Delivery Manager Job Description, Skills, and Salary
Are you searching for a delivery manager job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a delivery manager. Feel free to use our job description template to produce your own. We also provide you with information about the salary you can earn as a delivery manager.
Who is a Delivery Manager?
A Delivery Manager is a technology leader who prioritizes customer success and coordinates technical resources to meet objectives and deadlines.
A delivery manager uses agile methodologies to deliver projects and products. To define the vision, keep everyone on track, and ensure common priorities that feed into the prioritization of work, they must work closely with the product manager and the rest of the team. This will ensure that all products are built to an appropriate level of quality for the stage (beta, or production).
The role of a delivery manager may be considered a development of the conventional position of the project manager in many aspects. The primary purpose of the delivery manager is to meet the demands of the team and properly guide them. to protect them from anything that shouldn’t be a concern and could affect delivery. Removing hurdles to growth, such as via bargaining with stakeholders, refocusing senior leadership, or attending to procurement concerns, are ideal examples.
A skilled delivery manager should also be able to see warning signals, anticipate obstacles, and remove them before they become a problem. Frequently, this entails constructively challenging top management on certain matters.
Delivery managers should routinely engage in activities to engage and create trust with persons involved in the area of work and be visible to personnel and stakeholders. The best things they can do to advance these initiatives are to clarify strategies, and goals and to communicate a clear sense of direction and purpose for themselves and their team.
Delivery managers should be involved in the agile delivery community, sharing and applying their knowledge and skills, and promoting best practices throughout the company and government. A delivery manager may oversee collaboration and planning processes daily, prioritizing the work to be done with the team’s capacity and capabilities. This could entail advising teams on Agile tools and processes, conducting daily stand-ups and other sprint rituals, and so forth.
Delivery Manager Job Description
What is a delivery manager job description? A delivery manager job description is simply a list of duties and responsibilities of a delivery manager in an organization. Below are the delivery manager job description examples you can use to develop your resume or write a delivery manager job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of the delivery manager include the following:
- Analyze team members’ performance to identify any training needs.
- Assign workloads and resources according to the delivery requirements.
- Control a delivery crew to guarantee accurate and on-time customer deliveries.
- Create the project’s scope and budget.
- Develop effective working connections with clients to expand your business.
- Oversee the delivery team’s daily actions and offer advice and direction as necessary.
- Make sure the team maintains a high level of proficiency and efficiency.
- Operate as the main point of contact for customer questions and issues.
- Conduct consumer discussions regarding shipping costs.
- Create process enhancements to cut costs and increase efficiency.
- Make important business decisions to satisfy consumer expectations.
- Inform clients of the status of deliveries and create the necessary delivery records.
- Review client orders, then organize and arrange delivery tasks.
Qualifications
- Get a bachelor’s degree in business, commerce, information technology, or a related discipline
- Obtain professional experience in project delivery, customer service, or IT support (entry-level positions may be advantageous)
- Have a Master of Business Administration (MBA) or a relevant master’s degree (optional)
Essential Skills
Here are the skills you require to excel as a delivery manager:
- Agile Techniques
- Business Evaluation
- Conflict Resolution
- Communication
- Decision-making
- Interpersonal
- IT Service Administration
- Project Management
- Passion
- Negotiation
- Organization
- Problem-solving
- Requirements Analysis
- Leadership
- Software Development Lifecycle
- Risk Management
Agile Techniques
A set of principles known as the agile technique directs the creation and delivery of software. Delivery managers prioritize teamwork, continual improvement, and quick feedback loops to guarantee that initiatives achieve their objectives. Delivery managers with experience in agile approaches may advise teams on how to establish successful working strategies and tracking systems.
Business Evaluation
The ability to understand data and information in a firm is known as business analysis. You might have to analyze data regarding sales patterns or production operations at your organization as a delivery manager. You may use this ability to make judgments that will impact your organization’s success. Additionally, it enables you to interact with management team members who might lack technical expertise.
Conflict Resolution
The capacity to ease tension between two parties is conflict resolution. You could have to mediate disputes between team members or between clients and staff in your capacity as a delivery manager. You can use this skill to reduce conflict before it grows into a bigger problem that interferes with work. When there are disputes over contract conditions, you can arbitrate discussions between suppliers and customers using your conflict resolution abilities.
Communication
The capacity to present knowledge in a way that others can understand is known as communication. You could have to interact with workers who don’t have a technical background as a delivery manager. Additionally, you can be discussing difficult subjects like software development or product design with customers and vendors. Strong communication abilities enable you to explain complex concepts so everyone knows what is happening.
Decision-making
A delivery manager must decide how to carry out projects in the most effective way. They must be able to weigh the advantages and disadvantages of several possibilities and select the one that will result in the best outcomes. They can identify which procedures are effective and which may require modification, which will help them lead their team to success.
Interpersonal
In addition to having specialized project management skills, a delivery manager needs to have great interpersonal skills. Positivity, honesty, and authenticity in communication techniques lead to the growth of solid, cooperative relationships, which serve as the pillars for the successful completion of projects.
IT Service Administration
You can have the duty of managing the IT division of your organization in your capacity as a delivery manager. This implies that you must be knowledgeable in managing and maintaining software and computer systems. For your team to keep producing well, you also need to be able to deal with technical problems as they emerge.
Project Management
A project manager uses this skill while working with coworkers, delivery partners, and clients to create and monitor project plans. Effective delivery managers can foster open, transparent, and collaborative working practices to reduce obstacles, risks, or difficulties to successful delivery. Along with this, clients put their faith in them to look out for their best interests by making the most of the money set aside for service development and delivery.
Passion
Delivery managers should be excited and intrigued by the potential of technology to address some of the most difficult societal, environmental, and economic problems today. They can adapt and adopt more efficient, effective, and sustainable ways of working both as a business and through the delivery of contracts for clients because of passion and dedication to follow and comprehend the most recent trends while researching new innovative technologies and best practices.
Negotiation
Being able to bargain with suppliers and preserve good ties n this context is negotiation. Delivery managers might benefit from having this talent since it enables them to ensure they get high-quality products at fair prices. Additionally, it ensures that the business always has access to the products it needs, which helps lessen production delays.
Organization
The ability to schedule and properly manage various projects and deadlines is organization. As a delivery manager, you may organize projects that include several teams and phases. You can use this skill to accomplish your goals by managing your time and resources efficiently and maintaining an orderly workstation where you can easily locate files and papers is also vital.
Problem-solving
Having the capacity to recognize and address problems is problem-solving. You might need to address issues in production or when adopting new technologies as a delivery manager. You may minimize productivity hiccups by using your problem-solving abilities to identify answers swiftly. Making wise judgments on equipment purchases and other business-related decisions is also made possible by your ability to problem-solve.
Requirements Analysis
The process of assessing a company’s demands and figuring out what resources are required to meet those needs is known as requirements analysis. You can ensure your team has all the resources they need to finish their projects as a delivery manager. Strong requirements analysis abilities can assist you in identifying any knowledge or resource gaps in your team so that you can take the necessary steps to close them.
Leadership
Leadership is the capacity to inspire and direct a group of people toward shared objectives. Delivery managers frequently employ leadership abilities while organizing projects, delegating duties, and settling disputes at work. Effective leaders can effectively communicate with their staff and motivate them to put in a lot of effort for the company’s success.
Software Development Lifecycle
The procedure through which a business develops and publishes an application is the software development life cycle. It consists of planning, designing, creating, testing, and maintaining. To manage their team, a delivery manager has to understand this procedure. When developing new apps for clients, they should know how to utilize them.
Risk Management
The capacity to recognize prospective problems and create plans of action to solve them is known as risk management. You can be in charge of managing projects that entail sophisticated technology or procedures if you work in the technical delivery manager role. By seeing possible problems early on, good risk-management abilities may help you guarantee project success.
How to Become a Delivery Manager
Below are the steps to becoming a delivery manager:
Step One: Get a Bachelor’s Degree
Most delivery managers hold a bachelor’s degree or above. If a candidate wants to pursue a managerial career with a significant IT component, a degree in computer science, information technology, business or a related discipline is probably going to provide them with the best edge.
Step Two: Gain Knowledge and Expertise
The delivery manager position is often not entry-level. Candidates that can exhibit team leadership and excellent customer service skills are sought after by employers. As delivery managers frequently collaborate with other members of the company’s personnel and outside consultants in other industries, experience in marketing and logistics is also likely to be advantageous for a candidate.
Experience in customer services, such as working as a contact center agent or a social media specialist, may demonstrate to a business your ability to engage with customers successfully. Early leadership positions, such as holding management or assistant managerial duties, might support the notion that you possess the ability to guide teams and achieve common objectives. Spreadsheet expertise is a need shared by many businesses, and employers may additionally search for candidates who are familiar with their chosen software.
Step Three: Learn Agile management
Learning the Agile management approach might demonstrate to potential employers that you are familiar with the delivery management procedure. You could also think about getting certified in Scrum. Hiring managers could place a lot of weight on a particular agile management approach called Scrum. You might be able to obtain Scrum and Agile credentials from several online programs and organizations. Depending on the certification you pick, the requirements and time of the certification process may vary.
Step Four: Apply for Jobs
You can apply for a job in delivery management if you have the necessary training and certifications. The specifications could change depending on your possible employment. With firms that create software, you could find work. You may use the internet to apply for an IT service position.
Where to Work as a Delivery Manager
Delivery managers can work in various firms like technology companies, e-commerce firms, startups, businesses, etc.
When necessary, delivery managers may travel to client sites or other places in addition to their normal office setting. Although they frequently work regular business hours, they could also put in extra time or be on call as necessary. Due to their frequent deadline pressure and the need to face challenging client circumstances, delivery managers need to be able to handle pressure and stress.
Delivery Manager Salary Scale
In the USA, the average delivery manager’s income is $105,245 per year or $53.97 per hour. More experienced ones earn up to $149,991 yearly, while entry-level start at $73,907 annually.
In the United Kingdom, the average annual income for a delivery manager is £57,755.
In Canada, a delivery manager makes CA$95,348 per year or CA$48.90 per hour. Most experienced professionals earn up to CA$131,479 yearly, while entry-level start at CA$76,531 annually.
Australia’s average delivery manager income is AU$130,813 or AU$67.08 per hour. More experienced professionals may earn up to AU$159,787 per year, while entry-level start at AU$114,012 annually.
In Germany, the average monthly salary for a delivery manager is roughly €3,530. It may fall between €1,620 to €5,610.
In Ireland, the average delivery manager’s income is €72,500 per year or €37.18 per hour. More experienced ones may earn up to €87,500 per year, while entry-level roles start at €55,000.
In Nigeria, the average monthly salary for a delivery manager is roughly ₦322,000. The salary may fall between ₦164,000 and ₦496,000.