Engagement Manager Job Description, Skills, and Salary
Are you searching for an engagement manager job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of an engagement manager. Feel free to use our engagement manager job description template to produce your own engagement manager job description. We also provide you with information about the salary you can earn as an engagement manager.
Who is an Engagement Manager?
An engagement manager is in charge of managing engagement tactics, as well as developing and monitoring engagement measures that support the company’s sales performance.
Engagement managers serve as the main point of contact for customers of the company, and they are in charge of developing and sustaining long-lasting client connections. Their duties include providing excellent customer service, ensuring that the terms and conditions of contracts are followed, and allocating the necessary resources to address complaints and problems.
An engagement manager’s main duties include aiding with projects and providing problem-solving assistance to increase customer engagement for a business. They are essential in building a solid commercial relationship between their organization and its clientele. Facilitating communication and resolving disputes between the client and the firm are among the obligations of the position. On client projects, engagement managers frequently collaborate with other team members. The function varies significantly based on the particular client’s demands and requirements. An engagement manager could assist a company with its social media and other marketing initiatives.
In today’s market, businesses rely on strong B2B connections to safeguard income streams, fresh chances with current clients, and testimonials essential to attracting new clients. The role of an engagement manager is to create and sustain strong client relationships. An engagement manager often works for a vendor organization and is ultimately in charge of the client’s overall relationship with that provider. They are responsible for the revenue, profitability, and success of those customer connections and maintain a portfolio of clients.
The development of enduring and solid customer connections is mostly the responsibility of engagement managers. Typically, they operate as the point of contact for a variety of intricate accounts they handle. Additionally, they support clients with current projects and aid with problem-solving.
As the principal point of contact for clients of a company, engagement managers are in charge of developing and sustaining long-lasting client connections. Their duties include providing excellent customer service, ensuring that the terms and conditions of contracts are followed, and allocating the necessary resources to address complaints and problems.
Engagement Managers oversee workstreams and consulting engagements as well as client service teams that counsel clients on significant business issues. Leading problem-solving initiatives, acting as a client adviser, facilitating client contacts, growing firm personnel, gaining subject matter knowledge, and generating company intellectual property are just a few of the responsibilities. In addition to leading a team, engagement managers are expected to make contributions as independent leaders in the areas of client service, client development, and talent development.
Engagement Manager Job Description
What is an engagement manager job description? an engagement manager job description is simply a list of duties and responsibilities of an engagement manager in an organization. Below are the engagement manager job description examples you can use to develop your resume or write an engagement manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
- Help clients use and access business services.
- Set goals and plan quarterly assessments to find areas for improvement in customer engagement
- Address concerns and complaints from customers as soon as possible.
- Handle any inquiries from clients and direct them to the proper resource for additional in-depth information.
- Ensure that the business follows the rules and regulations set out in contracts and remains compliant.
- Collaborate with the marketing and sales teams to come up with new marketing initiatives and business concepts.
- Offer suggestions and direction on how to enhance client engagement and create enduring partnerships.
- Help clients use and access business services.
- Address all customer inquiries and issues
- Establish connections with clients and cooperate with them
- Be in charge of the engagement strategy
- Keep tabs on and control all engagement metrics.
- Control and keep track of the engagement budget
- Report organization engagement performance regularly
- Promote successful client connections
- Help clients deploy various services and successfully plan initiatives
- Make sure the contract’s terms and conditions are adhered to in full.
- Invoices and bills for designated clients to manage
- Ensure that customers are involved in the sales and support focuses.
- Recognize chances for upselling and cross-selling
- Answer consumer questions quickly and efficiently.
- Work together with the entire sales team, creating new opportunities.
- Create performance reports for the project.
- Manage the project’s customer expectations while recommending new tactics and modifications.
- Manage client relationships and make presentations to top client executives
- Control the gathering, creation, and analysis of research
- Enhance coworkers’ abilities
- Gain an in-depth understanding of the target industries and roles of the company
- Generate original intellectual property to improve customer service
- Maintain communication with customers on future, ongoing, and recently finished tactical engagements.
- Develop income streams other than new business, cultivate and maintain good working relationships with clients, making sure that these integrate into the Withsecure model.
- Comprehend the main account strategy and assist the account directors in developing the key account strategy.
- Create proposals, statements of work, and project briefs with the client, consultants, and account directors.
- Manage client satisfaction, consultant workloads, skill development, and plan and schedule projects.
- Assist the Heads of Practice in reporting to the business on revenue, resources, and business risk by producing periodic and ad-hoc reports on the practices’ capacity, utilization, and revenue.
- Work closely with the consultants and the account directors, in particular, to identify and execute continuous improvement
- Manage modification requests and inform the Account Directors of any commercial difficulties as necessary.
- Cooperate with clients and outside teams to improve communication and emphasize the opinions of the clients.
- Share critical customer input with project development teams.
- Look for methods to strengthen current customer connections and create new ones.
- Conduct quarterly evaluations to make sure everyone is on the same page with expectations.
- Respond to client requests and seek information on complicated or technical subjects
Qualifications
- A business administration or related subject bachelor’s degree.
- Expertise in customer service and project management.
- Microsoft Office and customer relationship management (CRM) software competence
- A people person with superior communication and organizational abilities.
- The capacity to handle several clients and projects under duress
Essential Skills
- Communication: Information transmission to others is referred to as communication. You can be in charge of interacting with clients, coworkers, and other stakeholders as an engagement manager. You can answer queries and deliver information more effectively if you have strong communication skills. Create and send emails, letters, proposals, and other documents using your communication talents.
- Leadership skill: Teams of other managers and employees are frequently led by leadership engagement managers. They inspire their teams and aid them in achieving their objectives by using their leadership abilities. In addition to assigning responsibilities, effective leaders may inspire their teams to put in the extra effort.
- Problem-solving abilities: This lets you recognize obstacles and come up with methods to get through them. Planning and putting these tactics into action may fall within your purview as an engagement manager. To ascertain which techniques are effective and which ones are not, data analysis may be included. You may utilize your problem-solving abilities to pinpoint areas for development and create fresh tactics to boost engagement.
- Time management abilities: The capacity to organize and complete things within a predetermined time range is known as time management. Since they frequently have a wide range of duties, engagement managers must properly manage their time. They may do their task more quickly and prevent scheduling conflicts by doing this.
- Relationship building: To accomplish organizational goals, engagement managers frequently collaborate with a team of individuals. They can foster cooperation among their team members by using their relationship-building abilities to foster trust. These abilities may be put to good use in fostering effective connections with customers and other stakeholders. This might increase the business’s overall performance and help it forge closer ties with its customers.
- Recognition: One of the finest things managers can do to increase staff productivity and engagement level is to enhance their recognition procedures. All employees want to feel valued for the work they perform, so appreciation shouldn’t just be reserved for yearly evaluations or other special events. Instead, management procedures should include real appreciation regularly.
Employees who believe they are not receiving appropriate recognition are twice as likely to indicate they would leave their jobs in the next year, according to a Gallup study from June 2017. Gallup also showed that managers are the ones that give employees the most memorable recognition, so there is plenty of room for managers to step up their recognition efforts and significantly affect employee engagement and retention.
- Strategically-minded: The capacity of managers to think strategically is more crucial than ever in the modern corporate environment, where new technology is upending time-honored practices. It is no longer sufficient for managers to just focus on fulfilling their jobs; they now also need to consider the larger picture.
- Planning and organization abilities: An outstanding level of organization is needed for an engagement manager to assist several customers in achieving their ongoing objectives. There will never be a day at work the same as another because you’ll be working with clients at different points in their customer journey.
Being organized is essential to meeting deadlines on all tasks, especially those that may be ongoing at the same time. When hunting for new clients for the company, effective preparation is also preferred.
How to Become an Engagement Manager
It’s critical to understand the knowledge, training, and experience necessary to become a skilled Engagement Manager as well as the steps you can take to develop your career if you’re thinking about beginning your Engagement Manager career path. The actions listed below are often needed to start and enhance your career as an engagement manager:
- Acquire a bachelor’s degree: Getting a bachelor’s degree is the first and most important step in becoming an engagement manager. A bachelor’s degree in business or a closely related discipline is required of you since it will help you develop the knowledge and abilities in management, communication, and business that you’ll need.
- Develop Your Customer Service Management Skills: You must receive client experience after earning a bachelor’s degree in business management or a closely related field. Therefore, you need experience in customer relations and customer service to work as an engagement manager.
The position calls for a personable disposition and problem-solving skills. Developing solid business-to-business connections with clients is a crucial obligation.
Strong leadership abilities and shown experience working as a team to achieve client goals are additional credentials. To succeed in the job, one must be able to manage a team to increase production, Fulfill deadlines, and stick to budgets.
- Decide on a specialty in your industry: You may be asked to select a specialty in your profession as an engagement manager. Choose the area of the engagement manager industry where you feel most confident, and then keep working actively to advance in that area.
- Obtain a Job as an Engagement Manager at the Entry Level: You’ll normally start your career as an entry-level Engagement Manager once you’ve earned a bachelor’s degree in business or a closely related subject. In general, after earning your four-year Bachelor’s degree in a related field, you can apply to be an engagement manager. You might want to look into becoming a certified ServiceNow administrator depending on the sort of engagement manager position you’re pursuing.
- Improve Your Career as an Engagement Manager: There are various stages in the Engagement Manager career path after entry level. The transition from an entry-level Engagement Management to a senior engagement manager role might take up to two years. To advance in your career as an Engagement Manager, you need to have amassed around 8 years of experience at each level. To enhance your career as an engagement manager, you might need to complete further coursework, get an advanced degree (such as a Master’s Degree in a relevant discipline), or obtain specialized certifications.
- Continued Education for Your Career as an Engagement Manager: Not all businesses and sectors need ongoing education to develop your career as an engagement manager. However, obtaining this degree can make it easier for you to move up to employment with greater pay more rapidly. It might take four years to finish a graduate business degree. Graduate degree holders generally earn $228,299 a year, as opposed to those without one earning $73,105.
Where to Work as an Engagement Manager
- Private Companies
Engagement Manager Salary Scale
In the USA, the average engagement manager compensation is $36.86 per hour or $71,875 annually. Most experienced professionals earn up to $133,100 per year, while entry-level occupations start at $58,954 annually.
Engagement Manager salaries in the UK are typically in a range of £45,509 per annum or £23.34 per hour. Most experienced professionals earn up to £63,000 per year, while entry-level roles start at £38,250.
