IT Administrator Job Description

IT Administrator Job Description, Skills, and Salary

Are you searching for an IT administrator job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of an IT administrator. Feel free to use our IT administrator job description template to produce your own IT administrator job description. We also provide you with information about the salary you can earn as an IT administrator.


Who is an IT Administrator?

IT administrators are professionals who manage IT teams and are in charge of an organization’s computer systems. They are also called System Administrators. IT administrators are known to configure and maintain computers, servers, networks, enterprise software, and security systems. Additionally, they boost productivity by optimizing internal IT infrastructure and assist the business in maintaining cybersecurity compliance. Operating systems, email servers, and the Internet are used by almost all businesses, and an IT administrator manages these systems. Administrators of information technology (IT) manage access to crucial networks and services. In the workplace, they utilize both hardware and software. The internal information technology architecture of the company is kept current by the IT administrator. Through company policies and processes, administrators prevent potential cyberattacks for increased productivity. An IT administrator is required by almost any company that employs several computers or software platforms to manage these various systems. In the majority of businesses, administrators are responsible for overseeing all servers, networking hardware, and other IT infrastructure. These individuals are regarded by businesses as the telecom or IT organization’s core personnel. They are crucial in the configuration of client operating systems, email servers, firewalls, and the internet, which can be unified or customized.

A company’s servers, security systems, and IT network are often the responsibility of the IT administrator. They are vital to any business’s ability to maintain business continuity. The daily operation of the business operation may be significantly impacted if an IT network breaks. The administrators are in charge of looking into and analyzing network problems, gathering information about IT usage patterns, making suggestions for improving organizational IT systems, and carrying out daily configuration and installation of IT solutions and services to make sure that problem doesn’t arise. You might be asked to assist staff members with daily necessities regularly. This also includes adding new users and maintaining passwords, security, and backups. Companies will occasionally send an administrator to a client location in addition to their regular office work obligations to carry out their duties. They may manage ticket queues and establish departmental priorities while working in an organization’s IT department. To fix hardware and software problems, they go to customers’ locations and remote sites. They manage IT teams, maintain networks and information systems, upgrade and install new hardware and software, and use troubleshooting methods while in charge of an organization’s computer systems. To minimize computer systems and document processing costs, IT administrators run diagnostic tests, troubleshoot processes, and execute other operations. They are in charge of creating methods for data retrieval and recovery as well as backing up and archiving data. They direct workers in the IT department and build and implement effective mechanisms for end-user feedback and error reporting. They stay current with innovations and industry best practices in IT administration.

There isn’t just one route to get this job, unlike many other occupations. An important degree or qualification in computer science, IT, electronics, or a related discipline is required to work successfully as an administrator. The majority of system administrators work rotating shifts in a 24/7 setting. To avoid interfering with business operations, they schedule maintenance windows outside of the typical customer working hours and maintain client IT infrastructure with a minimum amount of downtime. To solve customer problems, IT administrators use their expertise and experience. They provide constant communication throughout the business network. Administrators should be technically adept across all key operating systems and hold all required certifications. One needs to have good interpersonal, organizational, and problem-solving skills to become an IT administrator. An administrator should be well-versed in all aspects of project administration, including budgeting and scheduling, and possess excellent time management abilities. To succeed in this sector, you’ll need the ability to work independently when necessary, support teams, and apply analytical skills. You should have substantial knowledge of IT administration and the capacity to maximize the efficiency of our IT infrastructure if you want to succeed as an IT administrator. You should have years of expertise in IT administration and the capacity to maximize the efficiency of our IT infrastructure if you want to succeed as an IT administrator. A successful IT administrator will be one whose technical proficiency improves the effectiveness of IT systems within organizational structures.


IT Administrator Job Description

What is an IT administrator job description? An IT administrator job description is simply a list of duties and responsibilities of an IT administrator in an organization. Below are the IT administrator job description examples you can use to develop your resume or write an IT administrator job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The duties and responsibilities of an IT administrator include the following:

  • Perform network troubleshooting to separate and pinpoint common network issues.
  • Manage, maintain, and upgrade fax, copier, and printer equipment at both client and onsite locations.
  • Support the relevant processes for Online Circular manufacturing.
  • Keep track of all local hardware and software licensing to ensure compliance.
  • Support the analysis of regional and customer needs for the annual budgeting and request for proposal procedures.
  • Collaborate with UPS to control all UPS workstations as well as all active printers.
  • Offer complete workflow support as a backup for Ad Print and Production Services.
  • Assist with improving and evaluating workflow.
  • Improve security updates, system backups, and disaster recovery planning.
  • Facilitate major adjustments, additions, and removals that are planned and put into action to support regional infrastructure.
  • Ensure the provision of fundamental hardware, network access, peripheral, and software support.
  • Investigate numerous issues to give users the right solutions.
  • Perform elementary troubleshooting and guide consumers through easy steps.
  • Inform the appropriate parties, such as IT, application support, and/or developers, about major issues or bugs so they can be fixed.
  • Create and update system and network technical documentation.
  • Support CRM architecture to match the needs of business units and overall corporate strategy.
  • Recommend hardware and software solutions that include updates and new purchases.
  • Instal the software, keep it up to date, and add training as necessary.
  • Maintain and secure passwords, file system security, and data integrity for desktop environment.
  • Update and maintain the documentation of setups and procedures.
  • Manage the whole hardware, software, and other IT supply inventory acquisition.
  • Make and keep contact with your suppliers.
  • Manage and observe all installed systems and infrastructure.
  • Install, setup, test, and maintain software applications, operating systems, and system administration tools
  • Execute proactive measures to guarantee the highest levels of infrastructure and system availability.
  • Track and evaluate system performance.
  • Manage catastrophe recovery, migration, and backup of data and systems.
  • Determine and record initiatives to enhance support.
  • Determine and research the problems and dangers related to IT systems.
  • Interact with project managers and developers to put technical designs into practice.
  • Investigate and assess potential applications of new technology to meet company needs.
  • Ensure system and method design, implementation, documentation, and upkeep.
  • Utilize an IT support request system to monitor, rank, and record inquiries.
  • Give the corporate IT team technical help, guidance, and documentation.
  • Gather and record business needs, create use cases, keep track of requirements, offer status updates, and guarantee the quality of the solution throughout the project.
  • Ensure quality standards are followed and evaluate the system and process improvements.
  • Offer 2nd and 3rd level help and troubleshooting when needed.
  • Control access rights and user accounts.
  • Monitor security regularly to find any potential intrusions.
  • Keep up with the most recent trends and best practices in the sector.
  • Inform top personnel of market advancements and suggest pertinent upgrades.



  • Bachelor’s degree in computer science, information technology, information systems, or similar is required.
  • Microsoft, Oracle, or Cisco certifications are essential.
  • Programming languages software and systems fluency is required.
  • Practical experience with Jira and similar agile project management tools.
  • A minimum of two years of experience in IT or any related field.
  • Understanding of IT systems, networks, and related technologies.
  • In-depth knowledge of IT administration and system security best practices.
  • Outstanding leadership, organizational, and time management skills.
  • Excellent analytical and problem-solving abilities.
  • Outstanding interpersonal and communication skills.
  • Ability to work in an environment using cloud systems.


Essential Skills

  • Communication skills: Because you communicate with technical and non-technical staff in other departments to deliver instructions and written reports, effective verbal and nonverbal communication with others is essential. The greatest system administrators recognize the significance of continual training, not only in technical tactics but also in clear written and vocal communication. It’s crucial to speak in a way that is simple to grasp to non-technical professionals who are having problems with network access. When communicating technical knowledge to a staff member who is unfamiliar with sophisticated technology, communication skills are also critical.
  • Networking skills: Any IT administrator’s skill set should include networking knowledge and skills. Even when enjoying comfortable employment, IT administrators need to be able to build and maintain a network of connections. IT administrators need to communicate with every stakeholder in an IT infrastructure from an internal perspective. Your IT administrator needs to get in touch with any impacted people right once whenever there is an outage, network stoppage, or other system issue and provide them with a timeframe for a fix.
  • Interaction skills: An IT administrator frequently interacts with a variety of people, including customers, internal staff members, executives, and stakeholders. As a result, interaction skills are crucial for an IT administrator. Your systems administrator won’t be able to work effectively on projects that involve one or more other team members without strong interpersonal skills. A working IT administrator in practically any firm must be able to interact with others and comprehend both internal and external priorities.
  • Technical skills: Technical ability is usually what sets apart competent IT administrators from the top ones currently in the market. To support your organization’s adoption of emerging best practices, the ideal IT administrator should place a high priority on continual education. An IT administrator who continually expands his or her skill set is a bigger benefit to your organization. IT administrators should consider applicants who have certifications, such as those in the system centre configuration manager.
  • Digital security skills: An IT administrator requires the knowledge of digital security as a necessity to prevent unauthorized access to the network, the files it holds, and the devices connected to it. These specialists keep the network security of a business. In addition to having a general understanding of the best practices for digital security, a professional may monitor and enhance digital security even further by showing that they have a thorough understanding of the key technological components of the firm.
  • Hardware expertise: An IT administrator needs to understand how to control the many pieces of technological hardware used by a corporation. This covers both the hardware needed to administer and maintain the business’s network as well as the individual computers and other devices that employees use to communicate with the network. To reduce the possibility of error in the hardware the organization employs and to manage the correction of any problems that do arise, an IT administrator puts protocols in place.
  • Leadership skills: An IT administrator typically holds a mid- or senior-level role, so it’s essential to demonstrate leadership skills and make the most of team members’ abilities. New policies with network devices are easier to execute when there is strong leadership. Employees can learn how to utilize their devices and access network files with the assistance of IT administrators.


How to Become an IT Administrator

Step 1. Earn a bachelor’s degree

Apply for an undergraduate degree program in an appropriate field of study after high school. Obtain a bachelor’s degree in IT, engineering, or computer science from a reputable university. For full-time students, this degree normally requires four years to complete. An IT degree may contain subjects like infrastructure and hardware, application support, and IT operations management, whereas a computer science degree frequently covers courses like programming languages, different types of operating systems, and network and systems administration. Examine possibilities for internships and experiential learning in addition to a degree. These possibilities can assist you in developing a professional network that could be useful once you graduate and begin looking for employment. Employers frequently favour applicants with master’s degrees. A postgraduate degree or diploma can give you an advantage when applying for jobs, though it is not required. Database management, software development, systems analysis, and systems security are among the subjects offered in master’s programs, which normally last two to three years to complete. You can have your master’s degree in the following courses:

  • Master of Business Administration in system management
  • Master’s of Technology in computer science
  • Master’s of Technology in information technology
  • Master of Science in system administration and networking

Step 2. Gain work experience

For entry-level positions, IT administrators may need at least three years of work experience, and for mid-level positions, at least five years. Employers typically favour candidates with prior expertise in IT administration or a similar profession. Look into taking on entry-level positions to obtain this experience. You can acquire the knowledge or abilities you need to become an IT administrator by volunteering or working as a freelancer. You normally require at least 10 years of relevant managerial experience if you’re aiming for a senior position. Some companies will accept an IT master’s degree instead of suitable experience. To ensure that the company’s systems operate at a high level, you must have substantial knowledge of networks, IT systems, and associated technologies.

Step 3. Acquire IT Administration certifications

Some employers prefer individuals who have a few relevant qualifications, such as Microsoft and CompTIA certifications, over those who do not, even though certifications may not be necessary to acquire a position as a system administrator. It demonstrates how committed you are to developing a career in this area. To set yourself apart from other job candidates, think about obtaining credentials like the Microsoft Certified Solutions Associate or the CompTIA Server+. You can gain the knowledge you need and have your IT credentials validated by obtaining a certification in this area. You may consider acquiring the following certifications:

The Microsoft certifications include:

  • Microsoft Technology Associate (MTA) certificate
  • Microsoft Certified Solutions Associate (MCSA) certificate
  • Microsoft Certified Solutions Expert (MCSE) Certificate
  • The Red Hat Certified Engineer (RHCE) certification
  • The Cisco Certified Network Associate (CCNA) certification
  • The CompTIA Server+ certification

Step 4. Apply for IT Administration Positions

Create a cover letter and resume designed specifically for each IT administrator position you apply for. Make sure your resume emphasizes your pertinent qualifications, experience, and strengths. For openings, check reputable internet employment boards. Additionally, think about signing up for a professional organization like the League of Professional System Administrators. These kinds of professional networks could assist you in creating the connections you need to develop in your career.


Where to Work as an IT Administrator

IT administrators can be employed in any information technology-inclined establishment. They typically work for an organization’s IT department and answer the head of that division. While they may be on call 24 hours a day to respond to system issues, IT administrators often operate in an office setting during regular business hours. To meet deadlines or tackle difficult problems, they could put in more than 40 hours a week. To install or maintain computer systems, many IT administrators also travel to different sites.


IT Administrator Salary Scale

Information Technology (IT) administrators’ salaries vary according to different factors such as your geographical location, work history and experience level. In the United States, the average salary for an IT administrator is $83,066 per year. The salaries range from $23,000 to $182,000 per year. The average IT administrator salary in the United Kingdom is £40,000 per year. The salary scale ranges from £30,492 to £55,000 per year. The average IT administrator salary in Canada is $70,000 per year. The salary typically ranges from $52,500 to $89,864 per year.

In Australia, the average IT administrator salary is $91,019 per year. Entry-level positions start at $84,750 per year, while most experienced workers can earn over $114,828 per year. Workers in IT administration in Germany earn an average salary of 77.973 € per year. An entry-level position earns an average salary of 54.812 €, while a senior-level position earns an average salary of 96.774 €. In India, an IT Administrator salary average salary is ₹ 3.6 Lakhs per year.  The salary ranges from ₹ 1.8 Lakhs to ₹ 9.0 Lakhs. In Nigeria, a  person working as an IT Administrator typically earns around 3,648,000 NGN per year. Salaries range from the lowest amount of 1,896,000 NGN to the highest amount of 5,592,000 NGN per year.

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