Head Of Operations Job Description

Head Of Operations Job Description, Skills, and Salary

Are you searching for a head of operations job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a head of operations. Feel free to use our head of operations job description template to produce your own head of operations job description. We also provide you with information about the salary you can earn as a head of operations.


Who is the Head Of Operations?

A head of operations is a manager that controls a company’s operational activities and makes sure the workforce is productive. Within an organization, this job is at the senior level. The daily management of a business or organization is within the purview of the head of operations. They supervise the work of other managers and employees and guarantee that every department is operating properly and efficiently.

The chief executive officer or similar senior leader is frequently directly responsible for the heads of operations. They could also have their direct assistants who help them in running the various departments under their control. The contact centre’s operations are managed and optimized by the head of operations. In addition to leading efforts that produce best-in-class customer experiences, the job is charged with developing a world-class contact centre team and ensuring an effective and standardized set of processes and procedures. The capacity of the company to deliver high-quality services, the growing use of new, efficient technology, and the attainment of performance criteria will all be used to evaluate the Head of Operations.

A crucial position on the leadership team is the Head of Operations, who is responsible for the company operating system, external manufacturing, and supply chain logistics. They will be in charge of fostering operational excellence throughout the company to enable rapid expansion that will triple the size of the company. They will also bring with them, and this is important, proven experience running a wide range of operations, including domestic and international logistics, a distribution network, retailer customer care, an integrated corporate management process, and co-manufacturing. They will also bring with them important experience in managing a range of operations, including co-manufacturing, retail customer service, local and global logistics, distribution networks, and integrated business management procedures.

Depending on the company’s size and sector, the head of operations responsibilities and obligations frequently vary. Typically, the head of operations manages the operations team and creates internal policies and procedures. The head of operations assists in resource management, spending, and financial analysis for the organization. A head of operations oversees the timely and efficient operation of a business or organization. They engage in work related to people, business strategy, core operations, finances, and project delivery. They are in charge of motivating and advancing the team members they oversee. T

he head of operations is involved in all billing and financial processes. They are responsible for overseeing the company’s budgeting, projections, costs, and profits. Heads of operations must match people to clients’ demands, balance goals and objectives from both perspectives, and work to advance growth plans while balancing global needs. They may also be asked to check that key performance indicators are in place and that production goals are being fulfilled or to assist in the production planning process. A bachelor’s degree in business, management, or a similar discipline is required for the position of head of operations. The head of operations also keeps an eye on the effectiveness and performance of the business to handle issues and make improvements. A head of operations can frequently carry out a variety of activities related to human resources management, including task assignment, establishing employee priorities, and figuring out staffing needs.

The typical process to become a head of operations comprises both formal education and practical work experience. You must first earn your undergraduate degree and have between three and five years of experience to become a head of operations. You must earn a bachelor’s degree in business management or a closely connected field, such as business technology. Given the significant role that IT plays in day-to-day corporate operations, we advise pursuing a degree in business technology. To begin in this profession, you can also study supply chain management or logistics management.

Becoming a head of operations will often take you eight to ten years. This entails finishing a four-year business administration undergraduate degree in addition to accumulating three to five years of training and work experience. You need to have great leadership and analytical abilities, good business acumen, and a dedication to productivity to succeed as a head of operations. In the end, a capable head of operations should guarantee employee productivity. Heads of operations need to have a thorough understanding of various business-related topics. Along with effective communication abilities, the head of operations should have previous experience in accounting, resource management, strategic planning, and team leadership.


Head Of Operations Job Description

What is a head of operations job description? A head of operations job description is simply a list of duties and responsibilities of a head of operations in an organization. Below are the head of operations job description examples you can use to develop your resume or write a head of operations job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

A head of operations’ typical duties and responsibilities include:

  • Develop a company strategy with the leadership team collaboratively.
  • Create policies that complement the overall plan.
  • Implement effective procedures and guidelines.
  • Organize customer service activities and look for ways to keep customers.
  • Make sure that all national and international laws are followed (e.g. data protection).
  • Oversee the organization-wide implementation of IT solutions.
  • Give the operation team members strong, dynamic leadership that develops, coaches, and motivates them to effectively manage contact centre day-to-day operations.
  • Keep close, cooperative connections with all relevant groups inside the company, such as the business teams, IT, and business intelligence.
  • Maintain agreements and connections with clients, suppliers, partners, and other stakeholders.
  • Lead efforts for quality assurance while assessing risk.
  • Keep an eye on spending and budgeting to assist the organization in maximizing costs and benefits.
  • Inspire and mentor teams to increase engagement and productivity.
  • Make sure the company runs smoothly by keeping an eye on employee performance and productivity levels.
  • Organize the staff’s task assignments and distribution.
  • Conduct a performance evaluation and give employees performance feedback.
  • Keep thorough and understandable records of all operational processes and operations.
  • Work by the policies and procedures of the company.
  • Make sure the team adheres to SOPs for every aspect of the operation.
  • Hold regular meetings with the team to go over problems, issues, updates, etc.
  • Support the audit process and operational risk management for the goal of preventative maintenance.
  • Give your team members strong, dynamic leadership that develops, coaches, and motivates them to effectively manage contact centre day-to-day operations.
  • Keep an eye on employee training and development to boost performance.
  • Organize spending plans and distribute money to various organizational departments
  • Create and implement safety regulations and guidelines to reduce the likelihood of mishaps on the job site.
  • Conduct routine performance reviews to pinpoint areas where an employee may perform better.
  • Organize with other departments to make sure projects are finished on schedule and budget.
  • Manage a group of employees who are in charge of various areas of the organization’s operations.
  • Share information with stakeholders about the state of the project and any problems that may develop throughout the project’s life cycle.
  • Inform upper management of operational activity reports.
  • Describe how operations are doing and make suggestions for improvement.
  • Develop strategies with senior management.
  • Create regulations that align with your strategies.
  • Implement efficient procedures and guidelines.
  • Control customer service and make sure customers stick around.
  • Ensure adherence to regulations
  • Control the deployment of IT systems



  • Degree in commerce, business administration, computer science, or a related field.
  • Experience as head of operations, operations manager or similar position.
  • Experience in a leadership position such as head of operations, operations director, or a related position
  • Knowledge of all company functions, including HR, finance, and supply chain
  • Understanding of corporate processes.
  • Knowledge of how to implement IT systems
  • Knowledge of reporting and data analytics.
  • Solid data analytics skills.
  • Mathematics or statistics aptitude is essential.
  • Excellent leadership and organizational skills.
  • Critical thinking skills.
  • Proficiency in financial planning
  • and outstanding abilities in negotiations and communication.
  • Problem-solving skills


Essential Skills

  • People management skills: Managing the personnel involved in operations is one of the major responsibilities of a head of operations. The entire operations process involves a lot of people, and managing them all might be difficult. The operations manager must make sure everyone is working efficiently and without any issues. To ensure that production operations are coordinated, the head of operations must establish channels of communication between everyone. The head of operations’ responsibilities to the staff includes scheduling shifts, approving leaves, caring for their wellbeing, resolving conflicts, and providing a safe workplace. They can only complete all tasks effectively if they have good people management skills. To obtain the best results, a head of operations must also understand which tasks each employee is best suited for and allocates workers accordingly. A head of operations must manage people even though they are unpredictable, which makes it difficult.
  • Problem-solving: You can recognize problems, create solutions, and put them into action with the help of problem-solving skills. You can be in charge of handling workplace difficulties as the chief of operations. For instance, if a machine malfunctions, you may need to source a replacement and make sure the business keeps running efficiently.
  • Critical thinking: The ability to critically assess a situation and come to a judgment based on the available data is known as critical thinking. As the head of operations, you might have to decide how to manage a crisis or critical corporate policy. Making the greatest choice for your business can be aided by having excellent critical thinking skills.
  • Organizational skills: The capacity to plan and carry out tasks in a logical manner is a component of organizational skills. You can be in charge of coordinating and planning your company’s daily activities as the head of operations. This includes allocating work to staff members, distributing duties, and upholding a schedule. An essential quality for a head of operations is the ability to coordinate both your work and the work of others.
  • Leadership skills: Another critical component of being a head of operations is having strong leadership abilities. It’s critical to be able to effectively manage any operations employees you may be in control of. Being a leader means being able to inspire your team to work hard, assign duties, and motivate them.
  • Communication skills:  Information transfer to others is referred to as communication. You would have to communicate with stakeholders like suppliers, customers, and employees as the head of operations. Building trust with others and fostering cooperation are two things that effective communication can do for you. Communicating effectively can be done both orally and in writing.
  • Technical skills: Technology is fundamental to operations, and the head of operations needs to be well-versed in technical operations. The head of operations should be familiar with all equipment, from plant machinery to software systems utilized in operations, and should be able to step in and troubleshoot issues if necessary. The head of operations must also integrate new technology into operations. They must travel across the nation or perhaps beyond for this, attending technological festivals, trade shows, and business expos. To bring technology that will guarantee high output, cheap costs, and standardized quality, they must meet with engineers and innovators.


How to Become a Head Of Operations

Step 1. Earn a degree.

A bachelor’s degree in business administration or a closely related subject, such as management or accounting, is typical for the head of operations. You can increase your chances of being recognized by an employer by having high education. Even those with a lot of experience can occasionally find work as the head of operations. Business communication classes are frequently taken by aspiring operations managers alongside management, accounting, statistics, mathematical modelling, cash flow management, and related topics. You may learn how to efficiently run a business from these courses. You’ll discover more about law, money, and marketing. An MBA or Master of Business Administration degree is typically preferred for larger businesses and higher operations management jobs. These degrees help students learn more about relationship development, leadership, consumer psychology, and organizational behaviour and typically take approximately a year to complete. As you oversee a company’s operations and procedures, this understanding will be essential.

Step 2. Acquire experience

You should gain experience by working as a receptionist, cashier, accounting clerk, or in any other role before you become the head of operations. Several years of experience in operations management or another comparable field is sometimes required by companies in addition to an undergraduate degree. Take on extra work as a volunteer to develop experience and demonstrate to your company that you have the managerial leadership qualities required. When you’re ready, look for a position in entry-level management, such as assistant manager or department head. The positions of branch manager, operations assistant, and operations coordinator are also open to you. You can acquire the abilities necessary to land a job as the head of operations by working in one of these roles for a while. Additionally, you’ll get knowledge about the field you desire to work in. You can take part in professional development, training, or continuing education programs as your career progresses.

Step 3. Obtain certifications

Professional certifications in supply chain management, human resources, or financial operations are popular choices for heads of operations. Certification can boost your earning potential and demonstrate your expertise in your profession, even though some employers may not demand it. Several certification programs in production and inventory management are offered by the Association for Supply Chain Management (ASCM). The Institute of Certified Professional Managers also offers the Certified Manager credential. A course, an exam, and routine ongoing education are frequently necessary for certifications. Many businesses seek the head of operations candidates with necessary ASCM and other organizations’ credentials. This accreditation is necessary to get someone to look at your resume because they frequently utilize software to filter away applications from individuals without certification. The specific certifications you should obtain, aside from the General Manager designation, depend on your industry. For instance, a head of operations in the hospitality industry would require different certifications than a head of operations working for a company that installs heaters and air conditioners. The Certified Manager (CM) credential from the Institute of Certified Professional Managers and the Certified Supply Chain Professional (CSCP) credential from the Association for Supply Chain Management are two credentials that the head of operations can obtain. There are numerous other credentials you might pursue to prove your skill and experience as a head of operations, depending on your particular industry.


Where to Work as a Head Of Operations

Head of operations is employed in industries like healthcare, corporate businesses, multinational corporations, hospitality, manufacturing and retail, trading firms, financial institutions, the insurance sector, information technology, clinics, e-commerce, warehousing, construction, and consulting firms. The head of operations often works from an office, but they may also visit other departments like the sales division or the factory floor. They frequently put in long hours and may be available round-the-clock in case of an emergency.


Head Of Operations Salary Scale

In the United States, a Head Of Operations earns an estimated $116,486 in total compensation annually, with an average salary of $98,747. The estimated annual extra pay is $17,738. The annual salary for a Head of Operations in the UK is £65672, with the salary ranging from £40000 to £87500. In Canada, a head of operations makes an average income of $115,538 annually. The starting salary for entry-level professions is $105,008, while the average yearly salary for experienced workers is $248,000.

In Germany, a Head of Operations makes an estimated total compensation of €85,513 a year, with an average pay of €71,711. The expected annual additional pay is €13,802. In Australia, the average salary for a Head of Operations is $134864 per year. In India, the Head of Operations salary ranges from ₹ 4.2 Lakhs to ₹ 45.8 Lakhs with an average annual salary of ₹ 12.7 Lakhs. Head of Operations in Nigeria typically earn an average of 5,724,000 NGN per year. Salaries range from 2,916,000 NGN to 8,820,000 NGN.

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