Hair Salon Assistant Manager Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a hair salon assistant manager. Feel free to use our hair salon assistant manager job description template to produce your own. We also provide you with information about the salary you can earn as a hair salon assistant manager.
Who Is a Hair Salon Assistant Manager?
A Hair Salon Assistant Manager occupies the second-level position in a standard hair salon. They are professional hair stylists, well-trained in business administration, customer service policies, and management. They work alongside the general manager and higher authorities to ensure the smooth running of the business. It is their responsibility to create new strategies and implement plans to attract and keep customers. They achieve this with the general manager’s approval and as such, they should have a good relationship with the general manager to ensure they carry out their duties effectively.
The hair salon assistant manager should be driven by the company’s goals, they are expected to carry out their activities bearing in mind their business target and having organized plans on the best ways to meet their targets. The essence of employing an assistant manager in any company is to relieve some burden from the general manager and as such, the assistant manager is expected to be familiar with all the company’s details while relaying their thoughts on issues to the general manager for assessing and possible implementation. A hair salon is usually a busy place. Having a lot of customers to attend to some days and a few to attend to other times, a hair salon assistant manager should be accurate in his assignment of duties to workers. They are expected to be ahead of their subordinates in styling and even other responsibilities as they may be looked up to by these people. In cases of work conflicts, their skillfulness in mediating goes a long way in saving their brand name.
An assistant manager is subject to the directives of the general manager and higher authorities and as such, there is a need to always listen actively in meetings also they are expected to give the same energy to customers and co-workers as it helps them get the knowledge of others on their service plans and improvement ideas. Having great listening skills makes the responsibility of managing a lot easier. The role of an assistant manager typically requires one to two years of work experience and most employers may extend it to three years with experience in leadership roles. You may not necessarily start up as a hair salon assistant manager. Your experience can be gotten from working in different roles like sales representative, chief stylist, or even obtaining an internship training that allows you to function as an assistant manager under the watch of an experienced general manager. It is also a necessity to have a good command of the language commonly used at your work location and this may include non-verbal communication.
A hair salon assistant manager should be able to actively pay attention to customers and respond to their requests or needs appropriately. Observing nonverbal communication is also an advantage when relating with customers as it helps you adjust the communication or message ahead of time. Nonverbal communications to watch out for are mostly, voice tone and facial expressions. While reading these expressions and prioritizing the customer’s satisfaction, the hair salon assistant manager still keeps to their work ethic.
Hair Salon Assistant Manager Job Description
Below are the hair salon assistant manager job description examples you can use to develop your resume or write a hair salon assistant manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
- Assisting the Hair Salon Manager in strategizing and implementing plans to attract and sustain customers
- Coordinating the daily operations of customer service like hair and hair products order list, payment, and sales processes
- Tracking the annual, quarterly, monthly, and weekly objective progress
- Monitoring and maintaining store and sales inventory
- Evaluating the performance of employees and identifying training and hiring needs
- Supervising and motivating staff to be skillful in rendering their service
- Coaching and supporting existing and new Sales and Service Associates
- Monitoring hair retail operating resources, budgets, and costs
- Suggesting hair styling and sales training events and techniques
- Communicating with customers and evaluating their needs and previous satisfactory remarks
- Analyzing client behavior and adjusting service methods
- Handling customer complaints
- Researching new hair products and using their information to upgrade service delivery and sales
- Creating reports, analyzing and interpreting services and sales data, like expenses, revenues, and competition
- Conducting audits at intervals to ensure the business is updated, presentable and functional
- Ensuring all workers adhere to the salon’s guidelines and policies
- Acting as a sales representative and customer service representative sometimes guides staff on how best to deliver their duties in such positions to ensure customer sustainability
Qualifications
- High school leaving certificate or an equivalent academic level
- Strong work history and skillfulness in the business of hair styling
- Applicant must have the willingness to serve, be self-motivated and also be a self-development freak
- The ability to work alone or fill in any vacant position until a suitable employee is found
- Team spirit
- Dedication to customer service and
- Previous experience as an assistant manager in any organization
Essential Skills
- Excellent Communication Skill: A hair salon assistant manager should be able to speak the common language used in his or her work area fluently. This skill is utilized in their everyday duties from making duty schedules for subordinates to sharing information with the manager, salon owner, and customers. Observing nonverbal communication is also an advantage when relating with customers as it helps you adjust the communication or message ahead of time. Nonverbal communications to watch out for are mostly, voice tone and facial expressions. While reading these expressions and prioritizing the customer’s satisfaction, the hair salon assistant manager still keeps to their work ethics
- Strong Leadership Qualities: A hair salon is usually a busy place. Having a lot of customers to attend to some days and a few to attend to other times, a hair salon assistant manager should be accurate in his assignment of duties to workers. They are expected to be ahead of their subordinates in styling and even other responsibilities as they may be looked up to by these people. In cases of work conflicts, their skillfulness in mediating goes a long way in saving their brand name
- People Oriented: This skill is important in carrying out the duties of a hair salon assistant manager because they are exposed to a wide range of personalities and as such, there is a need to be people focused. Having a piece of good knowledge on how best to relate with individuals of different classes, the hair products that soothe different hair types, and implementing the right customer|management relationship fosters innovation and stability of the company you represent
- Solution Oriented: Thinking outside the box to find new ways to improve an existing standard or solve problems or remedy client’s complaints is a skill utilized by the hair salon assistant manager when trying to help their manager in some matters that may require urgent attention
- Great Time Management: The ability to regulate the time spent on all activities carried out in the hair salon, delegating duties to subordinates, and ensuring they deliver these duties effectively and efficiently within the timeframe allocated to them helps the business brand beat competitors while maintaining peak productivity
- Goal Oriented: The hair salon assistant manager should be driven by the company’s goals, they are expected to carry out their activities bearing in mind their business target and having organized plans on the best ways to meet their targets. The essence of employing an assistant manager in any company is to relieve some burden from the general manager and as such, the assistant manager is expected to be familiar with all the company’s details while relaying their thoughts on issues to the general manager for assessing and possible implementation
- Attention to Details: A hair salon assistant manager must be Keen on details, he or she should be observant enough to detect the slight changes in trends and products
- Strong Multitasking Skill: The responsibilities of an assistant manager is highly demanding and hence, the need to have the ability to fulfill a couple of obligations within the timeframe of work
- Proactive: The ability to create or control situations rather than responding to them after their occurrence. This is a necessary skill for all management officers and the hair salon assistant manager is not exempted at all. You should be able to think beyond the daily affairs of your business brand, creating new ideas for meeting targets while staying woke in the hair styling and products trends
- Good Listening Skill: An assistant manager is subject to the directives of the general manager and higher authorities and as such, there is a need to always listen actively in meetings also they are expected to give the same energy to customers and co-workers as it helps them get the knowledge of others on their service plans and improvement ideas. Having this skill makes the responsibility of managing a lot easier
- Interpersonal skills: These are the tactics and behaviors utilized by an individual to effectively interact with others and they include social initiation, cooperation, emotional control, impulse regulation, and empathy. Occupying a leadership position, hair salon assistant managers need to display and encourage these interpersonal skills among workers and customers. They need social initiation and cooperation to function as part of a team and empathy to compassionately lead their team members
- Technical skills: Hair salon assistant managers should know basic technical tools and their applications relative to their roles in the salon. These technical skills may include the use of POS in receiving payments, running sponsored ads for awareness on the company’s social media platforms, and so on
How to Become a Hair Salon Assistant Manager
- Pursue an Education: First, get a high school diploma, then search for job opportunities in your area and find out their requirements for the position of assistant manager. Working in a hair salon may not be academically demanding but working in the position of an assistant manager most often requires a minimum of a high school certificate or diploma. Acquiring the minimum educational requirement gives you a standpoint as you may want to go further to obtain a degree in business administration, management, or any related course that would facilitate your roles.
- Obtain work experience: The role of an assistant manager typically requires one to two years of work experience and most employers may extend it to three years with experience in leadership roles. You may not necessarily start up as a hair salon assistant manager. Your experience can be gotten from working in different roles like sales representative, chief stylist, or even obtaining an internship training that allows you to function as an assistant manager under the watch of an experienced general manager.
- Acquire Certifications: This may not be required but having several credentials can be an added advantage to your application. Going for leadership that offer you certificates in the end and also registering and completing special programs like Retail management, human relationship, and so on
- Update your Resume: You can do this with your highest certifications, work experience, educational level, and special skills that relate to the responsibilities of a hair salon assistant manager. When writing your resume, include your formal position, employer’s name, and the responsibilities you were given
- Submit Application for open positions: Search for job vacancies in your area that relates to the roles you have prepared your resume for and apply
Where to Work as a Hair Salon Assistant Manager
A hair salon assistant manager typically works in a hair salon. They may be provided with an office area but their duties are always within the confines of the salon (hair salon). You may have to go around for supervision from time to time.
Hair Salon Assistant Manager Salary Scale
The estimated total pay for a hair salon assistant manager is $55,276 per year in the U.S with $38,212 per year as their average salary. These are the midpoint otherwise referred to as the median of the United States proprietary Total salary estimate based on the model of payment received by average hair salon assistant managers. There is an estimated added compensatory plan that is about $17,064 per year. This additional plan may include tips, commission, profit sharing, and cash bonuses.