Duty Manager Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a duty manager. Feel free to use our duty manager job description template to produce your own. We also provide you with information about the salary you can earn as a duty manager.
Who is a Duty Manager?
A duty manager is a professional who leads a team within an organization’s specific department. Additionally, they may assume the responsibilities of a general manager when the general manager is unavailable. For instance, in a hotel, a duty manager may oversee operations for the hotel restaurant, while another may oversee the housekeeping department.
As with a general manager, these professionals supervise team members and contribute to operational improvement. Specific responsibilities vary according to the function of the organization in which they work, the organizational structure of the staff, and the product or service sold by the company.
Duty managers also supervise and coordinate a business’s daily operations to ensure smooth operation. This may entail supervising the facility, supervising employees, and resolving customer complaints or inquiries.
Duty managers are primarily responsible for customer service within an organization, and they frequently meet with managers and executives. Additionally, they address security and management concerns. They are in charge of the workplace’s overall maintenance and safety procedures.
Duty managers ensure that employees consistently provide excellent customer service, and it is their responsibility to ensure that customers are satisfied with the products or services offered by the company, as well as to resolve customer complaints. Additionally, they supervise and assign duty rosters. Typically, duty managers work in hotels, retail establishments, and fitness clubs.
In the hotel industry, duty managers greet VIP guests, inspect public areas for cleanliness, collaborate with other departments to ensure proper front-office functions, and assist reception. Additionally, they manage staffing levels following business requirements. Additionally, a duty manager’s responsibilities include delegating responsibilities, motivating employees to maintain a positive work environment, managing store organization and cleanliness, providing sales productivity reports to employees, assisting store managers, and enforcing store policies.
Because of the nature of the job, duty managers must possess strong leadership, supervision, project management, customer service, public relations, communication, decision-making, and conflict resolution abilities. They must be capable of setting objectives for their staff and leading from the front.
The duty manager is accountable for the organization’s general upkeep, which includes storage areas, offices, and the basement. She is in charge of the offices and other facilities’ general cleanliness and tidiness. As a result, she ensures that the organization’s facilities are serviced regularly. When she is on duty, she immediately addresses issues as they arise. She meets with senior management and informs them about the organization’s operations, problem areas, and recommendations. She is in charge of client complaints. She fills in for other duty managers who are on vacation or sick leave. She is responsible for overseeing security concerns and ensuring the organization’s facilities and resources are locked securely.
A duty manager possesses strong organizational abilities. He is self-disciplined and possesses a commanding presence. He is conscientious and possesses strong customer service and public relations abilities. He possesses strong conflict resolution abilities. He possesses an outgoing personality, is dependable, and is trustworthy. He should be able to work effectively as a team member. He is capable of working under duress and prioritizing. He possesses strong communication and coordination skills, which enable him to work effectively with multiple departments.
Duty managers may be required to work between forty and forty-eight hours per week. This, however, varies according to the staffing and organizational needs of the business. The duty manager is expected to be constantly vigilant and informed about the organization’s activities. This means that the duty manager’s schedule is constantly busy.
Duty Manager Job Description
Below are the duty manager job description examples you can use to develop your resume or write a duty manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of a duty manager include the following:
- Scheduling and disseminating shift schedules.
- Managing and evaluating workflow regularly.
- Assuring that budgets are adhered to.
- Providing practical assistance to guests as needed.
- Resolving significant staff disagreements.
- Addressing guest rule violations.
- Implementing appropriate disciplinary measures in response to employee misconduct.
- Increasing the effectiveness of our operational security measures and conceptualizing new procedures.
- Assuring that employees provide superior customer service
- Ensuring customers are satisfied with service and products • Delegating responsibilities • Assisting store managers • Assisting with the implementation of store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end-of-day checks • Managing store cleanliness and organization
- Inducting new employees
- Addressing performance issues and terminations
- Assisting with problem-solving and decision-making
- Conducting performance evaluations on a timely basis
- Converting corporate objectives into functional and individual objectives
- Monitoring performance and taking action to improve outcomes
- Keeping an eye on and controlling expenditures and budgets
- Keeping track of and communicating the scorecard’s results to senior management
- Assigning and supervising daily tasks
- Conducting performance reviews of employees
- Providing a healthy, safe, and positive environment
- Consulting with management to ascertain business requirements
- Administering and enforcing company policies and procedures
- Scheduling shifts for employees
- Monitoring business objectives
- Educating employees
- Assessing the day’s tasks to establish the sequence of operations
- Delegating tasks to employees
- Organizing staff members’ schedules and resolving scheduling conflicts
- Managing budgets and ensuring that operations remain within budgetary constraints
- Communicating with clients to ensure they receive a high-quality service
- Evaluating employee performance, identifying areas for growth, and creating and delivering feedback
- Maintaining the facility in which they work and ordering necessary repairs and updates
- Collaborating with managers tasked with responsibilities in other departments
- Developing training for staff members to ensure they remain current on industry best practices
- Creating and communicating performance and operational progress reports to leadership
- Establishing objectives and guiding team members to ensure they are met
- Establishing daily and long-term deadlines for projects
- Assuring that employees adhere to safety procedures and adhere to federal and state regulations
Qualifications
Education and training may be used to advance your career as a duty manager. These qualifications may vary according to the role’s responsibilities, the type of business in which you work, and your professional objectives. The following details will assist you in preparing for the role:
Education
Since the majority of employers do not require a degree for duty managers, you can pursue this position with only a high school diploma or its equivalent. Earning a degree from a college or university can assist you in developing relevant skills, networking with professionals, and becoming familiar with industry standards and tools. Degrees in management, business administration, or accounting may apply to the duty manager position.
Training
You can gain relevant work experience to prepare for the duty manager role. Many employers prefer candidates with at least one year of experience to ensure they are familiar with the nuances of the role and are capable of supervising. For instance, experience as a team member may help you understand your manager’s responsibilities, areas for improvement, and strategies. You can apply these lessons to your leadership style in the future.
Essential Skills
Since duty managers are typically employed by businesses where customers frequent and spend money, such as airports and hotels, they frequently have experience with cash management, credit processing, and point-of-sale equipment. Additionally, duty managers may train new employees on registers and proper money handling.
Other essential skills a duty manager must possess include:
- Motivation
Since duty managers are responsible for the day-to-day operations of a business, motivating themselves and their direct reports contributes to the maintenance of a productive work environment. This can include praising employees, maintaining a positive attitude, and assisting employees in understanding their personal and organizational goals.
- Customer service
Duty managers may interact directly with customers or act as the first manager on an escalation path when issues or questions arise. Customer service abilities such as active listening and empathy can help ensure a positive customer experience and encourage repeat business.
- Flexibility
Duty managers may supervise a variety of different departments, deal with a variety of different issues, and work a variety of different hours each week. Their adaptability enables them to perform their duties in a variety of situations.
- Problem-solving skills
Duty managers may be required to devise novel solutions to customer and employee problems or inquiries. The ability to recognize problems, consider alternative actions, and choose the most appropriate solution are all necessary characteristics for this role.
As with problem-solving, duty managers may be required to make decisions daily and frequently quicker. For instance, if a staff member calls out for their shift, they may choose to call another employee or determine that the staff can function with just the current employees.
When scheduling and managing budgets, the duty manager can also use problem-solving to reach an agreement.
- Communication skills
Duty managers may communicate frequently with customers and employees. Clear communication can help ensure that employees are aware of their daily responsibilities, that new employees receive effective training, and that customers understand company policies.
- Time management skills
Since duty managers are responsible for setting and enforcing schedules, they must be able to set short-term goals to assist them in staying on track.
- Organizational skills
Due to the breadth of their responsibilities, these professionals can benefit from maintaining an organized filing system for paperwork.
- Customer service
A duty manager may interact directly with customers to address their concerns and assist staff in meeting their needs.
- Interpersonal skills
Because these professionals frequently assist staff in resolving conflicts, they may benefit from the ability to communicate and demonstrate empathy in sensitive situations.
- Delegation
Duty managers may use their communication abilities to delegate tasks and communicate operational information to leadership.
- Adaptability
Because duty managers may work in different departments and assume a variety of different responsibilities, they may benefit from being adaptable.
How to Become a Duty Manager
- Earn a degree
A high school diploma and relevant work experience are required for certain duty manager positions. Others may require a bachelor’s degree in business administration, management, or a related field. A duty manager position at an airport, for example, may require a bachelor’s degree in aviation, whereas a duty manager position at a hotel may require a degree in hospitality. Certain professionals may pursue advanced degrees, such as master’s degrees in business management, to advance their careers from duty manager to hotel manager.
- Determine the industry in which you wish to work.
Because you can work in a variety of industries, you may want to explore all of the available opportunities. Your education may assist you in determining this. Search for jobs that require a duty manager and carefully read the job requirements. From there, you can look for other open positions at these companies to see if an entry-level position matching your qualifications is available.
- Accumulate experience
Numerous duty manager positions require more than a year of experience in a particular field, and many require between two and five years. Consider working in entry-level positions with businesses to gain industry knowledge and essential skills such as customer service, cash management, and communication. For instance, you could work as a front desk agent in a hotel to gain experience with guest interaction and task prioritization. Consider assistant manager positions after a few years to develop leadership skills, as some positions require both industry experience and management experience.
- Re-evaluate your requirements and revise your resume
While duty managers are responsible for a variety of similar tasks across multiple positions, each position may have unique requirements. Consider reading through each job description to ensure you meet the required education and experience requirements for the position. Consider emphasizing your industry accomplishments and any leadership experience when updating your resume. Scan the job description for keywords to determine which specific words to include in your updated resume.
- Pursue advancement
General management may choose to recruit duty managers from within their organization. Consider expressing interest to your managers if you’ve worked as an assistant manager or a lead with a company. Inquiring about the tasks you might perform, the skills you’ll need, and the accomplishments they’ll need to consider you a qualified candidate.
Where to Work as a Duty Manager
Duty managers can work in a variety of settings, including the following: department stores
- Facilities for customer service
- Recreational facilities
- Restaurants
- Real estate ventures
- Accounting companies
- Healthcare facilities
- Manufacturing industries
Duty Manager Salary Scale
In the United States, the national average salary for a Duty Manager is $53,440 per year.