Parking Attendant Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a parking attendant. You can use our job description template in this article to produce your own. We also provide you with information about the salary you can earn as a parking attendant.
Who is a Parking Attendant?
A parking attendant is a person who handles the parking and traffic operations inside a given property or organization. Their major role is to help customers in their automobiles as they move and maneuver, assuring order and safety in the parking lot or garage. A parking attendant works at a parking lot, parking garage, or similar form of the part he king facility. Parking attendants have a lot of tasks. In this position, you collect money and in exchange issue numbers or ticket stubs for each parking client and lead them to a place if requested. At some facilities, especially those that offer valet services, you also park and collect customers’ automobiles for them. You guarantee that parking spots stay clean and free of rubbish. When clients seek assistance parking or locating available places, you aid them to locate their automobiles and receive assistance with their cars. In addition to maintaining the facility clean and tidy, you perform inspections of the facility to verify that each automobile has the necessary ticket stub or a parking permit, notify tow trucks when a vehicle is unlawfully parked, and protect the facility against property damage or theft.
There are cases when they have to maintain track of all cars for security, gather relevant customer information, and occasionally even collect money should the institution need it. Furthermore, it is vital to connect with managers or supervisors and communicate with them any critical concerns.
Parking attendants are responsible for ensuring that cars are parked in a safe and orderly condition. They generally operate in private lots or garages, but they may also be recruited by local governments to handle on-street parking. Parking attendants must verify that all automobiles are parked inside the assigned places and that no vehicle is obstructing another one from departing. They may also be charged with offering instructions or other assistance to vehicles that require help finding their way about the lot or garage
Parking Attendant Job Description
Below are the parking attendant job description examples you can use to develop your resume or write a job description for your employee. The employer can use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a parking attendant include the following;
- Operate cash registers or automated ticketing equipment to collect money from consumers.
- Determine if a car is lawfully parked or has broken a parking restriction.
- Collect extra money from consumers who have overpaid for their parking, or refund the difference to those who have paid too little.
- Maintain a clean and safe environment at the parking facility including clearing garbage from lot surfaces, sweeping sidewalks, and removing snow from walkways.
- Answer inquiries regarding parking restrictions, charges, and payment methods.
- Issue citations or tow automobiles that are improperly parked or have unpaid tickets.
- Park automobiles in specified places or garages or lots until they are required by their owners.
- Park automobiles in a way that assures safety and security, such as aligning the wheels with the curb or utilizing wheel locks when the vehicle will be left unattended for a long amount of time.
- Monitor security cameras to check that everything is operating well.
- Maintain operation at the car park and guarantee clients obtain high-quality service and satisfaction
- Respond immediately to the sound of alarm linked to designated cars when triggered and investigate problems
- Identify probable threats at the vehicle park and settle the dispute if it occurs
- Carry out a frequent patrol of the parking area and give notifications of payment to customers for non-compliance to parking terms and conditions
- Carry out frequent cleaning of the vehicle park to ensure it is neat and orderly constantly
- Respond swiftly to any concerns of damage to equipment, disruptive conduct, and/or unlawful access and address all problems
- Ensure daily reports are prepared to document unusual events, such as damage to property
- Ensure a safe, danger-free, and clean parking environment.
- Strong communication abilities, especially the ability to talk clearly and interact well with individuals from varied backgrounds.
- Ability to carry out tasks professionally.
- Excellent customer service abilities to achieve the maximum degree of client satisfaction.
- Highly enthusiastic, confident, trustworthy, punctual, and proactive person.
- Ability to provide attention to detail and accomplish things correctly.
- Strong understanding of and ability to apply the Microsoft Office suite.
- Experience working previously as a parking, patrol, or enforcement officer.
- Possess a valid driver’s license.
- Directing Traffic: Parking attendants frequently control traffic to guarantee the safety of automobiles and pedestrians. They may also use hand gestures or other techniques to communicate with drivers as required. Parking attendants should be able to adequately explain parking laws, regulations, and procedures so that drivers may park their cars securely.
- Customer Service: Customer service skills are vital for parking attendants to have since they regularly engage with consumers daily. Customer service entails delivering outstanding customer care and ensuring that consumers depart happily. Parking attendants should be polite, outgoing, and prepared to serve their clients in any manner possible. They also need to remember the names of frequent clients so they can deliver great service each time they meet them.
- CPR: CPR is the capacity to administer cardiopulmonary resuscitation, a life-saving method that may assist someone who has had a cardiac arrest. CPR training teaches you how to identify an emergency scenario and administer care as required. Parking attendants must acquire CPR skills since they may be the first responders in case of an accident or medical emergency.
- Defensive Driving: Parking attendants need to be able to drive a range of vehicles, including automobiles and trucks. They also need to know how to park these automobiles in tight places or parallel parking positions. Defensive driving abilities help individuals to maneuver through traffic safely and prevent accidents. Parking attendants should practice defensive driving by monitoring other drivers on the road and learning from their errors.
- Parking Enforcement: Parking enforcement is the capacity to observe parking rules and regulations. Parking attendants must be able to determine whether a car has been parked unlawfully or dangerously. They also need to know how to issue penalties, tow cars, and report offenses to law police. Parking enforcement abilities are vital for guaranteeing safety on the road and preserving order at your place of business.
- Report Writing: Parking attendants employ report writing abilities to record their work hours, the number of cars they parked, and any other information that management demands. Parking attendants also prepare incident reports if a client has an accident or if there is property damage. This contains thorough accounts of what happened and how it occurred.
- Observation Skills: Parking attendants must be able to examine their surroundings and recognize any possible safety concerns or difficulties that may develop. For example, if a motorist is having problems locating an open spot, the attendant should be able to notice this and give help. Parking attendants also need to be alert to their surroundings while collecting payment from clients so they can guarantee their money is protected at all times.
- Accident Investigation: Accident investigation abilities are vital for parking attendants to have since they may be the first responders in event of an accident. Parking attendants should know how to manage accidents and lead emergency services to the area. They also need to learn how to conduct a complete investigation so that they can deliver correct information to insurance companies, law enforcement, and other parties involved.
- Time Management: Parking attendants must be able to manage their time wisely to guarantee that they can finish all of their obligations before the conclusion of their shift. This may involve ensuring that you have adequate time to park cars, check them in and out at the gate, and present customers with appropriate change. You should also organize your breaks so that you are not working for too long without a rest.
- Attention to Detail: Parking attendants must be able to pay strict attention to detail while conducting client transactions, inputting data into computer systems, and documenting vehicle information. This ability is vital because it guarantees that the attendant can correctly record all of the relevant information regarding a vehicle’s parking session and ensure that customers get appropriate changes or receipts for their purchases. It also lets the attendant notice any irregularities in the system so they may take steps to resolve them.
- Stress Management: Parking attendants frequently operate in fast-paced workplaces where they need to stay cool and collected. Stress management abilities help you to remain focused on the work at hand, especially while dealing with tough clients or unforeseen scenarios. Parking attendants who can control their stress may be more effective in their profession and have a higher quality of life.
- Flexibility: Flexibility is the capacity to adjust to changing conditions. As a parking attendant, you may need to adjust your schedule or shift if there are unanticipated events that disrupt operations. You also require flexibility when it comes to dealing with consumers and their needs. Parking attendants that can be adaptable in their approach to customer care frequently have better success in this profession.
- Towing: Parking attendants sometimes need to pull automobiles, particularly if they operate at a big parking lot. They should know how to operate the tow truck and safely relocate autos from one area to another. Towing demands attention to detail so that you can correctly identify the car you’re towing and verify it’s safe for driving.
- Ticket Sales: Parking attendants regularly sell parking cards to guests who require them. They may also offer other things, like food or clothing, at the venue’s concession booths. Having outstanding customer service skills may assist a parking attendant to sell these things and guarantee that consumers are happy with their purchases. Parking attendants should be polite and educated about the things they’re offering so they can answer any queries consumers have.
- First Aid: First aid skills are vital for parking attendants to have, since they may be the first individual’s consumer contact while entering a business. Having these abilities may enable them to give aid in emergency circumstances and protect their customers’ safety. Parking attendants should also know how to manage medical situations that occur on-site so they can take action immediately and limit any dangers to clients or staff.
How to Become a Parking Attendant
- Complete a high school diploma or equivalent: Most businesses require park attendants to have a high school diploma or similar. Some secondary schools offer coursework in natural resource management, biology, and environmental science that might help you build the knowledge and abilities required for this career. If your high school does not offer these courses, try taking electives in biology, botany, zoology, and other relevant disciplines.
If you are interested in earning an associate’s degree, there are several certificate programs available at community schools that will help you achieve the essential information and abilities for this career. These degrees frequently involve courses in park administration, natural resources, outdoor recreation, and hospitality.
- Consider finishing a certificate program in park management or a similar profession: While a high school diploma or equivalent is the minimum education required for this employment, many companies prefer individuals to have some college education. You may try enrolling in a certificate program in park management or a comparable subject. These programs normally span one to two years and give students an overview of the parks and recreation business as well as the specialized skills and information required for this position.
Some institutions also offer associate’s degree programs in parks and recreation that might assist prepare you for this vocation. If you already possess a bachelor’s degree, you may be able to obtain entry-level work in this industry.
- Gain experience working in customer service: Most firms encourage applicants to have at least one year of experience in customer service. If you don’t presently have this sort of work experience, try volunteering or getting a part-time job that will help you acquire these abilities. For example, you may volunteer at your local park or accept a job as a retail cashier at a shop like Target or Walmart. Working in customer service may also help you practice communicating with people and building the interpersonal skills essential for this profession.
- Develop good interpersonal skills and the capacity to collaborate with a varied spectrum of individuals:Park attendants engage with a broad spectrum of people, from families and individuals to huge groups. They must be able to speak effectively and deliver valuable information in a range of scenarios. Park attendants typically work in high-stress circumstances where they are under pressure to reach particular visitor counts or guarantee that everyone has a nice experience.
Park attendants must stay cool and pleasant even while dealing with tough clients. They should also have the capacity to fix difficulties promptly and effectively so as not to disturb other visitors’ experiences.
- Be physically strong and able to conduct rigorous activities, such as trekking: Park attendants typically have to trek considerable distances and carry equipment, such as first aid kits, binoculars, and maps. They may also need to use their hands to move or eliminate obstructions in the park. As a consequence, you must be physically healthy and able to accomplish these responsibilities. You should be able to walk for lengthy periods growing weary.
Where to Work as a Parking Attendant
Parking attendants often operate in parking garages or surface lots, where they collect money and issue citations to vehicles. They may also guide traffic and assist people to park their automobiles. Parking attendants often labor outside in all weather conditions. They could put in long shifts and work on the weekends, holidays, and at nights. Some parking attendants may be forced to work overtime during busy seasons, such as holidays.
Parking Attendant Salary Scale
The average parking attendant income in the United Kingdom is £21,938 per year or £11.25 per hour. Ententryvelcupations start at £20,904 per year while most experienced professionals earn up to £24,332 per year.
The average parking attendant’s income in Canada is $30,274 per year or $15.53 per hour. Entry-level occupations start at $27,300 per year, while most experienced professionals earn up to $36,270 per year.