IT Assistant Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of an IT assistant. You can use our job description template in this article to produce your own. We also provide you with information about the salary you can earn as an IT assistant.
Who is an IT Assistant?
An Information Technology (IT) Assistant is responsible for providing general information technology services and direct support to computer users. The person in this job may have a wide variety of daily duties. They may be required to work irregular hours, including early mornings, nights, and weekends, depending on the needs of the employer.
On an average day, an IT Assistant may generate service requests, monitor network equipment, perform regular machine maintenance tasks, and research technologies that the department may purchase. He or she may also help develop operational policies and organize files related to the IT department’s activities. Complex configuration tasks are also likely to be performed but under the direction of supervisors.
This position is probably one of the most hands-on positions in IT because of the wide range of support services it provides to others in the organization. In most cases, the job description includes responsibilities beyond remote technical support. This person is responsible for preparing a large number of organization-specific user manuals and conducting training seminars. They may also be required to prepare written instructions for other employees and conduct seminars.
Ultimately, the IT assistant is the direct point of contact between the department and the rest of the organization. In some cases, the job description may include the term “catch-all” in the list of the assistant’s responsibilities. This means that he or she will be asked to perform any IT-related task assigned to him or her, as long as the person is capable of performing it properly.
For people who enjoy physically configuring and installing computer systems and network devices, this job can be extremely satisfying. Most PC and LAN equipment installation work falls under the purview of IT assistants. Maintenance and deployment of system images are also usually the responsibility of these staff members.
While all of the tasks performed by IT assistants are important, some may be less exciting. They may take on simpler tasks such as installing Ethernet cables, cleaning internal computer components, and replacing printer cartridges. Individuals in this position can expect to perform some physical tasks, such as bending, lifting, pulling, and carrying objects weighing 60 pounds (27.2 kg) or less.
For many people, this position is a fulfilling job because of the variety of tasks involved. Strong interpersonal skills, technical knowledge, effective communication, creative problem-solving, and organizational skills are essential for this position. Those who perform well are often promoted within their departments.
IT Assistant Job Description
Below are the IT assistant job description examples you can use to develop your resume or write a job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of an IT Assistant include the following:
- Reporting all repairs and maintenance to the maintenance team.
- Maintaining a standard documentation system for quick and easy evaluation and retrieval of documents.
- Providing technical assistance to office staff as needed.
- Assisting with software and hardware upgrades.
- Adding or upgrading workstations for office staff.
- Performing routine maintenance and upgrades to PCs to improve efficiency.
- Overseeing and processing help desk requests.
- Assisting in the maintenance of internet services, firewalls and telephone systems.
- Initiating process improvements to better respond to user requests.
- Explaining new policies to staff who have been promoted to management positions
- Training new employees on the company’s computer systems
- Entering data accurately into the company’s computer system for accounting purposes
- Liaising with customers regarding orders placed and ensuring that they are completed correctly.
- Assisting with record keeping, such as filing or scanning documents into electronic databases.
- Coordinating vendors for scheduling deliveries, picking inventory, and other tasks related to the purchase of materials.
- Scheduling meetings and gatherings for managers or other supervisors within the organization.
- Responding to customer complaints regarding products or services
- Reviewing employee performance and providing feedback to improve performance.
- Providing day-to-day administrative support including answering and transferring calls, proofreading, data entry, distributing incoming mail, processing outgoing mail, and maintaining printers, fax machines, and copiers.
- Maintaining accurate and completing documentation of company policies and procedures.
- Preparing spreadsheets, charts, graphs, and other documents as required.
- Greeting customers and responding to their requests.
- Ordering and restocking office supplies as needed.
- Resolving customer issues in a timely and accurate manner.
Qualifications
An IT Assistant should have the following qualifications:
Education
As a general rule, an entry-level IT assistant should have a high school diploma or a graduate degree. However, many employers prefer to hire candidates with a bachelor’s degree in computer science, information technology, or a related field.
Training and Experience
IT assistants usually receive on-the-job training from their new employer. This training can take several weeks or months, depending on the company and the position. During training, IT assistants learn the company’s policies and procedures and the specific technology they will use. They also learn about the processes they must follow to complete their daily tasks.
Some IT assistants may receive additional training in the form of seminars or conferences. These events can help IT assistants learn about new technologies and strategies to make their jobs more efficient. They can also learn about new industry trends and how they can apply them to their work.
Certification and Licenses
IT assistants are not required to obtain a certification for their position. However, there are certifications for those who want to improve their chances of getting a higher position or increasing their income.
Essential Skills
- Operating systems
Operating systems are the software that allows computers to function. There are many types of operating systems, and IT assistants must know at least one so that they can troubleshoot the computer if necessary. For example, if a computer is slow or experiencing other technical difficulties, the IT assistant can solve the problem by updating the system software.
- Attention to detail
Attention to detail is a skill that can help you do your job well. As an IT assistant, you may be responsible for entering data into the correct fields and ensuring that your work is accurate. It also means paying attention to detail when reading emails and other communications from supervisors or managers.
- PC Maintenance
As an IT assistant, you may be responsible for maintaining your company’s computers and software. This includes performing routine maintenance tasks such as updating operating systems, installing security updates, and backing up data. Knowing how to perform these tasks will help keep your company’s computer network safe and running smoothly.
- Networking
Networking is the process of building relationships with others in your industry. It can help you find a job, learn about new technologies, and get feedback on your work. It is important to be active in professional organizations and attend conferences where you can meet other computer scientists and professionals in related fields. You can also join a professional networking site such as LinkedIn, which allows you to connect with people with similar professional interests.
- Troubleshooting
Troubleshooting is the ability to identify and solve problems. As an IT assistant, you can troubleshoot hardware or software problems. You can also help your supervisor find solutions to technical problems they encounter in their work. For example, if a computer program is not working properly, you may be able to solve the problem by searching the Internet for similar problems or by asking someone who is computer literate for help.
- Problem-solving skills
Problem-solving skills are essential for IT assistants when troubleshooting and resolving technical problems. They may be required to analyze a problem, identify the cause, and find an effective solution. For example, if a computer freezes or crashes, an assistant may be able to solve the problem by rebooting the system or updating the software.
- Software Installation
Software installation is the process of installing software on a computer or device. This can include applications, operating systems, and other types of software that allow the hardware to function properly. As an IT assistant, you may be responsible for installing new software on company computers or devices. Knowing how to install software will help you ensure that your organization’s technology is working effectively.
- Customer Service
Customer service skills are important for IT assistants, as they are often in direct contact with customers. They must be able to answer questions about the company’s products and services, as well as explain the technical details of computer systems. Customer service skills also help them work with customers in a friendly manner when solving problems or completing projects.
- Organization
Organization is the ability to keep track of files, documents, and other information. As an IT assistant, you may be responsible for keeping records of a company’s computer system or network. Strong organizational skills will help you know where all your data is, so you can find it when you need it. It also helps prevent losing important information by accidentally deleting it.
- Technical Skills
Technical skills are the ability to perform technology-related tasks. This can include knowledge of software, hardware, and network systems. IT assistants need to have strong technical skills because they often work with computers and other types of technology in their jobs. Examples of technical skills include computer troubleshooting, installing new software or hardware, and using remote access tools.
- IT Documentation
As an IT support manager, you may be responsible for creating and updating IT documentation. This involves writing scripts or programs and documenting the steps involved in performing a task. Strong written communication skills are important for this position, and experience writing technical documents is helpful. You can also use your organizational skills to create and maintain documentation.
- Technical Support
Technical support is the ability to answer questions about your computer’s software and hardware. This may include explaining how the software works, what the various buttons do, or how to troubleshoot technical problems with the device. IT assistants often provide technical support for computers and office equipment. It is therefore important to be able to explain how programs work and to solve common problems.
- Help Desk Services
Technical support is the ability to answer questions and solve problems for customers. As an IT Help Desk Assistant, you could be responsible for customer service via phone or email. Strong help desk skills can make communicating with customers easier and provide a positive customer experience. Patience, active listening, and empathy are examples of useful skills.
- Communication
Communication is the ability to convey information clearly and concisely. As an IT assistant, you may be required to communicate with customers by phone or email. You must have excellent written and verbal communication skills to communicate technical details in a way that your customers can understand.
Communication also includes listening skills. When working with other IT professionals, it is important to listen carefully to instructions so that you can complete tasks correctly.
- Printers and Scanners
Printers and scanners are common office equipment that can be used to create documents, images, and other files. Knowing how to operate these machines is an important skill for IT assistants, as they often work near them as part of their duties. Printers and scanners also allow you to perform many tasks yourself rather than having your coworkers do them for you.
- End-user Training
End-user training is the process by which you instruct users on how to use the computer system or software. This may include training on how to navigate the interface, enter data, and perform other tasks. As an IT assistant, you may be responsible for training end users when new employees are hired. You can also assist existing employees who need help with computers.
How to Become an IT Assistant
To become an IT assistant, candidates typically need a bachelor’s or associate’s degree in computer science or a related field such as computer science, electronics, software, information systems, or telecommunications. Most employers hire their engineers, including IT assistants, based on their qualifications and experience. They algorithmically select the best person for the job.
Good communication and interpersonal skills are also important. IT assistants work closely with people to ensure that technical issues are resolved. IT assistants must also have extensive experience in post-qualification technical support services. An IT assistant may also specialize in different software or systems. Other IT certifications include CompTIA, Cisco, Microsoft, and W3Schools.
If you have computer and problem-solving skills, you may be a good fit for the IT assistant job. IT assistant jobs are on the rise and this is a great opportunity to gain the skills you need. Information technology is vital to many businesses and organizations, so IT assistant jobs are always in demand.
Where to Work as an IT Assistant
The working conditions of an IT assistant can be very demanding. They may be required to work long hours, including weekends and holidays, to meet deadlines. They may also be required to work as part of a team or independently. Assistants must be able to handle stress and work under pressure. They must also be able to work with a variety of people, including customers, buyers, and other employees.
IT Assistant Salary Scale
The median annual salaries of IT Assistants in the United States, Canada, and the United Kingdom are stated below:
- United States: $40,309
- Canada: $43,111
- United Kingdom: £23,421