Jio Customer Care Number, Email Address, Live Chat, WhatsApp Number
If my guess is right, you are here because you want to know Jio customer care number you can call to complain or to make an inquiry about the company’s recharge plans, products, and services.
Jio Customer Care Number By Product Category
Jio has different customer care numbers through which existing and potential customers can reach them. The reason for which you want to contact the company will determine the Jio customer care number to call per time.
Jio Customer Care Number for Jio Mobility Customers
Find the Jio Care Helpline to contact for issues relating to Jio Mobility Customers below. The Jio Customer care team is available round the clock from Monday to Sunday to attend to customers’ queries and complaints.
| New customers to call | 1860-893-3333 |
| For recharge plans, data balance, validity, recharge confirmation & offers | 1991 |
| For Queries | 199 |
| For Complaints | 198 |
| Calling from Non-Jio number | 1800-889-9999 |
| Tele-verification to activate both HD voice & data services | 1977 |
| For support on International Roaming (accessible only when roaming abroad) | +917018899999 |
Please note that charges are applicable for supports on international roaming
Jio Customer Care Number for JioFiber Customers
To get across to the customer care team, simply dial 1800-896-999. If you are an existing JioFiber customer, you are to use your registered mobile number or JioFiber fixed line number to make the call.
The customer care team is available round the clock from Monday to Sunday to attend to customers’ queries and complaints.
Jio Customer Care Number for Enterprise Mobility System
- Simply dial 1800-8899-333 from your registered number or send a mail to enterprisecarecare@jio.com.
Jio Customer Care Number for Enterprise Connectivity Services & Business Solutions
- Simply dial 1800-8899-444 from your registered number or send an email to businesscare@jio.com
New Business Connection
- For new business, call 1800-8899-555 or send an email to business@jio.com. On the other hand, you may choose to fill an online form here.
The customer care team is available round the clock from Monday to Sunday to attend to customers’ queries and complaints.
Jio Customer Care Number for JioPhone, LYF Mobile & JioFi
The helpline to call for JioPhone, LYF Mobile & JioFi is 1800-890-9999. The customer service team is available from 9 am to 9 pm from Monday to Sunday.
Jio Customer Care Helpline for Online Shopping
The helpline to call for issues relating to online shopping is 1800-893-3399. or send an email to shop@jio.com. Experts will be available to attend to customers from 9 am to 9 pm on Monday to Sunday.
How to Contact Customer Care Via MyJio App
Customers can download MyJio App on their phones. With MyJio App, customers can carry out various tasks that have to do with their connection right from their mobile phone. Such tasks include the following:
- Check plan and usage information
- Check billing and payment history
- Make bill payments and setting up auto-pay
- Manage connection (family plan, IR/ISD)
- Make live chat
- Access FAQs and “How to” Videos
- Troubleshoot
- Check complaint status
- Track orders
How to Contact Customer Care Via WhatsApp
Another quick way of connecting to Jio customer care is via WhatsApp. The Jio WhatsApp number for mobile is 70007 70007 while the Jio WhatsApp number for JioFiber is 70005 70005
How to Contact Customer Care Via JioCare
Customers can access JioCare from the company website. JioCare is located at the bottom right-hand side of the website. Just click on the JioCare and you shall be greeted with “I’m here to help you resolve any Jio related queries. Please share the Jio number for which you want to get your query resolved”
Simply follow the instructions and you will have your issue resolved.
Frequently Asked Questions
Can I Change My Jio Prepaid to Postpaid or Postpaid to Prepaid?
Jio allows customers to change their subscription plans as they desire. This means that a customer on a Prepaid plan can change to a Postpaid plan. Also, a customer who is on the Postpaid subscription can change to a Prepaid subscription. However, such a customer will need to visit the Jio store that is closest to him or her with valid proof of identity or Aadhaar, original proof of address.
Can I Replace or Exchange My Lost or Damaged Jio SIM?
Yes. If your Jio SIM is lost or damaged, it can be replaced or damage. All you need to do is to visit your nearest Jio store with a passport size photograph, your Proof of Identity. In case your SIM card is lost, you can suspend the number and resume it when it is restored to you. If you are changing your SIM, you will not have SMS services on the Jio number until after 24 hours of your SIM change request.
What happens to my Jio number if I don’t recharge?
Every recharge you make has a validity date. After the validity date, you will need to recharge before you can make calls or send messages. However, if you don’t recharge, you can still be receiving calls and messages. But your number may be disconnected if you don’t recharge in 90 days.
How do I activate the upcoming plan from MyJio App?
If you want to activate an upcoming plan using MyJio App, you just need to follow these simple steps:
- Login toMyJio app and clock “Plan”
- Click “Activate” in front of the upcoming plan you like.
- A confirmation request will be displayed letting you know that the plan will be activated in addition to your current plan(s). Click ”Confirm”.
- A message that your plan activation request has been taken successfully, A Reference Number will be automatically generated. Click “Ok”
How Do I get Jio SIM for Jio Prepaid Plans?
To Jio SIM for Jio Prepaid Plans, visit the nearest Jio stores or Reliance Digital / Dx Mini or Jio retailer with your proof of address and original proof of identity such as Driver’s License, Passport, Voter ID, or Aadhaar).
How do I port in my number to Jio?
To port in your number to Jio, send this test message: PORT <10-digit mobile phone number> to 1900 from the number you want to be ported to Jio. You will receive a text message that will contain the Unique Porting Code (UPC) and its expiry date. Visit the nearest Jio Store or Jio Retailer with the Unique Porting Code (UPC). You need to go with your proof of address or and original proof of identity such as Aadhaar card, Driver’ License, Passport, Voter ID). If your existing mobile connection is post-paid, you will need to pay all your outstanding debt with your existing operator. The activation process takes between three and fifteen working days. However, you will still be able to enjoy your services in the intervening period.
Can I Cancel my port out request?
Yes. Customers can cancel their port-out request within twenty-four hours of submitting their documents with the other operator. To do this, send this text message: CANCEL <SPACE> <MOBILE NUMBER> to 1900 from your mobile number for which you submitted the port-out request.
Why do people port into Jio?
A lot of people port their mobile number to Jio to enjoy a 4G network that is robust for the internet and mobile video. Jio is the first to offer 4G Voice service. 4G Voice service provides clear audio and video calling, Also, Jio has different 4G tariff plans,
How many SIMs can I have?
You can have up to nine SIMs at one time. This gives customers the opportunity to enjoy both Jio Prepaid and Jio Postpaid plans. However, you cannot have both Jio Prepaid and Jio Postpaid plans on a number at the same time. Each plan has to be on a separate number. However, you can switch your subscription from Jio Prepaid to Jio Postpaid and vice versa.
What is Jio Emergency Data Loan Facility and how can I apply?
Jio Emergency Data Loan Facility is the arrangement that allows Jio prepaid mobile customers to recharge immediately while they pay later. Customers under this category can borrow up to five Emergency Data packs of 1GB each. Each pack cost Rs 11. If you want to apply for Jio Emergency Data Loan Facility, you will need to use MyJio App. From the menu which is located at the top left of the page, tap mobile services and select Emergency Data Loan. Tap on “Proceed” and then choose the “Get emergency data” option. Click “Activate now” and your Jio Emergency Data Loan Facility will be activated.
How do I apply for a JioFiber Postpaid connection?
Visit https://www.jio.com/fiber to register your interest. If JioFiber is available in your area, Jio’s staff will contact you and connect your home.
How do I use MyJio App to check my data balance?
If you have MyJio App on your phone, you can use it to check your data balance for the MyJio number. Do this by opening MyJio App. Log in with the One Time Password (OTP) sent to you. You will find your data balance and the validity period under the My Account section right from the homepage. If you click on “View Details” you will also see your active and upcoming plan details and validity.