers.
- Identifies employee strengths and weaknesses: Once performance tracking is done, employee strengths and weaknesses are easily identified by the organization, and such an employee is given a strategic step on how to improve his or her performance in an organization. In addition, if an employee is making progress in a particular area, an organization easily identifies it and gives such employee accolades.
- Enhances workplace productivity: Workplace productivity is very much enhanced because employee performance is evaluated. Workplace overall productivity depends on the level of individual productivity of each employee in an organization. if the percentage of hardworking employees is more than redundant employees then there will be high productivity in the organization.
- Encourages innovation and creativity: This goes a long way to motivate employees to be creative so that they can bring about a change in an organization. Employees are very much creative when they are assessed regularly by the human resource personnel, they brainstorm to bring about innovative activities in the organization.
- Cultivation of a deep sense of accountability: Employees work with a sense of accountability because every one of their performances will be checkmated at the end of the day.
How to Improve Performance Tracking Skills
- Set measurable and actionable goals: One of the best ways to measure is to set room for improvement. To improve employee performance, you just need to set a clear employee performance improvement by setting goals that the organization needs to achieve on a monthly, quarterly, and yearly basis. You need to set realistic goals and objectives that can be achieved in a long term and also ensure that employees are not overwhelmed with the task at hand.
- Create a Robust Feedback Channel: Employee feedback forms a very much important part of an organization and it focuses on employee performance. You need to speak in clearer terms to your employees so that they can be able to give excellent feedback. Excellent feedback will help you to assess the strength and weaknesses of your employees.
- Conduct Surveys: one of the ways to measure employees’ opinions about the organization is by conducting surveys, this goes a long way to improve the performance tracking systems. You need to ask the right question that surround employees’ responsibility and their performance to track their performance at work. You can issue these surveys at monthly, quarterly, or yearly intervals to get what you are looking for.
- Meetings and Reports: One of the ways to improve employee performance tracking in an organization is by conducting regular meetings which allow the managers to develop rapport and gather excellent feedback from employees. Managers need to also draft employee monitoring reports which will help them to get excellent feedback on the performance of their workforce.
- Self-Monitoring: Performance tracking is not just on the part of an organization employees need to assess their performance personally by engaging in self-monitoring. They can achieve this by utilizing tools such as checklists, activity logs, and also project plans. Self-monitoring is also essential because it will help employees have their own strategic goals.
Jobs that Require Performance Tracking Skills
- Human Resource manager: this job requires performance tracking because human resource managers are responsible for evaluating the performance of employees in an organization. They know the strengths and weaknesses of employees in an organization due because they employ performance tracking.
- Executive managers: Executive managers in an organization employ performance-tracking skills because they set the goals of an organization. This goal can only be achieved based on employee performance so it is highly vital to engage in performance-tracking
- Hiring managers: Hiring managers are responsible for hiring new employees in an organization. Most organization hire employees on probation and this implies that an employee’s performance will be evaluated after a specific period. The hiring managers engage performance tracking skills to measure the performance of the newly recruited employees in an organization.
- Project manager: A project manager is responsible for supervising a project and they need to engage performance tracking skills to evaluate the team of the project. A project manager is in charge of all the employees that work together with him or her to accomplish a project, he or she needs to assess their performance.
- Head of Departments or Units: A large organization is divided into different departments with their departmental head. The head of the department is responsible for evaluating the performance of the employees in the department. The departmental manager engages in performance tracking to know the level of productivity of employees within that organization.
- Performance manager: A performance manager is responsible for evaluating the performance of employees in an organization. achieve this, they need to possess performance-tracking
How to Include Performance Tracking Skills in your Resume
- Describe your Experience
One of the best ways to highlight performance-tracking skills is to discuss your experience from your previous work as a Human resource manager or recruitment manager in your organization. One of the best ways to highlight such is by using SMART goals which stand for Specific, Measurable, Achievable, Relevant, and Timely. The goals you set for your organization should be described and also how you were able to achieve these goals and the result you got. You should also state if the results were successful or not. If the result is not successful, you should describe the lesson you learn from it.
- Describe the Tools you use to measure Employee Performance tracking
One of the tools to measure employee performance is Employee computer monitoring software. This is an excellent tool most organizations utilize to perform their core responsibility. This software monitor the time employees spent at work and can easily detect unproductive employee. You should describe your familiarity with the tool and also other tools or methodologies you use to track an employee’s performance in your previous workplace. Other tools are used for performance tracking such as Performly, 15Five, Leapsome, and Perform Yard
- Highlight the performance-tracking skills you possess
At this juncture, you need to enumerate the skills you possess as a performance tracker, some of the skills you can highlight are:
- Organizational skills
- Leadership Skills
- Analytical skills
- Technological skills
- Interpersonal skills
- Critical thinking skills
- Problem-solving
- Decision-making
- Employee selection and development
- Occupational safety
- Employment law
- Recruitment and onboarding
- Developing training programs
- Organizational communication
Examples of How to include Performance Tracking Skills in your Resume
Performance Manager Resume sample
- Performed diligent oversight to maximize our service levels to our external and internal customers
- Specified operational efficiencies and develop action plans for management review, provided management support to investment Fund Accounting manager
- Formulated non-exempt direct reports on quarterly goals and developmental plans
- Examined financial statements from prospective dealers to finance their products to individual customers through the Sales Finance Department.
Human resources Manager Resume Sample
- Supervised the human resource department of 5 team members and their various functions
- Virtually liaised between senior management and employees to maintain and improve company-employee relations
- Researched, recruited, staffed, onboarded, and instructed new company hires according to the needs of the department managers and company budget.
- Assured compliance with company directives, regulatory concerns, health and safety protocols
- Allocated payroll, company benefits packages, corporate events, and teambuilding meetings and outings.
- Executed a new onboarding process which cut down training times by 2 days
Digital Marketing Manager Resume Sample
- Spearheaded all branding across the web and allocated platforms for a high-profile marketing firm for 5 years
- Improved our open rate for customer online campaigns by 28%. Decreased churn by 36%
- Oversaw business development and sales team to ensure company-wide branding consistency for clients
How to Demonstrate Performance Tracking Skills in an Interview
- Utilize the STAR Model
To answer the interview questions as expected, you need to utilize the STAR model to impress your interviewer.
Situation
Describe the situation you encountered as a human resource manager or a performance manager in your previous workplace. You should analyze the situation so that the interviewer can have a clear understanding of what you are talking about. The situation for instance may be that there is low productivity in your organization and you want to discover the reason behind it. You need to analyze the performance of each employee.
Task
At this juncture, you need to describe the task you undertake to settle the situation. You should state if the task is difficult or simple. You can also discuss if the task is an individual task or a team task. If it is a team task, you should discuss the role you played to accomplish the task.
Action
Discuss the necessary steps you employed to perform the task, you should also discuss why you utilize such steps. This will prove that you understand the situation and you are very much aware of the necessary steps to employ to get the desired result.
Result
This is a very crucial step where you need to discuss the result you got from the action you undertake. Feel free to discuss if the result was successful or not. Sometimes your action may end up producing a negative result, you should share it with the interviewer and the lesson you learned from it.
Examples of Interview Questions to Test Performance Tracking Skills
- What are the roles of a performance manager?
The interviewer asks this question to discover if you are familiar with the duties and responsibilities of a performance manager. To answer this question, you should state the most important duties or responsibilities a performance manager perform.
- Itemize the tools used for performance tracking.
The interviewer is asking this question to ascertain your level of familiarity with performance-tracking tools. Discuss the tools you know and also how to utilize them.
- Why do you feel you are the best candidate for the Job?
You need to convince the interviewer that you are the best candidate for the job by highlighting the skills and qualifications you possess. You should also discuss why you are interested in the role.
- Briefly describe your work experience as a performance manager.
This means that you should state the level of experience you possess as a performance manager, you should state it clearly by describing the years of experience you possess in the field as a performance manager.
- Discuss how you utilize technology in this Role.
Once you are asked this question, you need to talk about how you utilized technology tools to increase the company’s productivity in your previous workplace.
- In your opinion, what are the key performance indicators that you know?
The interviewer is asking this question to test your knowledge of the key performance indicators. Highlight and explain them.