Casino Dealer Job Description, Skills, and Salary
Are you searching for a casino dealer job description? Get to know about the duties, responsibilities, qualifications, and skills requirements of a casino dealer. Feel free to use our casino dealer job description template to produce your own casino dealer job description. We also provide you with information about the salary you can earn as a casino dealer.
Who is a Casino Dealer?
A casino dealer is also known as a Croupier and he or she is an individual who deals with cards, and assists with other kinds of games such as helping with slot machines and operating roulette wheels. Dealers may also have to deal with the policy of cigarette and smoking although this solely depends on the house policy. A casino dealer is responsible for running the games of chance in a game setting and he also interacts with other players, explains the strategies and odds of the game, especially to newbies, and also runs the game according to the house rules and regulations. Most expert casino games dealers play different varieties of table games, such as roulette, craps, pai gow, baccarat, and poker. They need to possess skills like communication skills, stellar math abilities, and good abilities to carry out their responsibility.
Casino dealers must have a deep and in-depth understanding of the games they deal with. This is not just to the rules of the game but they must have the required maximum and minimum bets, payouts, and side bet rules. They must also initiate the gaming regulations that govern casino games, and also individual games although they might have their own rules. For instance, someone can play different hands of blackjack as he wishes, whereas others limit the number of hands or two and finally the minimum bet is doubled. A dealer is responsible for having a perfect grasp of the rules and also having knowledge of all the odds in different situations, he or she may be able to pass out this information to casino patrons of all skills level. A casino dealer is solely responsible for observing the game to ensure that no one is cheating. They also give special attention to players who have a potential gambling problem by allocating resources that will assist those players.
Casino Dealer Job Description
What is a casino dealer job description? A casino dealer job description is simply a list of duties and responsibilities of a casino dealer in an organization. Below are the casino dealer job description examples you can use to develop your resume or write a casino dealer job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The following are the duties and responsibilities of a Casino Dealer:
- Cashing out winners’ bets, paying off losing bets, and allocating payouts to customers
- Overseeing and providing support to other casino staff members
- Playing a crucial role in keeping the gambling environment safe by reporting cautious activity or individuals to security personnel
- Clarifying the rules of games to new players and answering questions about game strategy
- Communicating with other casino staff members about modifications to casino policies or procedures
- Organizing with other staff members to ensure that customers are having a positive experience
- Make sure that all rules are being obeyed by players at all times
- Setting up new tables or breaking down existing ones as needed to retain an active gaming area
- Obtaining chips from players who have finished playing and returning them to the cashier’s page
- Prompting players about the rules and regulations of the games
- Keeping records of bet amounts accurately and collecting bets from losers and paying bets to winners properly
- Establishing an enjoyable atmosphere by attending to a player’s needs politely
- Reporting any unlawful act to the floor manager instantly
- Developing a lively gaming experience for players
- Communicating to the floor manager regarding customer requests or disturbing circumstances which is not the jurisdiction of the casino dealer for further action
- Managing and receiving casino ships
- Greetings customers and allocating cash chips
- Playing house hands, spinning the roulette wheel, and tossing the dice
- Determining winners and allocating winning chips
- Preventing cheating by reporting inconsistent attitudes.
Qualifications
Education: The basic requirement for a casino dealer is at least a high school diploma or an equivalent qualification. Some dealers may choose to enroll in post-secondary education in courses like casino management or hospitality and tourism. You can also acquire a degree in hotel management.
Training & Experience: Casino dealers are expected to receive job training to learn the basic rules and regulations of the casino. The training can also be learning how to utilize casino computers or systems, and also how to use the casino’s surveillance equipment. Training on how to use casino equipment is very vital and such equipment can be card shufflers and chip sorters. Casino dealers may also receive training in fundamental dealer techniques such as dealing cards and shuffling cards. Getting the required experience will help them to possess knowledge of casino games such as Roulette, Poker, Blackjack, Sic Bo, Casino War, Red Dog, and Baccarat.
Certifications & Licenses: depending on the location they are or the state requirement; most casino dealer employers demand that casino dealers need to obtain a gaming dealer license to enable them to work at gaming tables in the casino.
Skills: they need to possess the following skills: communication, gaming knowledge, memory, patience, teamwork, good interpersonal skills, and excellent mathematical skills.
Essential Skills
- Communication Skills
- Gaming Knowledge
- Memory
- Patience
- Teamwork
- Interpersonal Skills
- Customer Service
- Mathematical Skills
- Communication Skills: communication is an essential skill for casino dealers. They need to employ this skill to interact with customers, casino staff, and supervisors. They also need to be able to explain the guidelines of the casino to customers and answer all their questions about the casino games. They must also know how to coach and mentor customers who are novices when it comes to casino games.
- Gaming Knowledge: Casino dealers must possess a mastery of all casino games. They must be ready to learn about any latest game that is trending and also teach it to other casino staff. They must also know the rules and regulations of each game and also ensure that it strictly adhered to in the casino games.
- Memory: Memory has to do with the ability to keep a record of vital information in the brain. Memory is very vital for casino dealers because they have to remember a bulk of information. A casino dealer is the custodian of all casino rules and regulations; they must always keep track of these rules to remind others. For instance, they may also have to remember the names of all players in a round table. The order they placed their bet and the number of chips each player has. This is very essential so that they can keep a record of the transaction and pay the right players.
- Patience: Patience and the ability to accommodate a large crowd of people is very essential for casino dealers because they mostly work with people. Casino dealers must have the ability to handle difficult and stressful situations calmly and also help customers to feel at ease at the casino games. They need to possess a friendly and professional demeanor to be able to increase customer patronage.
- Teamwork: This is very core because the casino doesnot work in isolation. They mostly work with casino supervisors and other casino staff. They need to develop teamwork skills. They also work with security and other casino personnel to ensure an excellent experience for casino patrons.
- Interpersonal Skills: this is the ability to build a bond with customers and other personnel for the dealer to regain the patronage of customers. A casino dealer must ensure that he gives a warm welcome or reception to customers once they arrive at the casino hall. He or she must also give discounts to regular customers and reach out to customers via social media, emails,or any other platform to retain them.
- Customer Service: this is the ability to offer exceptional services to customers that will make them loyal to the casino. A casino dealer must be friendly and accommodating to customers. They can also provide other exceptional services such as food, drinks, pools,and other refreshments to make customers feel comfortable at the casino royal. They must also advertise other amazing benefits they offer so that customers can keep coming again and again.
- Mathematical Skills: A Casino dealer must possess mathematical skills because it is highly valuable. This does not imply that he needs to possess a mathematical degree but he should have mathematical skills from his high school diploma. He needs to employ mathematical skills in the aspect of keeping track of cards, wagers, and scores. To achieve this, you must be able to perform fast and accurate arithmetic.
How to Become a Casino Dealer
The first step to becoming a Casino dealer is to acquire a high school diploma; focus on Math, English, and any other subject to be able to be a successful casino dealer. As you build your career, you can also enroll for a degree in Tourism and Hospitality to qualify as a Casino dealer. There are also local programs at community and vocational colleges that teach hospitality and gaming industry skills. You can also enroll to qualify as a casino dealer. These programs can be short-term vocational training programs on the mechanics of diverse table games. You can also acquire degrees in hotel and casino management.
The next step is to acquire experience, you can get experience by walking in a small casino under a licensed professional. The basic requirement to work in a small casino is a high school diploma. You will need to be trained on the basic rules and regulations of casinos and also how to utilize casino surveillance equipment. As you gain more experience it will qualify you to work in a larger casino with a large crowd of people. In a large casino, casino managers look for job candidates with significant experience, foreign language skills, and the ability to interact with a diverse clientele. Working in a large casino will enable you to get along well with diverse player personalities and to be very versatile in different games such as Roulette, Poker, Blackjack, Baccarat, Sic Bio, Red Dog, and Casino War.
Once you possess the necessary qualification, certificates, and experience you can proceed to get jobs. Ensure you are also familiar with Casino games. You can get join different online forums where you can apply by drafting a resume and a cover letter. You can staff off by applying for jobs in your area and contacting local casinos to see if there is any job vacancy or opening.
Finally, keep abreast with the ongoing trend in the casino industry to remain relevant. You should focus on the growth of online casinos which is becoming prominent in the current days, focus on customer experience so that other competitors will not win them over, and finally pay more attention to security to protect patrons and assets.
Where to Work as a Casino Dealer
A Casino dealer works in casinos, poker rooms, and also other venues they can get employed. They can work in cruise ships, party-planning companies, fundraising organizations that generate funds through table play games, host casino nights, and event–planning companies that hire dealers for events and private parties. They usually work on shifts that include evenings, holidays, or weekends. They can work more than forty hours per week although this depends on the organization. They work in a well-ventilated environment standing or sitting behind game tables.
Casino Dealer Salary Scale
The salary of a Casino Dealer varies across countries and below are a few
- In the United States, The estimated total pay for a Casino Dealer is $57,591 per year in the United States area. The average salary for a Casino Dealer is $36,072 per year in Las Vegas. The average California salary of a Casino Dealer is $33681 or an equivalent hourly rate of $16.
- In the United Kingdom, The average pay for a Casino Dealer is £24,678 a year and £12 an hour in London, United Kingdom.
- In Canada, The average casino dealer’s salary in Canada is $39,000 per year or $20 per hour. Entry-level positions start their career at $31,200 per year, while most experienced workers make up to $41,925 per year.
- In the Philippines, The average dealer salary in the Philippines is ₱ 540,000 per year or ₱ 277 per hour. Entry-level positions start their career at ₱ 261,000 per year, while most experienced workers make up to ₱ 720,000 per year.
- In India, The estimated total pay for a Casino Dealer is ₹234,241 per year in the India area. The salary comes with other benefits such as housing, transport allowances, and other incentives.
