Floor Manager Job Description, Skills, and Salary Scale
Get to know about the duties, responsibilities, qualifications, and skills requirements of a floor manager. Feel free to use our floor manager job description template to produce your own. We also provide you with information about the salary you can earn as a floor manager.
Who is a Floor Manager?
A floor manager supervises and trains employees, as well as ensures that stocks are ordered, priced, and packed.
A floor manager works in a range of businesses, and his tasks vary based on the type of setting in which he works.
His general tasks, on the other hand, consist mostly of assisting in the planning, organization, and management of basic work procedures to ensure the smooth flow of work.
The following is some specific information on the major job requirements of a floor manager in several fields:
- Television Floor Manager: He is the most crucial link between the director and the staff on the set. He is in charge of communicating the director’s directions to the personnel on the floor and then back to the director.
He makes certain that all of the equipment is in place and has been examined.
He is in charge of managing rehearsals, informing the talent, guests, and presenters, supplying critical information such as time to crew members, preparing and controlling the audience, relaying off-camera details to the director, and maintaining the equipment, and so on.
He makes certain that all safety laws and regulations are followed.
He is also in charge of communicating vital facts about progress reports and working with public relations and venue workers.
He may also be in charge of troubleshooting technical issues and assisting with show planning.
As a result, he is in complete command of the production floor, assisting in the planning and organization of production work, whether on stage or at an off-site location.
- Sales Floor Manager: His primary task is to boost sales and profit for the organization through excellent floor management.
He monitors purchase orders, ensures that proper invoices are prepared and forwarded to the right departments, checks the quality of items delivered, and ensures that all stock modifications are properly recorded.
He leads the sales team and works with them to create eye-catching displays.
He ensures that all of the things have been properly tagged and priced.
He is also in charge of handling any client queries or complaints.
He oversees break times and holidays, and last but not least, he ensures that the organization’s policies are communicated to and obeyed by staff employees.
- Restaurant Floor Manager: He is in charge of teaching and mentoring staff members to give the finest possible services to attract more clients and hence enhance earnings.
He is in charge of opening and closing the restaurant, keeping accurate inventory records, and ensuring that there is minimal inventory waste.
As a result, he is in charge of the restaurant’s total control, management, and administration. He may also be involved in the development of marketing tactics to acquire more customers.
Floor Manager Job Description
Below are the floor manager job description examples you can use to develop your resume or write a floor manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
Depending on the industry where he is employed a floor manager carries out the following duties and responsibilities:
- Oversee staff.
- Educate staff to perform allocated roles.
- Be in charge of inventory.
- Aid customers with any queries or requests.
- Provide payslips to staff.
- Summon team meetings
- Enlist and teach new team members
- Carry out ad hoc assignments
- Assign workload
- Help in other store activities.
- Maintain suitable metrics such as call and email handle time to ensure that the agents’ team is keeping satisfactory Sales and Quality performance scorecards.
- Keep client satisfaction and sales goals on track
- Make sure that the agent’s outstanding issues or responsibilities, such as voice mails, pending transactions, inbound direct client calls, customer emails, and so on, are maintained.
- Communicate with all members of the Call Center management team about the significant agent and team concerns, as well as actively participate in department meetings.
- Proactive in recognizing agent and team-level areas for improvement, as well as identifying and implementing methods to increase productivity and compliance.
Qualifications
- The basic requirements for the position of floor manager vary depending on the industry in which you work. A restaurant floor manager, for example, should have a degree in hotel management or business administration, whereas a television floor manager should have a background in drama, theatre, television production, film production, and so on.
- Excellent planning, time management, and organizational skills are required.
- Possession of a variety of certifications or qualifications, ranging from diplomas and associate degrees to bachelor’s and master’s degrees. You can also major in Retail Management, Marketing, Business Administration, or Sales Management.
- Should be able to work and remain calm in stressful situations, as well as discuss and resolve any pertinent difficulties.
- Should be able to work with a wide range of people and communicate well with them.
Essential Skills
The essential skills required of a floor manager include the following:
- Customer support skills: Customer support is the process of assisting all present and potential customers by answering inquiries, resolving problems, and delivering outstanding service. The primary purpose of customer service is to develop strong relationships with customers so that they will return for more business. An applicant for the position of floor manager is anticipated to have handled duties in which he provided customer service in any of the following areas:
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- Managed wait staff and was in charge of all restaurant-related activities, all while helping to build an organizational culture of exceptional customer service.
- Achievement of 98 percent satisfaction rating in customer service surveys demonstrates the company’s established reputation for providing outstanding service.
- Has completed Stocking and receiving tasks.
- Has directed and assigned duties to employees.
- Has been in charge of receiving inventory.
- Has developed customer service protocols and implemented customer recognition programs.
- Worked with customers regularly.
- Effective communication skills: The ability to express one’s ideas and thoughts to others through expressions, words, or deeds is referred to as communication. To communicate means to receive or send any type of information. To run a successful business, people must be able to communicate and deliver their message to clients.
An applicant for the position of floor manager is expected to have managed jobs where his communication abilities resulted in the following outcomes:
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- Used great interpersonal communication skills to guide the branch’s daily operations, guaranteeing the highest levels of quality and productivity.
- Has supervised and coordinated crew members.
- Obtained effective communication between senior management and general people.
- Used existing technologies to identify and prioritize communications, and use discretion to filter communication to the shop team regularly.
- Has monitored individual monthly progress reports to indicate areas for development and to promote communication between management and staff.
- Regularly, provided verbal and written communication of work establishment status to upper-level management.
- Human Resource (HR) and social asset: The term “human resource” refers to the group of people who work for a firm or organization. HR responsibilities include maintaining personnel records and carrying out management activities such as planning, recruitment, appraisal, and selection. HR is an important contributor to the growth of any company or organization because they are in charge of hiring the correct people, processing payrolls, conducting disciplinary measures, and so on.
A floor manager candidate is expected to have handled jobs in which he used his social asset and human resource skills to achieve the following results:
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- Supervised personnel and was in charge of HR tasks such as hiring, scheduling, payroll, performance assessments, and remedial action.
- While training new employees and executing new orientation requirements, has also worked on HR investigations and safety issues.
- Has collaborated with payroll, HR, and IT to handle employee and system concerns.
- Trained human resources and mediated labor and conflict discussions following HR Equal Employment Opportunity regulations.
- Assisted the HR manager with open enrollment for benefits, FMLA, scheduling, and payroll.
- Ability to brainstorm or think critically: Critical thinking is the ability to assess a notion objectively, taking into account facts and other points of view to reach a logical conclusion. As a floor manager, you should be able to think independently and without bias.
How you assess challenges as a leader affects how your team members manage them in the future. The application of critical thinking skills encourages teams to create valuable contributions to the firm.
- Conflict Resolution Skills: Conflicts are unavoidable in the workplace, and no one has a perfect solution to every situation. Conflict resolution is all about your aim and sensitivity when you or someone else encounters difficulty. When it comes to dispute resolution, active listening is usually the most effective mode of communication.
Whatever the cause of a disagreement, you can maintain your professional and personal relationships robustly and thrive by acquiring conflict resolution skills. With conflict resolution abilities, you will be able to comprehend and acknowledge colleagues’ emotions, resulting in a more unified workforce.
- Ability to work in a team: As a floor manager, you may be required to work with members of various teams. You may need to communicate information across all departments and levels. You must understand how to value and celebrate diversity, establish rapport, make alliances, and effectively negotiate. Floor managers must be capable of encouraging collaboration by uniting teams and establishing common goals. Clear and meaningful communication is essential for effective collaboration.
- Willingness to allocate responsibilities: As a floor manager, you will be responsible for more than just personnel management. You will be given multiple responsibilities at times. You may be responsible for managing your workload, supervising the work of others, attending meetings, and much more. Employees may form a poor opinion of you if you fail to manage all of the work effectively. Delegating chores to subordinates can help you reduce your workload. To do this effectively, you must identify your employees’ skills and assign them jobs based on their skill set. Delegation leads to personal development and organizational success.
How to Become a Floor Manager
The steps to becoming a floor manager are as follows:
One of the first things to consider if you want to become a Sales Floor Manager is how much schooling you’ll need. A bachelor’s degree is held by 46.3 percent of Sales Floor Managers, according to research. In terms of higher education levels, 3.4 percent have a master’s degree. Even though some Sales Floor Managers have a college degree, it is feasible to become one with only a high school diploma or GED.
In addition to the educational path, on-the-job experience is critical for this role. It has been shown that previous employment experience can help one become a Sales Floor Manager. Indeed, many Sales Floor Manager positions demand prior experience as a Sales Associate. Meanwhile, many Sales Floor Managers have previous experience as Store Managers or Assistant Managers.
Where to Work as a Floor Manager
- Restaurant
- Television stations
- Sales departments
Floor Manager Salary Scale
The starting wage for new floor managers is $21,000, while the maximum salary for experienced candidates is in the region of $51,000 to $53,000. It is also affected by academic background, abilities, and the organization’s size. Day charges might range from roughly £120 to £400 on average. Permanent salaries start at around £21,000 and can reach £45,000 for senior television floor manager positions. Your income will vary depending on your region, employer, experience, contract duration, and demand. In the United Kingdom, the average annual income for a Floor Manager is £25,506.