Intake Coordinator Job Description

Intake Coordinator Job Description, Skills, and Salary

Are you searching for an intake coordinator job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of an intake coordinator. Feel free to use our intake coordinator job description template to produce your own intake coordinator job description. We also provide you with information about the salary you can earn as an intake coordinator.


Who is an Intake Coordinator?

Intake coordinators often referred to as intake counselors, support patients during the registration and admissions process at healthcare facilities, which includes documenting data and medical histories. Additionally, they are in charge of taking incoming calls, checking insurance information, and handling secretarial tasks like filing and faxing.

Additionally, they are in charge of taking incoming calls, checking health insurance information, and handling secretarial tasks like filing and faxing.


What is the work hour for an intake coordinator?

Your work schedule as an intake coordinator is determined by your business. Legal offices typically observe regular business hours, however, you can be required to work evenings or weekends. For individuals who work for large companies, the setting can resemble a round-the-clock call center. Work schedules for medical intake coordinators might include ordinary hours as well as longer or irregular shifts. People who work in emergency rooms or psychiatric units may be scheduled at any shift and asked to work nights, weekends, or holidays.


Several related professions:

Effective intake coordinators possess qualities and abilities that are transferable to a variety of related professions, such as the following:

  • Administrative assistant
  • Case manager
  • Court clerk
  • Health care administrative assistant
  • Health care social worker
  • Lawyer
  • Legal assistant
  • Paralegal
  • Paralegal assistant
  • Receptionist
  • Registered nurse
  • Secretary


What is the Work Environment of an Intake Coordinator?

Work environments for intake coordinators include clinics, hospitals, and social service organizations. They normally put in a 40-hour work week, though they might need to work on the weekends or in the evenings to accommodate customers. Traveling may be necessary for intake coordinators to meet with clients or go to conferences. Because coordinators must manage a lot of work and adhere to deadlines, the work can be demanding.


Intake Coordinator Job Description

What is an intake coordinator job description? an intake coordinator job description is simply a list of duties and responsibilities of an intake coordinator in an organization. Below are the intake coordinator job description examples you can use to develop your resume or write an intake coordinator job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The duties and responsibilities of an intake coordinator include the following:

  • Gather information and recommend patients for medicine.
  • Streamline communication between branch staff members and speed up medicine referrals.
  • Delivers first-rate customer support to both internal and external clients, promptly and accurately.
  • Enter case statistics from the past and present into the database.
  • Maintain and update monthly data and reports.
  • Create measurable data systems and outcomes that can be reported.
  • Report measurable results and continuing data trends using ongoing data.
  • Make connections with and recommendations to social services and other neighborhood resources.
  • Get in touch with the patient, referral source, and doctor’s office to collect any extra information needed to complete the benefits verification or prior approval process.
  • Welcome patients to the facility.
  • Complete the application process by entering it digitally.
  • Verify each patient’s medical insurance benefits and coverage.
  • Make appointments for examinations, operations, and consultations.
  • Respond to e-mail and phone queries.
  • Address any grievances or issues raised by patients.
  • Do clerical tasks like copying, faxing, and filing.
  • Create and keep up with patient charts.
  • Observe the facility’s rules and guidelines.
  • Customers should be questioned to determine what services they need.
  • Relate patients to various forms of support.
  • Complete the client’s papers and record the findings of the tests and screenings.
  • Create action plans to reduce these risks after conducting risk assessments, such as those for suicide and violence.
  • Inform internal services and outside organizations about the needs and requirements of the client.
  • Give clients follow-up assistance.



  1. Education: A high school diploma or GED is often required for entry-level intake coordinators. Candidates with a bachelor’s degree in human resources, human services, or a related profession may be preferred by some organizations. Human resource management, employment law, benefits administration, and employee relations are a few of the courses offered in these programs.
  2. Training and Experience: When they begin new employment, many intake coordinators receive on-the-job training. During their training, which could last a few weeks, they might work under supervision and shadow current intake coordinators until they feel confident enough to handle activities on their own.
  3. Certifications & Licenses: Although qualifications are not frequently necessary for intake coordinators, doing so can help these professionals advance their careers.
  4. Excellent customer service affinities.
  5. Expert understanding of filing procedures and office administration.
  6. Proficiency with computers.
  7. The ability to work in a fast-paced atmosphere is a must for this role.
  8. Ability to form and maintain productive working relationships with Human Services personnel, referral sources, public and private sector authorities, their staff, and the general public.


Essential Skills

  1. Effective Time management Skills: The capacity to handle several projects and deadlines at once is known as time management. As an intake coordinator, you can be in charge of organizing various departments and making sure that all required documentation is finished on time. This can involve overseeing appointment scheduling, working with other departments to make sure patients are treated in the right order, and making sure patients are seen by the appropriate medical specialist.
  2. Keen Listening Skills: An intake coordinator’s ability to listen is crucial since it enables them to comprehend and evaluate data from patients, employees, and other stakeholders. To comprehend the needs and concerns of both patients and employees, an intake coordinator must be able to listen. To learn how to better their work, they need also be able to listen to comments from managers and other employees.
  3. Effective Communication Skills: The act of communicating involves transferring information orally, in writing, or through other means. You can be in charge of talking with patients, medical professionals, and other members of the healthcare team in your capacity as an intake coordinator. You can answer inquiries simply and efficiently if you have strong communication skills.
  4. Ability to Work in a Team: An intake coordinator needs to be good at collaborating with others. To make sure that all patients are taken care of and that the hospital’s intake procedure operates without a hitch, you might collaborate with a group of other staff members.
  5. Outstanding Organization Skills: You must have the ability to keep the area neat and orderly in your role as an intake coordinator. This includes maintaining order in the files, making sure the intake desk is spotless, and keeping track of any documentation. Your ability to stay organized will also help you maintain track of each applicant’s status and make sure that you get in touch with them all on time.
  6. Ability to Think Critically: A patient or client’s needs are determined by intake coordinators using their critical thinking abilities, especially if they are experiencing a crisis, have legal issues, or are in poor physical or mental condition. Intake coordinators assist people to discover the correct services by using their critical thinking abilities to find solutions to diverse problems.
  7. Attention to detail: A patient’s medical history, as well as a legal client’s accident or legal history, are reviewed by intake coordinators using their meticulous attention to detail. Having this ability enables you to direct the person to the appropriate resources so they can receive the treatment, rehabilitation, or legal representation they require.
  8. Empathy: Intake coordinators must be compassionate toward all patients and/or clients in their capacity as medical professionals. When a patient or customer is in need, having this talent enables them to comprehend their perspective. Additionally, they feel more at ease around you when you show empathy.
  9. Self-compassion: Patients, clients, and their families could show up at your facility in a vulnerable or painful state or in the middle of a crisis. By demonstrating compassion, you can make someone feel more at ease by letting them know you care about them.
  10. Patience: When speaking with people who might have difficulty expressing their needs or what has occurred to them, intake coordinators need to be patient. You can build stronger relationships with patients and clients by being able to wait and listen intently.


How to Become an Intake Coordinator

  1. Obtain a high school diploma: Depending on the employer, an intake coordinator needs a different level of education. Facilities may merely require applicants to have a high school diploma if they only need their intake coordinator to perform clerical tasks and offer customer service.
  2. Finish up your higher education: A bachelor’s degree or an associate degree may be required for intake coordinators with more complex responsibilities. Medical staffing, medical office administration, data entry, or a related sector are study areas. Outside of medicine, admissions coordinators could require a degree more pertinent to their job.
  3. Complete a bachelor’s degree in a relevant field, such as social work, health administration, or the sciences. As an alternative, a diploma in community services might give you the basics.
  4. Obtain your License and Certificate: Some employers demand that their intake coordinators hold particular certifications, such as a nursing license or a license to provide mental health counseling. Depending on the sector. To understand more about the industry, intake coordinators can also obtain qualifications.
  5. Gain work experience: To develop your abilities and networks, think about beginning with volunteer work.


Where to Work as an Intake Coordinator

  • Medical Facilities
  • Law firm
  • Government agencies or insurance companies.
  • Hospitals
  • Crisis Centers
  • Nursing Homes
  • Mental health facilities.


Intake Coordinator Salary Scale

As of June 28, 2022, the average Intake Coordinator salary in the United States is $57,894; however, the normal salary range is between $50,411 and $65,345. Salary ranges can vary significantly depending on a variety of crucial aspects, including schooling, credentials, supplementary talents, and the length of time you’ve been working in a given field. The annual compensation range for an intake coordinator in the United Kingdom is 16,600 GBP (minimum wage) to 52,800 GBP (maximum salary).

Median Salary

Since the median annual pay for Intake Coordinators is 34,500 GBP, 50% of those employed in this position make less than this amount, while the other 50% make more than this amount. The middle wage value is represented by the median. In general, you would want to be in the group earning more than the median pay on the right side of the graph.


The 25th and the 75th percentiles are two numbers that are closely related to the median. Taking the pay distribution graphic as a guide, it appears that 25% of intake coordinators make less than 23,000 GBP, while 75% make more than 23,000 GBP. The graphic also shows that 25% of Intake Coordinators make more than 44,500 GBP, while 75% make less than 44,500 GBP.


Is there any difference between the median and the average salary?

Yes, there is a difference between the both of them. Nevertheless, both are signs. You are doing very well if your pay is higher than both the median and average. If your payment is less than both, a lot of people make more money than you, and you have room to improve. Things can become a little tricky if your salary falls anywhere between the average and the median.

The exact middle salary for a job or career field is known as the median income. The mathematical mean of all salaries for that position is the average salary. Although particularly high or low incomes can lead the average to be higher or lower than the median income, these income levels are often relatively close to one another.

The number typically provided in response to the inquiry “What is the typical income for a position?” is the median income. A set of numbers’ exact middle is known as the median in mathematics. The median wage is the amount that comes in at position 2,000 in a set of salaries that has 3,999 items in it. There are exactly 1,999 people who make more money than others and 1,999 people who make less money. The calculation of median income is used to classify Americans as belonging to the lower, medium, or higher classes.

The formula for mean or average in mathematics is used to calculate average income. By adding together all the salaries that were considered in the evaluation and dividing the total by the number of items, you can determine the average income for a population group or professional sector. For example, to find the average, divide the total income of 100 people in a field by 100 to get the sum. In this instance, the group’s mean annual income is $50,000.

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