First Bank Customer Care Number and FirstBank WhatsApp Number
In this article, we are going to provide you with the First Bank customer care number you can call in case you want to contact the back to lodge complaints, make inquiries or provide feedback on banking transactions you made.
First Bank Customer Care Number to Call for Complaints
A lot of people have been asking such questions as; How do I make a complaint to FirstBank? How can I chat with FirstBank on WhatsApp? How do I make a complaint to FirstBank online? What is the FirstBank customer code? Well, there is nothing to worry about as we are going to provide answers to all these questions here. Read on!
How do I make a complaint to FirstBank?
This is very simple. You can make complaints to the First bank by calling the First Bank customer care number. The customer care numbers to call are 0700FIRSTCONTACT (0700-34778-2668228); 01-4485500; 0708-062-5000. You can use any phone to call any of the numbers, a customer service agent will attend to you.
If you want to contact the bank specifically on SME matters, the First Bank customer care number to call are +234 1 905 2326 and +234 708 062 5000.
How do I make a complaint to FirstBank online?
If you don’t want to make a telephone call to the First Bank customer care number, the alternative is for you to send an email to firstcontact@firstbanknigeria.com.
You can as well visit the bank’s website to fill a form to document your complaint or inquiry. The form requires that you provide your First Name, Last Name, Email Address, Phone Number, Occupation, Whether you are an existing customer or not, Location, Contact category. Then you can now type in your message in the space provided.
For Occupation, you need to choose one of the options made available. The available options are Student, Self Employed, Unemployed, Civil Servant, Professional, and Others.
In the same way, you need to select an option from a drop-down under the contact category. Contact category options are ATM Dispense Error Complaint, POS/Web Dispute, Careers & Job Vacancies, Complaint, Enquiry, Feedback, Investor Relations, Online Banking, Product & Services, Subsidiaries, and Others.
Your message should not be ambiguous as you will not be there when the First Bank Customer Service agent will be reading it. However, since you provided your telephone number, the bank may call you to request more information from you if necessary.
For SME-related matters, send an email to smedesk@firstbanknigeria.com. Alternatively, you can also fill an online form on issues sign-up challenges, email verification, offers inquiry, account opening, payment restriction, feedback, and others. You can also send your complaints about ATM dispense errors, Cards, internet banking, mobile banking, phishing, and others.
How can I chat with FirstBank on WhatsApp?
FirstBank has a robust Chat Banking on WhatsApp through which its customers can easily keep in touch with their bank anytime and anywhere.
With the WhatsApp banking PIN that customers will need to generate vis-à-vis all transaction authentications that are usually carried out through a safe link, banking with FirstBank on WhatsApp can be said to be secure, safe, reliable, and convenient.
Through the FirstBank WhatsApp bank platform, customers can conveniently perform the following transactions:
- Onboarding
- Check Balance
- Send Money
- Pay Bills
- Airtime and Data Purchase
So, what is FirstBank WhatsApp Number? The FirstBank WhatsApp Number is 0812444400. If you are a FirstBank customer, you will need to add this number to your WhatsApp contact list before you can use the FirstBank WhatsApp banking platform. It is very important that your WhatsApp number is the same number you registered with FirstBank.
Once you’ve added the FirstBank WhatsApp Number, you will need to opt-in by accepting their Terms and Conditions. You will be asked to provide your bank account number. Then, you will validate the account through your FirstBank debit card that is linked to the account. Thereafter, you should set up your WhatsApp PIN. Please note that your WhatsApp PIN should be confidential to you. Then, you can now make your first transaction.
You can reset your PIN anytime if you think that it has been compromised. This can be done by selecting “Settings” and then select “Reset Pin” Each time you are changing your PIN, you will need your debit card to complete the resetting.
It is important to note that the FirstBank WhatsApp banking platform is only available to personal Naira Accounts. You cannot use it for domiciliary, joints, and corporate accounts. Furthermore, you can only onboard the FirstBank WhatsApp bank platform with a personal Naira account having an active debit card. If the card linked to the account is already expired, you will not be able to onboard. You must ensure that that you have an active internet connection on your phone device before you can use FirstBank WhatsApp to transact.
Read Also: First Bank Transfer Code: FirstBank USSD Quick Banking Service
Charges on FirstBank WhatsApp Banking
You need to beware of the fact that charges will apply any time you use the FirstBank WhatsApp bank platform to carry out your banking transactions. Applicable charges are as follows:
- N10 for checking your bank balance. Bank balance is usually delivered via SMS
- 50 (VAT Inclusive) for sending money
- Charges ranging from N52.50 to N105.00 (VAT inclusive) for paying bills.