Housekeeping Supervisor Job Description, Skills, and Salary
Are you searching for a housekeeping supervisor job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a housekeeping supervisor. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a housekeeping supervisor.
Who is a Housekeeping Supervisor?
A Housekeeping Supervisor is a professional who monitors the work of housekeeping staff to make sure that confinement is tidy, orderly, and appealing for whatever purpose it is meant to serve. They delegate tasks appropriately while monitoring client satisfaction and ensuring that everything complies with industry standards. Housekeeping supervisors supervise the work done by the housekeeping team members in hotels, motels, offices, schools, and other establishments that require routine cleaning and upkeep. Housekeeping experience, good observational skills, attention to detail, and proficiency in oral and written communication are required for this position.
One of the main responsibilities of housekeeping supervisors is training newly recruited housekeeping personnel. This entails educating them on the establishment’s policies and practices, as well as its cleaning and maintenance procedures, supply locations, and facility layout. The level of training a worker receives often has a direct impact on his ability to perform his job. Effective written and verbal communication is essential for a housekeeping supervisor because he/she will have to effectively convey corporate policy, expectations, and suggestions in a kind and understandable manner. Housekeeping supervisors use written communication to perform documentation on daily operations, personnel development, and required supplies.
Another essential skill for a housekeeping supervisor is time management capability. A housekeeping supervisor is responsible for establishing work schedules for the team, specifying when and how tasks will be completed, upholding policies, supervising lunches and breaks, and reporting any misgivings or absences to the management. Inventory taking and ordering of supplies also fall under the purview of a housekeeping supervisor. He/she is responsible for ensuring that staff members have the tools they require to complete their tasks swiftly and effectively.
Additionally, he or she must maintain and carry out simple repairs on tools like vacuum cleaners and floor polishers. He/she is in charge of either ordering new equipment or having major repairs done to the machinery. A housekeeping supervisor must also be able to deliver exceptional client service. At all times, he/she must be courteous, professional, and open-minded. In addition to listening to client concerns and requests, a housekeeping supervisor must give other staff members encouraging remarks. A housekeeping supervisor often assists cleaners with maintenance and cleaning tasks. To ensure that the work is completed quickly and effectively, he or she may make beds, take out the refuse, change light bulbs, and conduct other tasks. He/she might also have to perform the function of absent team members and assist with their responsibilities for the day.
A successful housekeeping supervisor possesses strong management abilities in addition to being competent in creating and putting into practice plans to enhance the efficiency of their departments. Housekeeping supervisors can make sure that processes are followed correctly and that operations are efficient, keeping everything operating smoothly inside a company’s premises. Other than a high school diploma or a GED, no special education is required to work as a housekeeping supervisor. Earning an Associate’s or Bachelor’s degree in business management or a similar discipline can boost advancement opportunities. In larger organizations, qualifications and experiences may pave the way for future promotion since more housekeeping staff often results in the creation of more positions.
The work environment varies depending on the services being performed as well as the facility the employee is working in. As a housekeeping supervisor, it is usually required to complete the same housekeeping activities as the staff being managed. Housekeeping supervisors may occasionally be exposed to harmful items, such as chemical or medical waste. The standard workweek is 40 hours over five days, however, if the workload increases significantly, overtime may be required. You must be able to create and put into action plans to enhance the efficiency of the housekeeping department if you want to succeed as a housekeeping supervisor. Therefore, a great housekeeping supervisor should be able to manage well and make sure that housekeeping procedures are followed.
Housekeeping Supervisor Job Description
What is a housekeeping supervisor job description? A housekeeping supervisor job description is simply a list of duties and responsibilities of a housekeeping supervisor in an organization. Below are the housekeeping supervisor job description examples you can use to develop your resume or write a housekeeping supervisor job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The job descriptions of a housekeeping supervisor include the following duties and responsibilities:
- Assign staff members to housekeeping chores and inspect their work to guarantee that the required levels of cleanliness are being reached.
- Plan staff shifts and make replacements as needed.
- Look into concerns about substandard housekeeping service and take action.
- Train housekeeping personnel and follow them up.
- Take regular stock of cleaning materials and place orders as necessary.
- Give housekeeping employees access to cleaning supplies and equipment as needed.
- Render excellent customer service to all customers in the organization.
- Examine potential housekeepers and provide recommendations for promotions, transfers, and terminations.
- Keep an eye on the housekeeping workers while they conduct their jobs.
- Make the housekeeping department’s schedules.
- Make sure newly hired employees understand the standards of cleanliness, sanitization, and safety the business expects of them at all times.
- Manage the staff’s lunch breaks and provide reports on tardiness and absenteeism.
- Control the responsibilities and tasks of the washing crew.
- Maintain adequate inventory of the supply rooms.
- Follow an established budget when placing supply orders.
- Take note of consumer grievances and provide the employees with constructive criticism to make adjustments.
- Obtain, analyze, and deal with visitor concerns about housekeeping services.
- Make sure that spaces are kept tidy and risk-free.
- Determine how many workers are required to complete the jobs in the allotted time.
- Collaborate with other staff members to guarantee that cleaning activities are handled successfully and efficiently.
- Teach new staff the correct methods for performing various cleaning duties, such as vacuuming and dusting.
- Check rooms frequently to make sure they’re tidy and organized.
- Observe the calibre of the work produced by staff members and, where necessary, offer feedback.
- Make sure that tools like soap, cleaning materials, and linens are accessible for staff members to use in their duties.
- Direct staff members in their job, offering criticism and solving issues as they occur.
- Establish staff members’ work schedules and inform them of any changes.
- Keep track of your cleaning products and equipment inventories and arrange replacement orders as necessary.
- Make sure that all communal spaces are kept tidy and risk-free.
- Coordinate all employees during the day and hold daily meetings with housekeeping staff.
- Answer simple queries and requests from guests.
- Offer excellent customer service at all times.
- Act professionally at all times.
- Retain and fire housekeeping personnel.
- Meet often with company representatives to discuss issues and offer progress reports.
- Perform a variety of cleaning tasks when there is a staffing shortage.
Qualifications
- GED or high school diploma is essential.
- Proven experience in housekeeping or hospitality is required.
- Home management skills.
- Microsoft Office applications proficiency.
- The ability to multitask is essential.
- Ability to guide others on how to effectively go about their jobs in a friendly, courteous and polite manner.
- The stamina to stand for extended periods.
- Outstanding organizational and time management skills.
- Knowledge of housekeeping principles.
- Excellent customer service skills.
- Ability to effectively manage a team of housekeepers.
- Knowledge of fundamental budgeting skills.
- Ability to ensure restocking and supply of unavailable items.
- Ability to handle and operate advanced technologies used in modern houses.
- Outstanding communication skills.
Essential Skills
- Communications skills: A housekeeping supervisor’s ability to communicate is essential since it enables them to properly share information with their team. This can be done verbally and in writing, as a housekeeping supervisor may need to notify their team both in person and by email. They may also be required to provide their team members with directions and feedback on their job.
- Leadership skill: Being a leader is having the capacity to inspire and lead others. You can be in charge of managing a group of housekeeping employees as a housekeeping supervisor. Your team needs your guidance and direction to do their work effectively and efficiently. You can use leadership skills to inspire your staff to put in extra effort and be dedicated to their work.
- Multi-tasking skills: Being able to multitask is essential for this position because housekeeping supervisors may be working on several different jobs at once. For instance, housekeeping supervisors balance meeting standards for cleanliness with assigning work to and supervising other employees.
- Problem-solving skills: A housekeeping supervisor is a team leader, and as such, can be entrusted with settling disputes among team members or coming up with solutions to issues that come up among the team while working. Housekeeping supervisors can identify various answers and choose the best course of action utilising their problem-solving skills. They can also assist their team members in finding answers to their problems by using problem-solving strategies.
- Management skills: Maintaining an organized atmosphere and staying ensuring appropriate schedules require management skills. The housekeeping supervisor position requires the ability to effectively and efficiently assign work and manage time.
- Customer service skills: The ability to interact with guests who have complaints or concerns with their rooms is under the responsibility of the housekeeping supervisor, therefore having good customer service skills is an essential skill.
- Organizational skills: A housekeeping supervisor needs to be well-organized to effectively plan and carry out their duties and obligations. A housekeeping supervisor’s ability to plan and organize their workload, team, and resources is an essential skill.
- Time management skills: The capacity to organize and complete tasks within the deadline is known as time management skills. You can be in charge of supervising the cleaning of numerous rooms or premises in your position as a housekeeping supervisor. You may assign jobs to your team members and make sure that all areas are cleaned on time by having great time management skills.
How to Become a Housekeeping Supervisor
Step 1. Acquire education
For housekeeping supervisors, a high school diploma or GED certificate is often the very minimum requirement. An associate’s or bachelor’s degree in hospitality management or a related discipline may be required by some employers. A housekeeping supervisor may find it helpful to take business, management, accounting, and human resources courses. Although it is not necessary for this position, you can choose to pursue additional education if you so choose. to improve your chances of being hired for a more senior position immediately rather than having to climb the corporate ladder. If you want to boost your qualifications, you can think about earning a degree in management or hospitality.
Step 2. Acquire relevant work experience and training
The key to securing employment as a housekeeping supervisor is gaining relevant job experience. It’s highly recommended that you accumulate as much relevant job experience as you can to show that you have the required qualifications and fully comprehend the demands of the role. Working in establishments like hotels, resorts, and offices in housekeeping or housekeeping assistance roles also serves as relevant experience. Typically, housekeeping supervisors gain experience from their previous position. In addition, they might get further training from a quick course or seminar. These courses are commonly offered by hotel management organizations and can teach housekeeping supervisors how to run a hotel or motel. Additionally, they might instruct managers on how to oversee a group of housekeepers and how to resolve possible challenges.
Step 3. Write a good resumé and submit it for employment
Writing a strong resumé and applying for open positions are the last steps to becoming a housekeeping supervisor. A candidate for the position of housekeeping supervisor must be able to create a compelling resumé that appeals to potential employers. A strong resumé outlines your professional and educational history while also emphasizing your abilities, achievements, and relevant work experience that may assist you to get considered for the position. To highlight how and why you’re qualified for the position, customize your resumé to the position and the job description offered by businesses. This includes making sure you list all necessary qualifications and provide information on any relevant experience. The same techniques should be followed while writing your cover letter as well.
Where to Work as a Housekeeping Supervisor
Housekeeping supervisors work in places such as private homes, hotels, lodges, motels, resorts, and other commercial establishments. Their employment is usually full time and they may also be required to work during weekends, holidays, and evenings. Housekeeping supervisors’ workdays may vary depending on the needs of the house they are keeping or the demand of their employers. Sometimes they may be required to work long hours and extra time.
Housekeeping Supervisor Salary Scale
Employment location, the size of the establishment, the level of experience, skill set, and additional qualifications are factors that significantly influence the salary scale of a housekeeping supervisor. The average salary of a housekeeping supervisor in the US is $33,150 per year. The salary scale usually falls from $29,754 to $40,950 per year.
The average salary of a housekeeping supervisor in the UK is £22,892 per year. The salary scale usually falls from £21,055 to £28,446 per year. The average salary of a housekeeping supervisor in Canada is $40,950 per year. The salary scale usually falls from $34,163 to $49,896 per year. The average salary of a housekeeping supervisor in Nigeria is 1,510,000 NGN per year. The salary scale usually falls from 768,000 NGN to 2,328,000 NGN per year.
