Jira Administrator Job Description

Jira Administrator Job Description, Skills, and Salary

Are you searching for a Jira administrator job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a Jira administrator. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a Jira administrator.


Who is a Jira Administrator?

Atlassian’s JIRA is a platform for tracking issues and tracking bugs. A Jira Administrator is the person who sets up the dashboard, layout, design, workflow, and management of new projects on the JIRA platform. They ensure that each member of a project team has access to all necessary resources. The administrator’s duties include giving users access to the appropriate resources if a project requires training or an update. They also manage software updates and enhancements.

Jira is essential to the accomplishment of projects for businesses in many sectors. Effective Jira administrators promote visibility and cooperation while protecting sensitive data. They install and set up a Jira instance used by a company. The admin’s responsibility is to ensure that each user is given the appropriate user role and rights in Jira. To that purpose, they must have a thorough awareness of both the people inside their company who must use Jira and the goals they have for it. While bigger firms are likely to have numerous employees allocated to Jira administration, smaller organizations could have one Jira admin.

It’s crucial to understand that Jira administrators and Jira project managers are not the same. While Jira admins have access to the whole Jira installation, the latter is a position that may be granted inside Jira to provide user management over a specific project.

Jira administrators are not system administrators. System administrators should be in charge of building and maintaining IT infrastructure, not managing the Jira deployment in a company. To install and update Jira, administrators should be at least somewhat familiar with system administration duties including managing software packages and file system permissions.


Jira Administrator Job Description

What is a Jira administrator job description? A Jira administrator job description is simply a list of duties and responsibilities of a Jira administrator in an organization. Below are the Jira administrator job description examples you can use to develop your resume or write a Jira administrator job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The duties and responsibilities of the Jira administrator include the following:

  • Aid project managers and administrators in maintaining project settings.
  • Administer Linux and Windows servers.
  • Assess, set up, and maintain third-party connections, integrations, and applications.
  • Boost the security of JIRA as confluence spaces and JIRA projects can have access restrictions set.
  • Control the additions, deletions, roles, and memberships of users.
  • Develop new initiatives to assist workers’ regular job
  • Create and put in place unique workflows to assist corporate procedures.
  • Function as an authority on the topic and an advocate for using best practices.
  • Execute recurring cleaning and maintenance actions for the application.
  • Educate teams and users about the capabilities of the application assisting users in developing and utilizing filters, dashboards, boards, and reporting capabilities.
  • Investigate issues with notifications, workflow, and permission.
  • Manage user rights for tools according to the requirements of projects and teams.
  • Perform system and application management activities, such as scheduling jobs and backing up data.
  • Test new versions of the tools and plug-ins to verify compatibility.
  • Investigate and use industry-standard practices.
  • Share information and engage in dialogue with all levels of internal and external connections.
  • Monitor configuration changes and records them to assist in change management strategy.



  • A bachelor’s degree and a master’s degree (optional but recommended) in management information systems, computer science, or a related field
  • Experience customizing JIRA projects with multiple schemes, intricate processes, screen schemes, permission schemes, and notification schemes
  • Practical expertise with Atlassian products, as a Jira Administrator


Essential Skills

Here are the skills you require to excel in your career as a Jira Administrator:

  • Adaptability
  • Bitbucket
  • Confluence
  • Communication
  • Detail-orientation
  • Fisheye/Crucible
  • Jira Software Knowledge
  • Jira Service Desk Software
  • Jira ScriptRunner
  • Organization
  • Problem-solving
  • Tempo
  • Time Management


Jira administrators need to be flexible enough to respond to new situations and difficulties. This is particularly true when working with software since upgrades may alter how a system functions or introduce new issues that call for alternative procedures. Jira administrators must be knowledgeable about the operation of their tools to foresee changes and respond to them fast.


The software development process may be managed using Bitbucket, a source code management service. Jira administrators familiar with bitbucket use it to maintain and monitor projects and provide developers access to their work. Your ability to use this skill will improve the effectiveness and efficiency of your work.


A knowledge management platform called Confluence enables you to create and save documents, work on projects with others, and share information. Jira administrators frequently use Confluence to record their processes and procedures so that they may more effectively educate new hires. You may exchange crucial information and work on projects with other team members with it.


The ability to present knowledge in a way that others can understand is known as communication. You might have to interact with Jira users on your team or clients as a Jira administrator. You can convey information to individuals around you clearly and provide them with helpful information if you have strong communication skills. Effective communication skills are crucial for this profession because you could also conduct lectures regarding Jira and its features.


The ability to pay close attention to details and confirm their accuracy is known as attention to detail. You might need to examine procedures or processes that different administrators have developed as Jira administrators. The accuracy and efficiency of your team’s procedures may be increased by paying attention to the details. Additionally, it guarantees that any problems consumers notice are fixed promptly and accurately.


Jira administrators use the software programs Fisheye and Crucible to keep tabs on the progress of the projects at their firm. While Crucible provides more specific information on each area of your project, Fisheye allows you to see every part of your project at once. Understanding these applications will enable you to assess data from many angles and make better decisions for your business.

Jira Software Knowledge

Jira administrators handle their projects using the Jira software platform. Knowing how to use this program will enable you to work more successfully and efficiently. You might have to learn how to use it on your own, although many businesses provide training for new hires.

Jira Service Desk Software

Software called Jira service desk enables businesses to handle customer support queries. Incoming tickets, which are the names for each request, are tracked and assigned by Jira administrators using this program. They keep track of ticket statuses as well and update them as necessary. This helps staff set priorities for their work and guarantees that clients receive consistent replies.

Jira ScriptRunner

Jira administrators may write scripts using the tool called ScriptRunner. By automating repetitive operations, these scripts can aid with time savings and increased productivity. Other Jira administrators can use the same script you’ve written using ScriptRunner to do tasks comparable to yours by sharing it with them.


The ability to manage various projects and deadlines is organization. One of your responsibilities as a Jira administrator may be to oversee many projects simultaneously. You can keep on top of your duties and make sure that all team members have the information they require promptly by having great organizational skills. Additionally, having a well-organized workstation will help you stay productive by making it easier to locate files when you need them.


Having the ability to recognize and address problems is problem-solving. Jira administrators require this ability to deal with technical issues, software defects, and other difficulties that may develop at work. They can apply problem-solving techniques when they troubleshoot problems with clients or coworkers. For instance, if a coworker is having trouble using Jira, the administrator may question them to assist them in coming up with a solution on their own.


Tempo refers to the rate at which you carry out things. Jira administrators frequently have a range of projects to finish, so they should know how to do it swiftly and effectively. A good pace enables them to complete things ahead of schedule and fulfill deadlines. They can concentrate on a single activity for a longer amount of time because of it.

Time Management

The ability to organize and carry out duties in a way that guarantees you reach your objectives is known as time management. Time management abilities are crucial for Jira administrators since they enable you to finish projects on schedule and ensure that team members have access to the tools they need to execute their jobs. For instance, it’s crucial to effectively manage your time if you’re in charge of organizing and carrying out a software update. This will enable you to make an efficient strategy and schedule the changes appropriately.


How to Become a Jira Administrator

Below are the steps to becoming a Jira Administrator:

Step One: Acquire a Bachelor’s Degree

Get a bachelor’s degree in computer science or a closely related discipline.

The minimal educational qualification for most Jira administrator roles is a bachelor’s degree. You will have the fundamental understanding of programming, software development, and systems administration required for this position if you have a degree in computer science or information technology.

Step Two: Learn How to Use Jira and Other Project Management Tools

Before applying for a position, Jira administrators often have project management software expertise. Create a free account with Jira to get started, then utilize the tutorials to learn how to use the various features.

To acquaint yourself with basic ideas in this area, you may obtain expertise with alternative project management systems, such as Microsoft Project or Basecamp. When working on projects that include teams utilizing various applications, knowing a variety of platforms is beneficial.

Step Three: Understand System Administration

Jira administrators must be well-versed in systems administration, which is the process of overseeing servers and computer networks. This covers operations like updating software, backing up data, and keeping track of server performance. Jira administrators could also need to monitor network activity or address firewall issues.

Jira Administrators need to be knowledgeable about topics like virtualization, cloud computing, and load balancing. To find problems in their system, they should be able to employ tools like packet sniffers and log analysis.

Step Four: Learn the Latest Technological Developments

Because technology is ever-evolving, Jira administrators must be current on innovations. For instance, Jira administrators must be familiar with the latest features and upgrades that Atlassian constantly provides to its products. You can do your work more successfully if you stay updated about these developments. Additionally, you must be aware of any security threats or flaws related to the product.

Step Five: Join a Professional Group

Jira administrators may network and learn at Atlassian User Groups, which are independent, volunteer-run groups. By searching the Atlassian User Group website, you may discover a user group in your neighborhood. You may network with other Jira administrators and stay current on market developments by participating in the meetings and activities that these groups conduct.

Step Six: Get a Master’s in Business Administration (MBA)

You can advance your degree by getting an MBA with a focus on information systems, as it is something you might want to think about pursuing.

Although a master’s degree is not necessary to work as a Jira administrator, getting an MBA with an information systems specialization would improve your employment prospects. This advanced degree program provides an in-depth understanding of business processes and how technology supports them. You could also think about obtaining a Master of Science in Information Systems (MS-IS).


Where to Work As a Jira Administrator

Jira administrators can work in firms that use Jira. Most firms that use it are IT-related ones. Some of them are Pinterest, Udemy, Twitter, Reddit, Lyft, etc.

These administrators may need to work on the weekends and in the evenings to fulfill deadlines or fix software-related problems.


Jira Administrator Salary Scale

In the USA, the average Jira administrator earns $107,250 per year or $55 per hour. The starting salary for entry-level professionals is $90,977, while the average yearly salary for experienced professionals is $144,300.

A Jira Administrator makes an average pay of £26,387 yearly in the United Kingdom.

In Canada, the average Jira administrator pay is CA$85,000 per year or CA$43.59 per hour. Most experienced individuals earn up to CA$118,950 yearly, while entry-level ones start at CA$76,423 annually.

The entry-level for a Jira administrator is AU$79,586, while the senior-level level can earn up to AU$151,169 per year in Australia.

A Jira administrator in Germany earns an annual average of €32,963.

The average salary for Jira administrators in Ireland is €30,000 per year or €15.38 per hour.

Science, Technology, and Engineering

Leave a Reply