Housekeeping Manager Job Description, Skills, and Salary
Are you searching for a housekeeping manager job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a housekeeping manager. Feel free to use our housekeeping manager job description template to produce your own housekeeping manager job description. We also provide you with information about the salary you can earn as a housekeeping manager.
Who is a Housekeeping Manager?
A housekeeping manager is someone who oversees general maintenance activities, ensures the cleanliness and security of all facilities, and checks the functionality of tools and equipment. They lead, train, and supervise the housekeeping team, ensuring that everyone on the team follows the correct safety and hygienic standards for guest rooms and public areas.
Housekeeping managers are frequently needed in hospitals, hotels, and retirement homes.
Individuals in this career path are meticulous and have a keen eye for cleanliness. This job role requires knowledge of general room-cleaning management as well as personnel management.
Most employers require housekeeping managers to have at least two years of housekeeping, cleaning, or hospitality experience before they hire them. They also want housekeeping managers who are able to lead teams, communicate effectively, and work well under pressure.
Housekeeping Manager Job Description
What is a housekeeping manager job description? A housekeeping manager job description is simply a list of duties and responsibilities of a housekeeping manager in an organization. Below are the housekeeping manager job description examples you can use to develop your resume or write a housekeeping manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a housekeeping manager include:
- Keeping track of all aspects of the housekeeping department’s daily operations, such as the cleanliness of all guest rooms and common areas.
- Planning the cleaning staff’s schedules, assigning tasks, and assigning completion dates for those tasks.
- Ensuring that all members of the housekeeping team, particularly new hires, are aware of the organization’s cleaning procedures.
- Conducting orientation and ongoing training to explain policies and work procedures, and demonstrate use and maintenance of equipment.
- keeping housekeeping equipment in good working order and establishing the minimum standards for staff attire.
- Filling in for any staff member who is unable to perform their duties.
- Responding to staff members’ complaints about circumstances that limit or inhibit their ability to perform at their best.
- Identifying areas that require cleaning and assigning specific staff members to those areas.
- Maintaining positive relationships with clients, customers, and household goods suppliers.
- Maintaining effective communication with leaders of other organizational units.
- Ensuring that all housekeeping tools and supplies are always available.
- Ensuring that employees adhere to safety guidelines, such as wearing appropriate footwear and using ladders or lifts when necessary.
- Checking employee output to ensure it meets efficiency and quality standards.
- Inspecting workplaces and guest rooms on a regular basis to ensure they are clean and safe.
- Notifying managers when repairs are needed.
- Confirming that the medical staff at the facility is following infection control procedures.
- Making suggestions to improve the service and ensure more efficient operation.
- Preparing payroll, department expense, and room occupancy reports.
- Ensuring that at staff meetings, company policies and client complaints are discussed.
Qualifications
The qualifications every housekeeping manager needs to have to be qualified for this job role include but are not limited to:
- High school Diploma or general education certificate.
- At least two years of experience in hospitality or guest services.
- Willingness to work long hours every day for an extended period of time.
- Willingness to keep the environment clean.
- The ability to take strong initiative and lead others.
- The ability to ensure brand standards and hotel policies are followed.
- Comprehension of the equipment-sanitizing procedure.
- A strong interpersonal ability.
- A successful track record as a housekeeping manager.
- In-depth effective communication ability both orally and in writing.
- The ability to pay close attention.
- Excellent listening skills.
- Ability to work well in a group.
- Decent diplomatic skills.
- Being punctual and setting a good example for your employees.
- The ability to critically analyze housekeeping problems and offer cost-effective solutions.
- Self-control is required to deal effectively with difficult people.
- Proficiency in Word and Excel is required.
Essential Skills
Housekeeping managers must have the following skills to be successful:
- Leadership Abilities:
As a housekeeping manager, you may be in charge of a group of housekeeping employees. With the help of leadership skills, your team can be inspired and encouraged to perform their tasks to the best of their abilities. Leadership skills can also be used to delegate tasks and motivate your team to complete them.
- Customer Service Abilities:
Because it is the housekeeping manager’s responsibility to deal with guests who have complaints or issues with their rooms, housekeeping managers must have excellent customer service skills.
- Training & Development:
Housekeeping managers are in charge of training and developing their employees. They may be in charge of developing the company’s employee development program, which may include topics such as cleaning techniques, customer service skills, and safety procedures. Furthermore, housekeeping managers must ensure that all staff members receive ongoing training to ensure that they have the skills needed to do their jobs well.
- Time Management:
Time management requires the ability to plan and complete tasks on time. As the housekeeping manager, you may be in charge of several teams and departments, so being able to effectively prioritize tasks and assign duties is critical. This can help you ensure that your team’s tasks are completed on time.
- Detail Observation:
Housekeeping managers must be able to focus on even the smallest details. They should be able to inspect a space and ensure that everything is properly stored. Some housekeeping managers use their smartphones to take photos before they begin to ensure that everything is returned exactly where it was taken from at the end of the day’s work.
- Ability to Work Hard:
Housekeeping managers must devote the time and effort required to maintain a clean home. To be diligent, you must put forth unending effort to keep your workspace clean. To please your boss, you should increase your level of strength at work.
- Quality Control:
The ability to ensure that a product or service meets standards is known as quality control. As the housekeeping manager, you may be required to supervise and evaluate the work of your team to ensure that client expectations are met. If a hotel guest complains that the room isn’t clean, you should investigate to see if the cleaning staff member used the proper cleaning techniques.
- Decision Making:
Housekeeping managers must decide how to best allocate their resources. They may decide which areas of the hotel or resort housekeepers and other cleaning staff should prioritize. They must also decide where to allocate funds for maintenance and repairs, as well as what type of equipment to purchase for the housekeeping department.
- Problem-Solving:
As the manager of housekeeping, you may have to deal with issues that arise in your division. With strong problem-solving abilities, you can identify the source of the problem and devise a solution. You may also be in charge of resolving disputes within your team or between departments.
- Management Skills:
Keeping organized and on top of cleaning schedules necessitate management abilities. This position benefits from the ability to assign tasks and manage time effectively and efficiently.
- Organization:
Housekeeping managers may be in charge of overseeing the cleaning of numerous rooms, hallways, and public spaces. You and your team can collaborate more effectively if you can plan your day and your team’s tasks in a logical order.
- Facility Maintenance:
Facility maintenance skills are essential for housekeeping managers because they allow you to keep your hotel’s guest rooms and public areas clean. If a visitor complains about a problem in their room, for example, you may need to investigate the problem yourself or send someone else to fix it. Knowing about facility maintenance can help you find problems quickly and effectively.
- Communication:
Individuals in this position interact with employees from various departments. This can include discussing tasks with housekeeping staff, discussing employee performance with management, and discussing financial issues with management. You can improve your communication skills by working on your ability to clearly convey your message and comprehend the message you are receiving.
- Workplace Safety and Security:
While safety and security are important aspects of any job, they may be especially so for a housekeeping manager. You may need to ensure that your staff follows all safety precautions when cleaning rooms or handling chemicals. You should also confirm that the hotel has adequate security measures in place to protect visitors from theft or other risks.
- Multitasking:
Being able to multitask is essential for the position of housekeeping manager. This is because housekeeping managers may be working on multiple tasks at the same time. Housekeeping managers must balance meeting cleanliness standards with assigning and supervising work to other employees.
- Team Building:
Using team-building techniques, you can create a productive workplace and encourage employee cooperation. As the housekeeping manager, it is critical that you build a team of workers who enjoy working together and supporting one another. This can be accomplished by encouraging social activities outside of work, providing ample opportunities for professional growth, and recognizing employees who go above and beyond the call of duty.
How to Become a Housekeeping Manager
Individuals interested in this career path can get started by following the steps below:
- Complete Your Education
A housekeeping manager is not required to have a formal education. Though it’s not necessary to have a bachelor’s degree, aspiring individuals can become housekeeping managers by obtaining their GCSE and A-Level results. Some employers, however, may prefer or require a bachelor’s degree in hospitality management or a related field. Relevant courses include hospitality management, business administration, accounting, marketing, and human resources.
- Obtain Experience that is Pertinent to the Position
A position as a housekeeping manager must be obtained through relevant work experience. Housekeeping managers in the hospitality industry typically have at least five years of experience. It is usually recommended that you gain as much relevant work experience as possible to demonstrate that you have the necessary qualifications and fully understand the demands of the position. Working as a housekeeper or housekeeping assistant in establishments such as hotels, resorts, and offices can count as relevant experience. During this time, you become acquainted with the hotel’s policies and practices, including its safety and health policies, as well as its computer systems.
- Obtain Certifications
Certifications can demonstrate a person’s qualifications to both potential and current employers. Housekeeping managers can obtain certifications to improve their practical understanding of their daily tasks, assess their professional abilities, and advance their careers.
For housekeeping managers, the International Executive Housekeepers Association offers two certifications: certified executive housekeeper (CEH) for those with a high school diploma and registered executive housekeeper (REH) for those with a bachelor’s degree. To obtain this certification, you must have at least two years of housekeeping experience and pass an exam.
Furthermore, some states provide management certification programs that are applicable to housekeeping managers. Although these certifications are not always required by employers, they can still help you find work.
- Create an Appealing CV:
The second to last step in becoming a housekeeping manager is to create a compelling CV that will appeal to potential employers. A strong CV highlights your professional and educational background while also emphasizing your abilities, accolades, and relevant work experience that may help you be considered for the position.
- Apply for available Housekeeping Manager Roles:
The final step in becoming a housekeeping manager is to apply for open positions. Customize your CV to the position and the job description posted by employers to highlight the ways you’re qualified for the position. This includes listing all necessary qualifications and outlining any relevant work experience. It is recommended that you follow the same procedure for your cover letter, if applicable.
Where to Work as a Housekeeping Manager
Housekeeping managers work in the housekeeping divisions of hotels, motels, resorts, and other commercial structures.
Housekeeping managers typically work in an office setting, but they may also spend time inspecting public areas and guest rooms to ensure they meet the establishment’s cleanliness and safety standards. Some housekeeping managers may be required to work on weekends, holidays, and evenings.
Housekeeping Manager Salary Scale
An entry-level housekeeping manager with less than a year of experience can expect to earn a total salary of $40,249, including tips, bonuses, and overtime pay. In their first five years of employment, housekeeping manager earns an average of $40,517 in total compensation. A housekeeping manager with five to nine years of experience earns an annual salary of $46,645 on average. A housekeeping manager with 10 to 19 years of experience can expect to earn $45,793 per year on average. Employees who are 20 years or older in their careers earn a total compensation of $45,499 on average.
However, several salary aggregate websites have shown that the salary of a housekeeping manager varies depending on the level of education, years of experience, and the size as well as the location of the hotel or motel.