Application Support Engineer Job Description, Skills, and Salary
Get to know about the duties, responsibilities, qualifications, and skills requirements of an application support engineer. Feel free to use our Application Support Engineer job description template to produce your own. We also provide you with information about the salary you can earn as an application support engineer.
Who is an Application Support Engineer?
An application support engineer (ASE) is an IT expert who is in charge of troubleshooting a company’s software applications and ensuring that help desk issues are addressed quickly. An ASE may serve as a subject matter expert for a specific software stack in a large corporation. An ASE is often responsible for supporting a small number of client-facing software programs in a small to mid-size organization.
ASEs in major companies are frequently tasked with leveraging what they learn to discover new product upgrades, in addition to detecting defects and problems that result in a bad user experience (UX). In the United States, an ASE with advanced abilities may expect to earn $83,896 per year, according to the job portal Glassdoor.
An application support engineer must first and foremost comprehend how the program is designed to function for the customer. In the workplace, as are typically assigned to a department with a large number of support personnel of varying skill levels and specializations. Remote ASE workers may work for a third-party support firm in small businesses. The ASE may be hired by the quarter, month, day, hour, or incident in this case.
ASEs are frequently divided into lower and higher levels, as are many technical support divisions. Level 1 assistance is the most basic. They may just assist internal users with the maintenance and functioning of their program and the resolution of routine difficulties, rather than escalate more challenging ones. There may be several additional levels after level 1 that cover more difficult concerns.
Application support, in general, is a type of technical assistance that focuses on the use of certain technologies. Although this profession can be characterized in a variety of ways, some in the industry perceive it as a role that assists employees within a company in addressing problems or determining best practices for a collection of technologies. Application support analyst, technical support engineer, and application support expert are all related jobs.
All of these IT experts contribute to the development of best practices for managing a service-oriented architecture or an employer’s or client’s overall IT setup. Most application support engineers must be conversant with the technologies that are most typically used in a specific industry. For some, this includes SQL, as well as conventional network configurations and more exotic operating systems like Unix. Application support engineers should be knowledgeable in a variety of programming languages that are used to create the applications they support.
In most cases, application engineers work in an office setting. They may be able to work from home in some situations. They are frequently found working for an application development firm, where they assist a range of clients in meeting their specific software requirements.
To streamline business processes, Application Support Engineers supervise the installation and maintenance of software programs. They are responsible for optimizing software program performance, installing upgrades, and debugging.
Application Support Engineer Job Description
Below are the Application Support Engineer job description examples you can use to develop your resume or write an application support engineer job description for your employee. Employers can also use it to sieve out job seekers when choosing candidates for interviews.
The duties and responsibilities of an application support engineer include the following:
- Support enterprise-level application systems with technical assistance.
- Respond to general inquiries and trouble tickets promptly.
- Investigate, diagnose, troubleshoot, and identify potential solutions to a problem.
- Prioritize multiple open issues
- Develop, and keep track of issue triage.
- Use best practices to keep track of offered solutions’ changes.
- Maintain accurate service records.
- Document Actionable bugs for engineering resolution.
- Provide software application assistance.
- Analyze software program functionality and make recommendations for enhancements.
- Ensure that applications have good front-end and back-end functionality.
- Consult the software development team, as well as internal users and clients.
Qualifications
- A bachelor’s degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field is required.
- Experience as an Application Support Engineer in a similar sector is required.
- Knowledge of C++, Javascript, Python, and Ruby are examples of advanced front-end and back-end programming languages.
- Advanced Encryption Standards Knowledge (AES).
- Ability to keep up with new application design trends.
- Communication abilities are exceptional.
- Management of code migration, documentation of configuration changes, and performance monitoring
- Excellent front-end support skills for internal departments and web-based clients.
- Advanced knowledge of the causes of application problems and how to resolve them.
- A proactive, upbeat mindset to go above and above for customers.
- Have a strong desire to learn new skills that will help you advance your profession.
Essential Skills
To perform their jobs, application support engineers require a wide range of abilities. Make sure you have these abilities before applying for an application support engineer position. If you don’t know them, you should learn them to boost your job prospects. The following are some of the skills required for this job:
- Attention to detail: Application engineers employ their meticulous attention to detail to complete several jobs. Documentation of service calls and inventory for their clients’ systems are two of these responsibilities.
- Teamwork skill: Because application engineers are usually part of an engineering team, it’s critical to know how to cooperate effectively with your coworkers. Strong teamwork abilities enable you to operate in harmony, recognizing, using, and appreciating everyone’s contributions.
- Interpersonal skills: Application developers use their interpersonal skills to communicate with their clients and team members effectively. Interpersonal skills, and hence communication skills, ensure that everyone understands one another while working toward a similar goal.
- Technical support: You’ll require strong technical support skills as an application engineer to respond swiftly to a variety of customer service issues. This is a talent that application engineers may require to support customers during meetings.
- Knowledge of hardware technical specifications: To assist their clients with software demands, application engineers must grasp things like server speed, server availability, and processor speed.
- Organizational skill: Both your time and your resources must be well-organized to function efficiently. Although some are better structured than others, they are still abilities that can be learned and practiced. Many ways can be used to improve your care management, better monitor your materials, and plan your initiatives.
- Problem Solving: Making sense of a situation and developing an intelligent solution requires both thinking and creativity in problem-solving. In actuality, the best problem solvers anticipate possible issues and take actions to avoid or mitigate them.
- Self-discipline: Self-management abilities include the desire to take responsibility for your actions and the ability to accomplish your work as well as possible. You can control your emotions, feelings, and behaviors at work if you have excellent self-management skills.
Throughout the day, a technical support engineer deals with a large number of inquiries. He is in charge of what he is doing, and he is the one who ensures that each of his jobs is given appropriate time. As a result, self-management is a critical ability.
- Flexibility: Application support engineer jobs require a high level of flexibility. You may be required to work at all hours of the day and night, including weekends, and you should be prepared to do so. A flexible schedule will aid in your employment search. You should be able to address difficulties both alone and together. As a result, adaptation and flexibility are essential.
- Customer Service: Customer service is the process of assisting current and potential customers by answering inquiries, resolving issues, and delivering good service. Customer service’s major purpose is to establish a solid relationship with clients so that they return for more business.
Application support engineers use customer service skills to provide high-level assistance and customer care for technical issues and software failures, as well as general user support for the apps.
- Javascript: To deeply examine issues and offer resolutions, and understanding of PHP, JavaScript, and the LAMP infrastructure.
- Java: Java is utilized extensively in Android apps, online and application servers, gaming, and database connections, among other things. Because this programming language is closely related to C++, users can easily transition between the two.
Work with the JAVA programming language to repair faults in in-house programs designed to integrate with the development environment.
Support numerous servers hosting Java Web services, including service-pack upgrades, to reduce security risk exposure.
- Procedures: Procedures are the recognized methods for completing a task. It’s comparable to a team’s action plan for completing their tasks. It’s similar to a map that can prevent one from becoming lost or wandering while striving to attain a goal. When a company follows procedures, it encourages good behavior and provides a good example.
Assist the plant production group in updating warehouse processes and developing procedures for the introduction of a new inventory system.
Provide recommendations to improve processes and procedures; engaged in implementation as well as taking the lead role as needed.
How to Become an Application Support Engineer
- Earn a bachelor’s degree: Study computer science or a related topic for a bachelor’s degree. Some computer science departments offer bachelor’s degrees in software engineering. Programming fundamentals, computer administration, software testing, software architecture, and systems programming are commonly covered in a bachelor’s degree program in these subjects.
Software engineering dual master’s and bachelor’s degree programs are also available. You may need to add another year of study if you seek one of these degrees.
- Acquire experience: Consider doing an internship during your education to help you gain new programming abilities and improve your existing ones. An internship also gives you practical job experience that can help you advance in your career and introduces you to important contacts in your profession.
Consider acquiring 1-2 years of professional work experience in addition to an internship to help you qualify for additional places in the field. Begin with entry-level positions that may include software maintenance, customer assistance, or code debugging. Software engineering dual master’s and bachelor’s programs are also available. You may need to add another year of study if you seek one of these degrees.
- Obtain advanced accreditation: Earn a certification in this profession to expand your expertise and impress hiring supervisors. Consider obtaining a software development certification that verifies your expertise. To qualify, make sure you meet the prerequisites.
- Patience: It’s not simple dealing with a variety of customers and clients from various backgrounds. To rise above situations where your clients may appear unpleasant or frustrated, you need to have a lot of tolerance, politeness, and understanding. You must quietly handle the situation recognizing rising and assessing their demands. It is not professional to be rude to them or to respond aggressively
Where to Work as an Application Support Engineer
Application support engineers can work in the following places;
- IT companies
- Business firms
Application Support Engineer Salary Scale
The average Application Support Engineer’s pay in the United States is $83,896, with a salary range of $76,228 to $93,173. Schooling, certificates, supplemental abilities, and the number of years you’ve worked in your area all go into salary ranges.
The average gross salary for an application support engineer in the United Kingdom is £44,442, or £21. They also receive an average bonus of £1,578.
The average compensation for an entry-level application support engineer (1-3 years of experience) is £31,150. A senior-level application support engineer (8+ years of experience), on the other hand, makes an average income of £55,158.