Bank of America Customer Service Numbers And Hours of Operation
Are you searching for the Bank of America customer service telephone number that you can call to make a certain inquiry or complain about some issues? We have compiled here different telephone numbers that you can call for different purposes and the time of operations that you can be sure that a representative of the Bank will attend to your call.
Bank of America Customer Service Telephone Numbers and Hours of Operation
| Function | Customer Service Number | Hours of Operation |
| Credit card Customer Service(including lost or stolen card) | 800 732 9194 | 24/7 |
| Credit Card Activation | 800 276 9939 | 24/7 |
| Credit Card Billing Inquiries | 866 266 0212 | 24/7 |
| Account Changes | 800 432 1000 | Mon-Fri 7am-10pm or Sat-Sun 8am – 5pm ET) |
| To Report a Problem with an ATM | 844 401 8500 | Mon-Fri 8am-11pm or Sat-Sun 8am – 8pm ET) |
| To submit a claim for an ATM deposit or withdrawal | 844 401 8500 | Mon-Fri 8am-11pm or Sat-Sun 8am – 8pm ET) |
| For general account servicing and information (Card or Account Number required) | 844 401 8500, 1 315 724 4022 | Mon-Fri 8am-11pm or Sat-Sun 8am – 8pm ET). Automated Support: 24/7 |
| Auto Loans: New Customers | 844 892 6002 | Mon-Fri 8am-12am or Sat 8am – 8pm ET) |
| Auto Loans: Existing Customers | 800 215 6195 | Mon-Fri 9am-8pm or Sat 9.30am – 6pm ET). Accept calls made through relay services (dial 711) |
| For CDs | 888 827 1812 | Mon-Fri 8am-9pm or Sat 8am – 8pm ET). Accept calls made through relay services (dial 711) |
| For IRAs | 888 827 1812 | Mon-Fri 8am-9pm ET. Accept calls made through relay services (dial 711) |
| General Account Information | 800 432 1000, 1 315 724 4022 | Mon-Fri 8am-11pm or Sat-Sun 8am – 8pm ET). Accept calls made through relay services (dial 711) |
| General Account Information (Spanish) | 800 688 6086 | Mon-Fri 8am-11pm or Sat-Sun 8am – 8pm ET). Accept calls made through relay services (dial 711) |
| Estate Servicing | 888 689 4466 | Mon-Fri 8am – 8pm ET |
| Health Benefit Accounts (HAS, FSA, HRA) | 800 992 3200 | Mon-Fri 9am – 6pm ET |
| TTY/TDD | 800 305 5109 | 24/7 |
| Term Life/Accident Insurance | 866 817 2836 | Mon-Fri 9am – 6pm ET |
| International Travel | 1 315 724 4022 | Mon-Fri 8am-11pm or Sat-Sun 8am – 8pm ET). Automated Support: 24/7 |
| International Travel: Lost or Stolen Credit Cards | 1 757 677 4701 | Mon-Fri 7am-10pm or Sat-Sun 8am – 5pm ET) |
| International Travel: Lost or Stolen Debit Cards | 1 315 724 4022 | Mon-Fri 7am-10pm or Sat-Sun 8am – 5pm ET) |
| Investment & Wealth Management: Existing | 1 800 637 7455 | Not Specified |
| Investment & Wealth Management: TTY/TDD | 1 866 657 3323 | Not Specified |
| Investment & Wealth Management: New | 1 866 706 8321 | Not Specified |
| 401k & Stock Options | 1 866 820 1492 | Not Specified |
| Medical & professional Practice Loans | 800 497 6076 | Not Specified |
| Military Banking | 877 345 0693 | Not Specified |
| Military Banking (Outside the U.S.) | 817 245 4094 | Not Specified |
| Mobile Banking | 800 432 1000 | Not Specified |
| Existing Mortgages | 800 669 6607 | Mon-Fri 8am – 9pm ET |
| New Home Equity Applications | 800 779 3894 | Mon-Fri 8am – 10pm ET or Sat 8am- 6.30pm ET |
| Existing Home Equity Accounts | 800 934 5626 | Mon-Fri 8am – 9pm ET |
| New Mortgage Applications | 800 270 5746 | Mon-Fri 8am – 10pm ET or Sat 8am- 6.30pm ET |
| Online Banking & Bill pay | 800 432 1000 | Not Specified |
| Report a Lost or Stolen ATM or Debit card | 800 432 1000, 1 315 724 4022 | Not Specified |
| Report a Lost or Stolen credit card | 800 732 9194, 1 757 677 4701 | Not Specified |
| Report a lost or Stolen checkbook | 800 432 1000, 1 315 724 4022 | Not Specified |
| ATM or Debit Charges | 877 366 1121 | Not Specified |
| Small Business: Open a New Account | 866 283 4075 | Mon – Fri 8am – 10pm ET |
| Small Business: General Servicing and PPP support | 888 BUSINESS, 888 247 4637 | Mon – Fri 7am – 11pm, Sat 8am – 8pm ET |
| Small Business: Remote Deposit Online Support | 877 270 1242 | Mon – Fri 8am – 8pm ET |
| Small Business: Merchant Services | 800 430 7161 | Automated support 24/7 |
| Small Business: Online Banking Support | 866 758 5972 | Mon – Fri 7am – 11pm, Sat 8am – 8pm ET |
| Small Business: Intuit Online Payroll Support | 888 606 4545 | Mon – Fri 9am – 9pm ET |
| Student Banking | 800 432 1000, 1 315 724 4022 | Mon-Fri 7am – 10pm local time. Sat-Sun 8am – 5pm local time. Automated support 24/7 |
| Student Banking: Safe Deposit Box | 800 432 1000 | Mon-Fri 7am – 10pm local time. Sat-Sun 8am – 5pm local time. Automated support 24/8 |
| Student Lending | 800 344 8382 | Mon-Fri 8am – 6pm local time. Automated support 24/8 |
| Supplier relations and development help desk support | 888 550 6433, 1 401 865 7948 | Mon-Thu 8.30am – 7pm, Fri 8.30am – 5pm ET |
| Neighborhood Builders | 800 218 9944 | Mon-Fri 8am – 8pm ET |
| Student Leaders | 800 218 9944 | Mon-Fri 8am – 8pm ET |
| Local Grants | 800 218 9944 | Mon-Fri 8am – 8pm ET |
| Matching Gifts | 800 218 9944 | Mon-Fri 8am – 8pm ET |
| Volunteer Grants | 800 218 9944 | Mon-Fri 8am – 8pm ET |
| Joe Martin Scholarship | 800 537 4180 | Mon-Fri 8am – 4.30pm CT |
Important Notes
For all International collect; cell phone roaming charges may apply. Please note that when you are making a call to Bank of America Customer Service, your card or account number and other information that is considered necessary for your issue to be resolved may be required. Therefore, it is important that you have all these readily available before you call.
Merrill is responsible for the Investment and Wealth Management arm of the Bank of America business
The insurance aspect is totally handled by a third party. Therefore you may need to contact the company that issued the policy to you directly. You can only call the Bank of America Customer Service if you are having difficulty locating the contact address of the insurance company.
Bank of America Customer Service Mailing Address
If you want to send a mail to Bank of America Customer Service, the Bank has a dedicated mailing address for each specific function. You can use the address of the bank.
For Student Lending
Bank of America
Student Banking Group
P O Box 182174
Columbus, OH 43218-2174
For Online Banking Support
Bank of America
FL1-300-02-07
P O Box 25118
Tampa, FL 33622-5118
For Military Banking
Military Benefits Units
P O Box 982282
El Paso, TX 79998-2282
Military Banking: Overnight Mail
Military Benefits Units
Department FL96000297
9000 Southside Blvd
Jacksonville, FL 32256
For Mobile Banking
Bank of America
P O Box 25118
Tampa, FL 33622-5118
For Checking and Savings Accounts
Bank of America
P O Box 25118
Tampa FL 33622-5118
For CDs & IRAs
Bank of America
TX2-979-02-14
P O Box 619040
Dallas, TX 75261-9943
For Cards
Bank of America
P O Box 2496
Norfolk, VA 23501-2493
Express Overnight Service
Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000
Credit Card Billing Inquiries
Bank of America
P O Box 982234
El Paso, TX 79998-2234
Questions About Card Types
P O Box 53132
Phoenix, AZ 85027-3132