Dental Receptionist Job Description

Dental Receptionist Job Description, Skills, and Salary

Get to know about the duties, responsibilities, qualifications, and skills requirements of a dental receptionist. Feel free to use our dental receptionist job description template to produce your own. We also provide you with information about the salary you can earn as a dental receptionist.


Who is a Dental Receptionist?

A dental receptionist is an administrative professional that works in a dentist’s office and is responsible for the office’s administrative chores. They assist the dentist and dental assistants, as well as provide care to patients who visit the office. Dental receptionists are frequently the first people clients encounter when they come to the office, and they are sometimes seen as the dental office’s spokesperson. Dental receptionists work at a dentist’s office and are responsible for a variety of administrative and customer service tasks. A dental receptionist’s responsibilities include making appointments, answering and placing phone calls, and responding to client inquiries. To be successful in their jobs, dental receptionists need administrative experience and specific talents.


Dental receptionists are representatives of a dental office, among other things. They are the first person a patient interacts with and play a crucial role in establishing the patient’s relationship with the office. A dental receptionist’s job is to ensure that a dental office’s operations run smoothly so that dental practitioners can focus on patient care and dental treatment. Dental receptionists greet patients, assist them, make appointments, and handle other administrative activities in a dentist’s office. You could work at a dental office or for a dental supply or manufacturing company. Admitting clerks, appointment clerks, and information desk clerks are various terms for the same position. An effective dental receptionist ensures that a dental office runs smoothly while also offering patients and associates a professional and friendly point of contact.

Being a dental receptionist is a demanding position. Many offices employ multiple receptionists, however, this is dependent on the number of patients served, the number of dentists employed, and the practice’s overall nature. To be a great dental receptionist, you need strong communication, planning, observation, and organization abilities, as well as a keen eye for detail and accuracy and the capacity to adapt. An effective dental receptionist enjoys collaborating with others, is meticulous, and has experience with a variety of software tools and scheduling systems. He performs well at time management and task prioritization, is willing to learn new skills, and is concerned about dental health and hygiene. To get ahead of the competition and become a dental office receptionist, you’ll need certain abilities and an excellent foundational course. You’ll be sure to shine and land the job of your dreams if you have these things in order. The Dental Manager is responsible for the Dental Receptionist. The Dental Reception is in charge of keeping the reception area running smoothly. Booking appointments, answering phones, collecting payments, confirming insurance coverage, maintaining and balancing cash records, receiving and providing information to patients and the public, providing secretarial support to the dental clinic, and ensuring that the receptionists’ duties are completed are all part of the job description.


Anyone who works as a dental receptionist understands there is a significant difference between working in a dental office and working in any other type of business. A dental office receptionist does many of the same duties as other receptionists, such as answering phones, processing letters, and assisting others in the office with scheduling and day-to-day needs, but she also does a few things that are unique to her position. A dental office (whether it’s a regular family practice, a pediatric dentistry office, a dental surgeon, orthodontist, or another sort of dental practice) is designed to treat the technical aspects of the human mouth. Not all dental office receptionists need to take a dental receptionist certificate course, but for many who are just getting started, getting a certification is the first step because it shows potential employers that they have the skills and capacity to work in a dental office without additional training. When two candidates are a good fit for the office setting, it’s evident that the recruiting team will pick the one who has taken a dental receptionist course over the one who hasn’t.

To be successful on the job, the receptionist must strive to keep client information private and manage it discreetly so that it does not come into the hands of unauthorized individuals. The receptionist’s responsibilities also include storing patient files in a clean and private place, organizing them in an organized fashion for simple access during client visits to the clinic, and making them available to the doctor upon request. To avoid files being misplaced, he/she ensures that they are kept safe and organized. Dental office receptionists help patients and doctors communicate more effectively by relaying requests and complaints to doctors and ensuring that doctors’ orders are conveyed to patients. Individuals applying for the role of dental office receptionist are normally expected to meet specific standards in order to be considered for employment by the majority of employers. It is critical for applicants to demonstrate that they can fulfill the commitments, purpose, and objectives set forth by the hiring company for the dentist’s office receptionist position.


Dental Receptionist Job Description

Below are the dental receptionist job description examples you can use to develop your resume or write a dental receptionist job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.

The duties and responsibilities of a dental receptionist include the following:

  • Greet and welcome patients when they come to the dentist’s office.
  • Schedule patients for appointments.
  • Maintain patient files and accounts.
  • Prepare and mail bills to patients.
  • Prepares patients’ insurance documentation and informs them about the policy’s stated conditions, as well as processing documents for insurance claims.
  • Submit insurance claims on behalf of patients.
  • Assist patients with the completion of necessary intake and medical forms.
  • Call or contact patients to confirm appointments.
  • Manage and organize recommendations to specialists.
  • Inform patients about payment choices if applicable.
  • Keep track of office supplies and, if necessary, place orders for additional.
  • Take patient payments and prepare billing statements, among other fundamental accounting chores.
  • Assure that client data is updated on a regular basis to reflect any changes that may occur.
  • Answer phone calls, photocopying, filing, and faxing are examples of general office duties required.
  • Update insurance information and details for patients.
  • Collect data from patients, enters it into computer systems, and endeavours to make it available to doctors for use in doing appropriate examinations and diagnoses of patients’ health conditions.
  • Ascertain that all dental office equipment is in working order.
  • Assist patients in filling out medical documents at the clinic to eliminate errors and false information.
  • Check with medical insurance companies to see if patients are required to pay co-payments.
  • Sort and organize incoming and outgoing mail.
  • Protect the confidentiality and privacy of patients.
  • Keep petty cash on hand in the dental clinic.
  • Verify payment methods and collect money when necessary.
  • Ensure that the reception area is clean and professional.



  • A high school diploma or GED equivalent, or have completed a formal medical receptionist or customer service training program.
  • It is advantageous to have certification in office administration, medical administration, or related subjects.
  • Work experience in a dental office.
  • Mastery of dental terminology.
  • Dental practice management software expert.
  • Work knowledge of administrative and clerical procedures in general.
  • Dental insurance knowledge is useful.
  • Telephone etiquette is important.
  • Outstanding organizational skills.
  • Excellent customer service abilities.


Essential Skills

  • Interpersonal skills: In a dentist’s office, dental assistants relate with patients, dentists, dental assistants, and other staff members on a daily basis. Dental receptionists with strong interpersonal skills can effectively interact and relate to people, as well as create relationships within their role and career. Responsibility, teamwork, active listening, empathy, patience, leadership, dependability, emotional intelligence, and flexibility are among the interpersonal characteristics required of dental receptionists.
  • Detail orientation: Dental receptionists are in charge of maintaining patient records, scheduling dentists, and handling a range of administrative data. These specialists must be extremely detail-oriented in order to do so efficiently. When working on a project or assignment, dental receptionists can use this talent to pay close attention to all details and finish tasks without errors. Dental receptionists can include detailed orientation into their regular responsibilities in a variety of ways, including organizing their duties; observing circumstances and noting important and minor aspects; correcting errors as they occur; developing effective time management skills; following a predetermined regimen each day, and being on time at the office.
  • Professionalism: Dental receptionists should be able to maintain a high level of professionalism during their shift. The capacity to operate in a professional and acceptable manner is referred to as professionalism. Competence, honesty, responsibility, and emotional intelligence are examples of professional abilities required of dental receptionists.
  • Computer Skills: To accomplish the activities related to this profession, most dental receptionists require basic computer skills. Hardware abilities, or the ability to physically operate a computer, are the most common computer skills required by these specialists. Basic software abilities, such as how to operate any essential applications, spreadsheets, and email, are also required. Some dental receptionists are also required to be proficient in accounting software skills.
  • Organizational skills: The majority of the organization in a dental office is handled by dental receptionists. These receptionists need great organizational skills to manage all of the information that comes in and out of the office effectively, from the point of filing patients’ information to sorting and then distributing mail. Strategic planning, delegation, goal setting, time management, and analytical thinking are examples of organizational skills.
  • Customer service skills: Customer service is the process of assisting current and potential customers by answering inquiries, resolving issues, and delivering good service. Customer service’s major purpose is to establish a solid relationship with clients so that they return for more business. The primary responsibility of a dental receptionist is to assist and support patients. They are often the first person a patient meets when they walk into the dentist’s office and the final person they see as they pay and depart. Strong customer service skills ensure that the dental receptionist is aware of patients’ demands, effectively manages patient difficulties and needs, and leaves a positive impression on patients. Dental receptionists benefit from the following customer service skills: Patience, communication skills, active listening, empathy, conflict resolution, attentiveness, decision-making, and adaptability skills are just some of the traits that might help one succeed as a dental receptionist.


How to Become a Dental Receptionist

  1. Acquire an Education

A tertiary education, such as an associate’s or bachelor’s degree, is not required for most dental receptionist roles. Many firms, however, insist on applicants having a high school diploma, GED, or similar. On-the-job training as a receptionist in a dentistry environment or a comparable sector may also be required. Those who want to stand out from the crowd can get an associate degree or certification in administration, medical administration, or a related subject. These programs are especially useful if they include training in office tools such as spreadsheets and word processing software. Even though some Dental Receptionists have a college degree, anyone with a high school diploma or GED can work in the field.

Deciding on the right major is always a vital step when enquiring how to become a Dental Receptionist. When the most common majors for a Dental Receptionist were researched, we discovered that the most commonly earn High School Diploma degrees or Associate Degree degrees. Other degrees that we often see on Dental Receptionist resumes include Bachelor’s Degree degrees or Diploma degrees.

  1. Gain Adequate Experience and Training

Most of the dental receptionists’ training happens place on the job. Some dental receptionists, on the other hand, choose formal education through technical degrees or certification. The majority of academic dental receptionist programs last nine to twelve months, however others last longer. Online dental receptionist training and education programs are also available, which individuals can take while working full-time. You might find that previous work experience will assist you in becoming a Dental Receptionist. Many Dental Receptionist jobs, in fact, need prior experience as a Dental Assistant. In the meanwhile, many Dental Receptionists have prior work experience as a Receptionist or Cashiers.

  1. Acquire Certification and Licensure

Although dental receptionists are not required to be licensed or qualified, certain employers prefer certified candidates. The American Dental Association (ADA) offers an exam-based certification to deserving candidates.


Where to Work as a Dental Receptionist

Dental receptionists work mostly in dental offices. They might be employed in different settings, including clinics, pharmacies, hospitals, dental care facilities, rehabilitation centers, dentistry distribution, and manufacturing companies.


Dental Receptionist Salary Scale

In the United Kingdom, full-time Dental Receptionists can make between £17, 000 and £23, 000 per year. Some employees may be eligible for overtime, profit sharing, or bonuses, but this is uncommon. Salary is determined by qualifications, experience, and the sort of dental practice where you work. Despite the experience obtained via continued employment, income grows for the first five to 10 years on the job and then tends to stay at the same level.

According to the US Bureau of Labor Statistics (BLS), job possibilities in this field are expected to grow by 27% between 2012 and 2022. In May 2012, the average yearly compensation for a Dental Receptionist was $27,050. In the United States area, the estimated total pay for a Dental Receptionist is $46,792 per year, with an average salary of $32,846 per year.

A Dental Receptionist in Nigeria earns roughly 171,000 NGN per month on average. Salaries range from 92,200 NGN to 258,000 NGN (lowest to highest). This is the monthly average pay, which includes housing, transportation, and other amenities. Salary for Dental Receptionists differs majorly depending on experience, abilities, gender, and region.

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