Client Service Coordinator Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of a client service coordinator. You can use our job description template in this article to produce your own. We also provide you with information about the salary you can earn as a client service coordinator.
Who is a Client Service Coordinator?
Client service coordinators are individuals that liaise between clients and companies. They act as a go-between for clients who have questions or concerns about products or services they’ve purchased, and they help ensure that these clients are satisfied with their experience.
Client service coordinators typically work on behalf of large corporations that sell a variety of products or services to consumers. Their job is to make sure that all clients are happy with their purchases and that any issues they have are resolved quickly and effectively.
This professional is tasked with promoting direct communication between the company and its clients to ensure the smooth flow of project operations. Client service coordinators help companies meet their client’s needs and business goals. They aid in revenue generation and increase profitability as well. They support carrying out marketing campaigns to promote brand awareness on various social platforms. Moreover, they negotiate contracts with suppliers and vendors to provide solutions for products. Generally, they work with the organization, vendors, and customers, liaising with various departments to provide solutions to clients’ problems.
A Client Service Coordinator acts as an advocate for their clients and provides information on how they can access community services. In addition, they work as mediators between clients and organizations, often serving in a support role for them during hard times.
Client service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answer questions, check on order processing, or resolve complaints or disputes. When the issue is beyond the authority of the client service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of client service coordinators is to ensure client satisfaction.
A client service coordinator is responsible for maintaining direct communication between the company or organization and its clients to ensure the smooth flow of project operations, meeting the client’s specifications and business goals, generating revenues for the company, and increasing its profitability. Client services coordinators support the production of marketing campaigns to promote brand awareness on various social platforms. They also negotiate contracts with suppliers and third-party vendors as needed to provide solutions for deliverables. A client service coordinator must have excellent communication and customer service skills, especially in managing and organizing client accounts.
A Client Services Coordinator serves as the middleman between an organization and their clients. They ensure that information and communication from one end reach the other, and vice versa. A Client Services Coordinator can simply be called the glue that bonds an office environment.
Client Service Coordinator Job Description
Below are the client service coordinator job description examples you can use to develop your resume or write a job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The responsibilities of a client service coordinator include all of the following:
- Using CRM to track and actively work to convert leads into clients.
- Managing one’s team’s daily workflow of Q&A and order follow-up to meet deadlines and production goals.
- Managing a shared support phone line and SalesForce queue to provide clients with timely and accurate resolutions for all technical issues at all times.
- Managing the client territory, assuring exceptional client or caregiver relationships, via phone and regular in-home visitations.
- Managing day-to-day office operations, including billing, collections, computerized accounting, payroll, and contract negotiations.
- Increasing efficiency of client impact by establishing new organizational techniques to streamline communication and data entry.
- Meeting with clients to understand their needs and develop solutions for them, especially in situations where negotiation is essential.
- Maintaining a database of client records including contact information, previous projects completed, and current projects being done.
- Managing the project schedule and monitoring progress to ensure that deadlines are met at all times.
- Working with designers or other team members to create proposals that meet client needs or expectations.
- Developing marketing plans to promote products or services to clients.
- Coordinating with vendors to set up appointments or events as needed.
- Helping clients develop budgets for their projects by estimating costs and fees.
- Coordinating with other departments within the company to ensure that projects are completed on time and within budget.
- Providing administrative support or service to the client services department such as organizing meetings, maintaining records, and answering phones.
- Assisting clients in person, via email, or telephonically.
- Scheduling meetings or telephone conferences between clients and management.
- Booking or scheduling meetings and designating the rooms or venues for the meeting.
- Coordinating the production of client-facing marketing materials for effective service delivery.
- Compiling and maintaining records on one’s client accounts.
- Issuing complaints to the relevant department and giving accurate feedback to clients.
- Liaising with in-house teams to adjust service offerings and assess related costs.
- Building and maintaining close relationships with clients.
- Ensuring the sure satisfaction of one’s client with the goods or services offered.
- Performing general office duties, common tasks like answering phone calls, sending out faxes, sorting through mail, and printing documents.
- Answering client calls and addressing their complaints or enquiries within the assigned timelines.
- Handling client escalations and providing corrective actions.
- Developing process improvements to improve response times and service quality.
- Developing a knowledge base of customer problems and resolutions.
- Ensuring all client base services comply with the company’s or organization’s policies and procedures.
- Setting service goals to meet or exceed client expectations.
- Identifying prospective clients through networks and referrals.
- Analyzing and resolving service-related issues promptly.
- Negotiating service contracts and costs with clients as needed.
- Scheduling regular client meetings and teleconferences to strengthen client relationships.
- Planning and assigning workload to team members.
- Overseeing daily workflow to ensure timely deliveries.
- Conducting performance evaluations of team members and providing appropriate improvements.
- Assessing the service needs of clients and connecting them with the correct provider.
- Generating and maintaining a folder of service providers and resources.
- Designing and maintaining a database of clients and their needs.
- Assessing client issues and providing recommendations to fix problems.
- Ensuring each client is given the necessary services and following up to fill ongoing service needs.
- Establishing good relationships with service providers and clients to keep a customer base.
- Enlarging the list of resources and providers to ensure effective delivery of services.
- Answering telephones and responding to email inquiries in the office.
- Leading the administration team in providing high-quality, responsive, and accurate reception and administrative duties for the team.
- Providing effective supervision and direction to client services trainees.
- Providing an efficient, welcoming first point of contact for actual and potential clients and referrers.
- Creating a positive and inviting image of the organization to all members of the community (actual and potential clients, and referrers) in person, over the telephone, or via email.
- Providing accurate and relevant information to all external inquiries regarding the organization’s services, processes, staff qualifications, waiting lists, and more.
- Assisting in the induction of all new staff and the recruitment of administrative staff as required.
- Ensuring appropriate documentation for the clients is on record and kept up to date, including documents related to credentialing, registration, insurance, and service delivery.
- Ensuring all reporting and correspondence is timely, of high quality, and meets the needs of referring agents and clients.
- Managing resources and rosters flexibly and efficiently to effectively manage client loads and to ensure timely and responsive service delivery.
- Receiving regular evaluations from clients on their experience of services received and using them to improve practice and achieve better outcomes.
- Staying contemporary in professional competency and skills through active participation in supervision and professional development.
- Demonstrating commitment to the objectives of one’s organization and showing considerable drive and effort in achieving goals.
- Identifying, developing, and supporting or implementing new initiatives, quality, and continuous improvement activities as part of a continuous improvement process in the organization.
- Modeling the organization’s values, playing a role in raising the profile of these values and associated behaviors across the organization.
- Creating a positive contribution to workplace harmony and displaying cooperative team behavior or team-building Spirit.
- Communicating proactively, identifying, reporting, and assessing OHS-related risks and hazards within the organization.
Qualifications
- A high school diploma or GED certificate is required.
- A bachelor’s degree in public relations, marketing, business, or any related field is preferred.
- Computer skills – should be skilled in using Microsoft Office, Adobe, and project management software, e.g. Trello, etc.
- Having (1-3)years working experience of prior administrative or client services experience within a corporate organization is seen as essential.
- Excellent phone and email etiquette, customer relations experience preferred.
Essential Skills
- Good communication skills: Communication is the act of conveying information to others. As a service coordinator, you may be responsible for communicating with clients, other service representatives, or even managers, so you must be familiar with the products and services offered by the company you work for so that you can answer any questions clients may have. You may also be responsible for communicating with clients and managers about the status of their requests. Effective communication is an essential skill for a service coordinator.
- Organizational Skill: Organization is another important skill for a client service coordinator. You may be responsible for scheduling appointments, maintaining files and records, managing the day-to-day running in the office, coupled with ensuring your department scheduling calendar is up to date. Keeping track of multiple pieces of information and yet being able to stay organized can help you complete your tasks on time and ensure that your team has the information they need to do their jobs efficiently. High-quality organizational skills will be required of you.
- Problem-solving skills: The ability to identify and resolve issues is essential for a client service coordinator As a client service coordinator, you may be the first point of contact for a customer’s issue. You may need to identify the problem, even though it’s challenging, and still prefer a solution, not forgetting to communicate the solution to the customers. This can be challenging, but it can also be very rewarding when you find the solutions.
- Time management skills: Time management is another important skill for a client service coordinator. You may be responsible for scheduling appointments, monitoring the status of projects, and ensuring that all clients receive the service they need promptly. Regularly delivering yet still offering excellent service is seen as essential.
- Professionalism: Professionalism is being able to act in a way that is respectful and courteous to others. As a client service coordinator, you are in charge of training new employees, so it’s important to be able to teach them professionally. Being in charge of customer complaints, it’s important to be able to handle situations professionally and without any issues.A professional but friendly demeanor is what it requires.
How to Become a Client Service Coordinator
- Obtain a high school diploma or GED certificate.
- Obtain a bachelor’s degree in a relevant field as this is preferred.
- Gain working experience in client services or customer relations
- Develop good communication and problem-solving skills.
- Gain working knowledge of computers including the ability to work with Microsoft Office, project management software, and CRM.
Where to Work as a Client Service Coordinator
- Law firms
- Insurance companies
- Real estate agencies
- Financial institutions
- Hospitals and healthcare facilities
- Nonprofit organizations
- Marketing firms
- Retail organizations
Client Service Coordinator Salary Scale
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, type of employer, location of employment, the number of years you have spent in your profession, and even the size of the organization. The average Client Service Coordinator salary in the United States is $44,561, but the salary range typically falls between $39,626 and $50,954.In the United Kingdom, the average Client Service Coordinator salary is £25,999 annually, ranging from £22,492 to £30,393.
The average Client Service Coordinator salary in Canada is $41,400 per year or $21.23 per hour. Entry-level positions start at $36,250 per year, while most experienced workers make up to $58,878 per year. In Australia, the average annual salary for Client Service Coordinator jobs ranges from $50,000 to $70,000. In Ireland, the average salary for a Client Service Coordinator is €36,578 per year. In Germany, the average salary for a Client Service Coordinator is €38,266 a year. In Nigeria, the average salary of a Client Service Coordinator is ₦989,091 annually.